We spent a week staying around Sunrise Beach on Koh Phangan, in 3 different places. We decided to try Bayshore after 3 days at the truly delightful Palita Lodge, which is just a little way down the beach from Bayshore. I'd booked via my iPhone so didn't have a printout of my reservation, but that hadn't mattered anywhere else. On check-in, the guy asked for my printout - I explained I didn't have it but asked if he had a notification of our reservation - he said no, and insisted I show him the reservation. I asked if I could connect to Wifi to retrieve it, and he said I had to pay (this was a surprise - all the other places we stayed had free wifi). So I had to pay B50 to access the wifi and show him my reservation - at which point he reached across the desk, and there was a printout of our reservation all ready to go; he handed it to me with a smirk.
If I hadn't produced my reservation he'd have charged me for the room a second time. A very profitable scam, no doubt.
Generally the staff there seemed fed up and unhelpful - who can blame them? If the management treat their customers like this, what could it be like to work there?
The breakfast buffet consisted of the worst food we had in a 3 week trip. Basically this was our only experience of rudeness and bad service in the 3 weeks we were there, and the only really poor food we were served. Besides Bayshore, pretty much everyone we met was friendly, and all the meals we had were good or downright great.
Yes, Bayshore has a nice pool and location, and the room was OK (though for the price, could have been smarter).
There are plenty of nice places in Koh Phangan, including several right on Sunrise Beach. Do yourself a favour and avoid Bayshore.
- Official Description (provided by the hotel):
- Phangan Bayshore Resort is located on the most vibrant beach, Haad Rin (Sunrise. The resort is surrounded by unspoiled tropical scenery lined with white sandy beach. There is over 80 meters of clear beach front overlooking the amazing view to the ocean. It is also easily accessible to the pier, shopping area, restaurants and bars as it is in the central of the second main town ... more less
- Reservation Options:
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- Also Known As:
- Phangan Bayshore Hotel Koh Phangan