Booked a bungalow a couple months in advance for the full moon party. The pictures looked great online. As I wasn't an experienced traveller, I did not know to check this website prior for customer reviews.
The "deluxe" bungalow we booked had holes in the floor boards, the door wouldn't shut or lock properly (and no safe or lock box for valuables). The bathroom was about 4 steps down from the room in a pit with broken up floors. The room was full of bugs on arrival. The cracks in the floor board would make the room a mosquito's heaven!
The pool and beach were dirty, and look nothing like the photos advertised. However, I think false advertisement is common place on Koh Phangan.
We decided to just leave and find another room, even without being able to get a refund. I'm sure they have nicer rooms but we did book a "deluxe" bungalow and just wanted nothing to do with the place after seeing that room.