The Lanta Sand is a lovely resort, that should not be in question. Long Beach is beautiful, within easy access of Saladan and the rest of the island by fun motor bike.
We were return customers and as such they upgraded us to a beach front bungalow, which was lovely. However there was no hot water in the room, which we reported on our second day, only to be told the engineer had gone home and would look at it the next day. He aparently did come, took a cursory glance and approved it as working. It was not. We reported it again that night as we couldn't stand more cold showers - they sent 3 engineers that night who stood in our room for 2 hours and still did not fix it. Their English was quite poor so he was unable to inform us what we could do.
We called reception who did not seem to know how to help us. WE made the suggestion of another room vacant which we could shower in. They agreed. The water was NEVER fixed during our stay - we had to shower in the other room.
Upon checkout they offered NO discount for our inconvenience, which is poor for repeat customers.
It IS a lovely resort, especially if you have children (most couples did) but if you don't (we don't) the pool area is dominated by kids. I wouldn't class it appropriate for a romantic getaway.
- Official Description (provided by the hotel):
- Northern Modern mix Classical in style. Lanta Sand Resort& Spa is a tropical paradise of relaxing garden, Surrounded by coconut trees, lotus lagoon and crystal clear water, white sand beaches. The resort offering an atmosphere to relax, nourish and revitalize. ... more less
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- Also Known As:
- Lanta Sand Hotel Ko Lanta