In a word - awful! Our room was unable to power a hot shower for more than 2 seconds without causing the entire power supply to trip. We asked the receptionist to fix it but he just showed us how to reset the trip switch rather than move us to another room - with a working shower. Basically, if we wanted a shower we'd have to have a freezing cold showere without lights and constantly re-set the trip switch.
We also didn't have any soap in the bathroom but when we asked for some were instead given bath foam to use. We were also supplied with a camp bed which was bent and uncomfortable.
The hotel has an orchid farm which although means lots of very pretty orchids, also means you will be eaten alive by mosquitoes. The hotel keeps a monkey in a cage for the 'enjoyment' of the visitors but to us this looked very cruel.
The beach is pretty and unspoilt (beware of the jellyfish) but the hotel is in the middle of nowhere and is surrounded by empty apartments. However, there is a nearby restaurant called Pad Thai which was great and fortunately some of the local travel operators are really good.
The hotel was the worst I've encountered in Thailand and to add insult to injury they charged us for the 'complimentary' water. The fridge in our room had a sticker on it which said that we were entitled to 2 bottles of free water. However, it turns out that the free water wasn't in the fridge but elsewhere. The staff admitted it was confusing and that previous visitors had complained but refused to refund us our money for the drinks.
Awful, awful, awful - avoid if at all possible.
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- Also Known As:
- Lanta Palace Resort & Beach Club Hotel Ko Lanta
- Lanta Palace Resort And Beach Club
- Lanta Palace Hotel