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“Why We Extended Our Stay”

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Eurolanta White Rock Resort
Ranked #53 of 84 Hotels in Ko Lanta
Kelowna
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Why We Extended Our Stay”
Reviewed 10 February 2014

We booked this hotel online after extensive reading of reviews here and elsewhere, and the fact that there are lots of low-budget accomodations AND ulra-expensive hotels on this island... but very few in the middle range (i.e. clean, close to beach, breakfast included, wifi, and pool).

We arrived from Si Kao and luckily our shared minivan took us direct to the hotel, so I can't comment on pickup arrangements/services. I did get the feeling that they might have arranged a pickup but as we didn't inform them of it soon enough they advised us to make our own arrangements.

When we arrived (approx 2:30pm) our room was ready and after the usual passport photo copying etc. we got our key and shown our room. We had one of the "deluxe" rooms which are like the "garden" rooms + extra fan on ceiling, tiled flooring, and wood trim/walls.

There was an immediate issue with a wet bathroom floor and we couldn't tell if the leak was coming from the toilet or the small hand sprayer attached to the wall near it. We told the front desk and they immediately took action, to arrange someone to repair the issue. We then went for a walk to have a bite at one of the nearby restaurants on the beach (Roi Thai - same owner as hotel so ask for 10% discount on food there).

When we returned the leak had apparently been fixed although floor was still wet. It then appeared that the small sprayer was dripping so we complained again, although now at this point in the day we didn't expect it to be repaired as quickly. We also noticed that the wall was very thin and we could hear the neighbours regular conversation volume (although words were somewhat muffled) and coughing etc.

At this point my wife was starting to get upset and so I made a formal complaint to them about wanting a room change.

The next day, we had the breakfast which was a choice of American style or Muesli - I had the eggs/bacon option which was quite good and filling, and came also with a mini baguette that was fresh plus butter/jam, coffee, juice, and fried tomatoes with some herbs on them. All in all a good breakfast. My wife's muesli was full of fresh fruit and with the yoghurt + brea/juice/coffee it was also substantial.

My only issue with the breakfast would be that the coffee seemed a bit weak the first day, although on the remaining days it was strong enough for us or else we ordered a cappuccino which they made for us at no extra charge.

After breakfast the repair guy showed up with a new hand sprayer (I still am not sure why there is such a thing) and completely replaced the old one ANd someone had dried the floor for us. After this we had no more issues with the bathroom floor and my wife was starting to calm down.

The neighbours moved out and were replaced by quieter neighbours. I think part of the trick here is to simply initially talk at a normal volume (and cough a bit) when the neighbours are in their room, so *they* realize how thin the walls are and then will keep quiet themselves.

I asked Dao about renting a motorbike and she gave us a good one that was quite new and had good horsepower (if riding 2 on a bike made sure you get a 125cc bike + good rear brakes for the steep hills re going up... and then down). Helmets were included so we used those too. We rented this bike several times over the next few days and highly recommend this as a way to get around Koh Lanta - just don't drink, drive slow, watch for monkeys/oil slicks/potholes/cats/dogs/and other idiot drunk tourists.

After a couple more days we started to relax and enjoy the chill atmosphere. We didn't use the bar other than for breakfasts. Sometimes they have big sport/Euro football events shown on the big screen HD tv's in the bar but the crowd is not loud and even the Superbowl starting at 7am didn't bother us.

The pool is nothing fancy but it's often quiet so you have it all to yourself, is not too hot, and a nice place to have a morning or late afternoon swim. Don't expect tons of shade at the pool - it's more of a nice swim and get in/get out amenity.

The staff was very helpful and English was quite good re helping arrange local trips (I highly recommend the 4 island snorkeling but take the speedboats and NOT the slow longtails for this one - you also get picked up right on the beach and dropped off there too).

Although we had only booked for 3 nights, we ended up extending our stay longer once we realized that we were getting good value at this hotel and saw no big reason to change. There were several good little places to eat nearby (e.g. Nok Style same side just up the road) but once again with the scooter you have the whole island at your disposal.

Some other tips: take a flashlight as it can get dark at night and you want to see and be seen if you are walking along the road (no sidewalks). One couple told me they saw a couple black scorpions near the path along the road, so this is also another reason you want light at night.

There is a mosque somewhere in the area and a speaker is mounted about 50m away from the resort. What this means is that you will hear the regular "call to prayer" every so often and even early in the AM like 5am. However after a couple nights we didn't even hear this anymore - we just go used to it - even my wife who is a light sleeper. Btw I don't think you can avoid this as the whole island is majority muslim and this is their way of life so just live with it and try appreciate/understand it.

Re the toilet paper hassle of putting it in a wastebasket next to toilet this is simply a fact of life on the whole island, so get over it people.

We did move to a "garden" bungalow after a few days, and actually found this to be cleaner and quieter (with concrete floor and walls), and although it didn't have the ceiling fan it still had air conditioning.

When it was time to go, the front desk had arranged a pickup for us to get to Krabi, and although it was supposed to arrive at 12 there was some miscommunication and it was actually there 45min earlier.. but luckily we were packed and ready to go. This is typical logistical fuzziness of living in Thailand, so you just need to relax and roll with it.

Oh forgot to mention that every morning you will get 2 bottles of water... and a fresh roll of toilet paper. If they forget then just go to the front desk and they'll hand you some water bottles chilled from the fridge.

All in all we enjoyed our stay at the White Rock and would recommend it to others. It's not 4 star but gets the award for trying hard and over time I expect this to be a top choice in the mid-range hotel category for Koh Lanta.

The staff does try to help if you make it clear what you want or what your issues are.

Room Tip: -for couples: eat breakfast in one of the little "tiki" tables for more privacy/intimacy
See more room tips
  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank bctripperkelowna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

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London
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 February 2014

Me and a friend booked & paid a few days before arriving in Lanta via the website agoda.com and were expecting on arrival to Lanta to be getting their Thai Style Teak House bungalow. The lady on reception told us they had already just the day before allowed it to be rented long term to somebody and that she had no more rooms. Eventually she got the owner or manager on the phone who apologized to me but said she could put us up in some other place not far away. I had seen reviews about this 'other place' on here already and they wern't good so I refused that offer. Plus we wanted to be staying near the beach and in a resort not in an apartment or something up in the hills.Anyway we then had to go find somewhere else to stay (at night time). We found somewhere that had only one night free so we did that and then moved to Dreamteam Resort and Bungalows for half the price of White Rock.. I got a refund in full from Agoda.com.

Stayed February 2014, travelled with friends
Helpful?
1 Thank MW2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 February 2014

We booked a bungalow online. We arrived at reception to find a couple checking in and were just about to be shown to their room. They came back a few minutes later and said that the room had not been cleaned, sheets were dirty, towels on the floor left by the previous occupants. As it was 8pm and they couple had nowhere else to go they settled with cleaning their own room themselves with sheets provided by the hotel staff.
Then it was our turn. We provided the booking receipt to the staff at reception and were told that our bungalow had been given away yesterday to another group and they had no accommodation and were unable to help us. They could have emailed us to inform us that they had done this, which would have allowed us to find alternative accommodation. We had to jump in a passing motorbike car and go to various hotels asking whether they had availability. I would strongly advise against booking here, as I now understand it has happened to other guests as well.

Stayed February 2014, travelled with friends
Helpful?
3 Thank Raies123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 February 2014

very disappointed from my other hotel stay at koh lanta i had to find a new place for me. one of the owner from the nice beach resort showed me the way to the eurolanta bungalow garden. once there, i felt like at home. the staff was very friendly, they showed me the available bungalows. clean, big bathroom, big and very comfortable bed, storage in the room and a nice balcony, dreamable! i booked a bungalow for over eight nights. i also received a nice discount becouse of my longer booking. the resort is very quiet locatet in the opposite of klong nin beach. to come to the beach there are only a few minutes to walk. the garden is safe, the staff is friendly. the restaurant and the breakfast are ok. around there you have many nice restaurants to visit. like jay dee's home, richeys bar, blue moon bar, mong bar and many more. to go to saladan takes between 15 and 30 minutes by taxi, motorbike or tuktuk. located in the area are: seven eleven, atm, loundry services, beer and wine shop's, motorbike rentals, hair dresser, lucky joint bars, shop's and travel agencys.. all what you need for a enjoyable holliday;-) if i come to lantha again, i will look forward to catch a room at eurolanta resort. thank you for making me feeling like at home during my hollidays at your place.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bettyboop3010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 February 2014

When we arrived at the pier, we were supposed to be picked up by the hotel however an hour later we had to call them as they had not turned up. Nick from the hotel arrived ten minutes later and couldn't apologise enough which was very nice of him to do. On the journey to the hotel, Nick told us about the island, what there is to do and see etc and was so informative which was great!

Smooth check in at reception and we were shown to our bungalow which was absolutely brilliant. Very spacious, huge king size bed, big bathroom with hot shower! The location of the bungalow is set amongst a lovely garden: lots of shrubbery and trees, very picturesque.

The location of White Rock itself is a two minute walk from Klong Nin beach which is superb. Nice and quiet, lovely white sand and clear water. The resort has a pool also which is very nice and we used it several times.

Breakfast has three choices, continental, American and a muesli option. All of which are very nice with fresh baguette bread every morning.

Nick and all other staff have made our stay very enjoyable so thanks guys. Keep up the hard work!

We would highly recommend these bungalows to anyone wanting a nice relaxing holiday :)

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014 via mobile

We have booked a bungalow for 3 nights and were told on arrival that there was an issue with a room and they will upgrade us to a different one. We were put into a free standing flat like building 15 minutes away from the resort which was far from the accommodation we expected. There was a fridge, bench and a tv in the living room and a bed with a cupboard in the bedroom, not to mention the horrible bathroom! The place was ugly and with no character! The next day I have asked the owners about the room we have booked and was told that the air con unit is broken and our options are to stay in the room we were given or move to the bungalow with a faulty air con unit!! We were charged 2700 baht per night for accommodation worth hardly a 1000!!
The resort itself looks nice and green but it is not more than standard 3 stars. The breakfast service was incredibly slow and very poor, have an option of american, continental- consist of a piece of defrosted baquette with jam and the 3rd option is a muesli. We stayed in hotels at half the price and had much nicer breakfast.
Koh Lanta is amazing and we extended our stay by additional 3 nights. We have found a pretty little place with bungalows facing the beach at half the price and the management who is not trying to con you!!
Comparing to other resorts located near by White Rock is highly overpriced and not up to the standard they are advertising to be!!

Stayed January 2014, travelled with friends
Helpful?
2 Thank aniakie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 January 2014

Firstly, the location is fantastic. Klong Nin is (imo) where you want to be.

The rooms are fairly basic, but ours was clean and had everything we needed. If you're expecting a luxury "4-5 star resort" then you are going to be in for a disappointment. However, the overall standard of accommodation on Koh Lanta (from viewing friends' accommodation in relation to ours) does seem to be a couple of steps below what would commonly be seen as an appropriate 'star rating'.

The service is sometimes of a fairly erratic quality, but we were adequately provided for.

We would happily stay there again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William_was_taken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurolanta White Rock Resort

Property: Eurolanta White Rock Resort
Address: 181 Moo 6, Klong Nin Beach, Ko Lanta 81150, Thailand
Region: Thailand > Krabi Province > Ko Lanta
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #53 of 84 Hotels in Ko Lanta
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eurolanta White Rock Resort 3*
Number of rooms: 18
Official Description (provided by the hotel):
Location: White Rock Resort is located on Klong Nin Beach just one minute walk from Koh Lanta's best beach. All our 9 twin bungalows with 18 rooms have European bathrooms and hot shower, A/C, cable TV, safe, refrigerator, fridge. Free WIFI. Four rooms with twin beds, the others have king size beds' extra bed can be provided on request. The restaurant has European food and On The Rocks bar serves you beers, drinks and cocktails. ... more   less 
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