From the reviews, name and information on booking.com we were very disappointed when we arrived in our sea view deluxe room to find a basic 2 star room that smelt and a partial sea view (sunsets being blocked by the building in front).
We were told the smell was due to the septic tank being cleared that day and whilst the smell subsided a little, we had to keep the bathroom door closed for our whole stay to stop the smell coming into the bedroom and run taps and the shower to alleviate it. Given we stayed for a week, I suspect there's an ongoing issue with smells...
In terms of the view, when I complained about this at reception, I was told that "sea view deluxe" meant partial sea view and if we wanted a full sea view, that would be a "grand sea view" room and they'd work out how much extra that would be...not impressed. I didn't see that outlined anywhere else when booking. We decided we'd use the extra cash to stay somewhere else for our last few days given how disappointed we were with the hotel.
The room was very basic, no real attention has been spent on putting the rooms together. The bathroom was awful, bad sinks, hotel things stored under the sink counter in full view, no shower curtain or screen. There were about 8 speakers in the bedroom but only 1 bedside table!
The hotel is in a remote location, there's not much around at all so you're forced to rent mopeds or use taxis to go out for dinner. (Note on mopeds later.) The driveway is a real issue. Yes, the island is hilly. But the hotel has basically dropped some concrete blocks on an incredibly steep hill up to the hotel itself and left it at that. It's not well lit or a particularly pleasant end to an evening walking up it.
The pool is lovely, as are the views. Slightly impacted by the need to sign out towels to take down to the pool(?!) and the building work noise from the new buildings they're constructing.
We had brunch in the hotel twice and it was lovely - the food and service. The lady at reception was lovely, always welcoming and happy to help with arrangements. The man at reception was much less helpful and I generally avoided speaking to him as he was so miserable.
If I'd been expecting (and paying for) a basic 2 star (which we'd stay in several whilst doing the Mae Hon Son Loop) then it would have been ok. But "sea view deluxe" and "boutique resort" build you up for a disappointment.
Note on renting mopeds - take detailed photos of the whole bike. "Rental companies" generally have someone whose job it is to remember every detail and scratch on every bike. It's much easier to negotiate "fines" when you have some evidence. Best rented through the hotel so you have some support.
- Official Description (provided by the hotel):
- Experience the spectacular sunsets from the west coast of natural Koh Phangan island. The Sunset Hill Resort is located on a stunning hill overlooking the Gulf of Thailand, Koh Tao, Koh Samui and the Marine Park. This area is famous for snorkeling and diving as well as for the beautiful beaches Haad Yao, Secret Beach and Chao Phao, which are located within 10 minutes walking distance or 2 minutes by scooter. The luxury apartments have majestic ocean views from their round design terraces. Penthouse apartments also have a kitchen in the dining and living room. The resort has an amazing infinity pool and cozy viewpoint lounge bar/restaurant and open air deck where great food and beverages are served. Our knowledgeable multilangual reception staff can assist you to discover the island and any other holiday wishes you may have. We are looking forward to help you to create the fantastic holiday experience of your dreams! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Odigeo and Expedia so you can book your Sunset Hill Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sunset Hill Hotel Koh Phangan