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“Ok accommodation but poor location & beach.”
Review of Baan Manali Resort

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Baan Manali Resort
Ranked #9 of 92 Hotels in Ko Pha Ngan
Certificate of Excellence
Newton Abbot, United Kingdom
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Ok accommodation but poor location & beach.”
Reviewed 24 July 2014 via mobile

This was a 2 night stay prior to our return ferry to Koh Samui. We arrived here having just checked out of the 5* Santhiya Resort & Spa in the north of Koh Phanang...perhaps this may have been why we were slightly disappointed.
The check in process was not straight forward, and seemed to take quite some time. We were given a welcome drink (glass of water) and asked for our passports and confirmation. When we said that we had booked two nights, but on separate booking numbers, this caused confusion, and resulted in us having to change our room after the first night which was not ideal but we guessed this was due to operational reasons...
The resort offers beach towels at reception, and a small amount of deck chairs and of course, the new pool. The pool is small, but adequate for the size of the resort, and offers some lovely views out to sea.
Breakfast is simple, offering guests a choice from 4 or 5 options, as well as tea and coffee, fruit juice and water. Breakfast is not of great quality, and again, perhaps we are just fussy having just arrived from an amazing resort. The bread is not good quality, nor is the bacon, however if these two things were changed, this would massively improve the concept that the resort is trying to offer. It would also be good to see a small selection of cereal on offer for guests to help themselves too, giving them the continental option, which also allows the staff time to take orders and prepare food.
Rooms are clean and adequate, but do not offer a home from home feel. The showers are warm, but our shower head was so low it was more like washing your 'bits' rather than your body. Rooms do not offer any tea/coffee making facilities or a TV to keep upto date with world affairs - this again would massively improve the image and overall rating of this resort.
Overall, if you want a clean basic stay, that is quite pricy for what you get, then this is the place to go. If you want luxury or a little more choice nearby, then perhaps choose a different accommodation or resort on the island.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baan-Manali, Propriétaire at Baan Manali Resort, responded to this review, 3 August 2014
Dear M. Waite

We are quite disappointed you did not enjoy your stay with us.

We put a lot of effort to satisfy our guest, while remaining fair in the service they purchase.

We are sorry your expectation was not fulfill, but, as you wrote it, it is true that coming from a 5* hotel , 6 time more expensive than us, it is a little bit difficult for us to compete.

We would like to clarify some details of your disappointment that you post on trip advisor (other than the fact that we do not offer 5* hotel service for the price of a 3*).

First of all, about your reservation.

We do clearly understand that to move room during a stay is uncomfortable, specially for 2 nights.. That is why we usually try to let the guest, with multiple reservation, in the same room.

In your case, you book 2 nights with 2 different booking in 2 different room types.

We ask you gently to change room, none because of operational reason, but simply because you book a bungalow garden view third row (the cheapest) for the first night, and a family room (higher category and different room type) for the second night. These 2 room types are very different, not only about the price. We also could not let you in your first room because another guest book this bungalow after your stay, for 5 nights.

About the breakfast.

We do our best to satisfy our guest and try to bring higher quality than our direct concurrent (3* of course) , that is why we offer 5 different choices. (When our direct concurrent did not even offer breakfast for the same price).
As you certainly read on other comment, here , or on booking.com review, or agoda, most of our guest are more than happy with our breakfast.
Maybe because we put a lot of effort to make it better, by making our own jam , yogurt, French pancake, muesli, and bread. Only with fresh ingredients and not industrial one.
To say it is poor quality it is a bit unfair and not true.

And at least but not last about your room in general.

We truly apologize if our equipment was not working properly during your stay.
We like to have our bungalow completely functional. We personally check them once a week.
We usually recommend the customer, during the check in, to inform us asap if something is not working properly in the room.
We do prefer to know it quickly than a week later via trip advisor.

About the amenities in the rooms , during the process of your reservation with booking.com , it is specify what the hotel offer or not.
We can understand If the coffee maker or tv is essential for you.
We recommend you to choose your future hotel under these specific criteria.

We have chosen not to install TV in our hotel. Because It is part of our vision of the holidays.

We thank you to take time to give your opinion and we take your advice in consideration .

Regards
Baan Manali Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 July 2014

Baan Manali is a great resort, hidden away down a track away from what feels like the rest of civilisation. They have little bungalow rooms which aren't overly large but are very cosy and comfortable. The resort is a great place to get away from the 'scene' that is Koh Phangan, but at the same time, not too far away from everything.
We stayed over the full moon party and would have hated to have been much closer to Haad Rin and at about 10 minutes away by taxi, this was great. It is also walking distance to Tongsala (nearest little town)
The staff here are also brilliant and a credit to the resort. Sebastian (owner) and his wife were incredibly friendly. Some reviews below label them as unhelpful but we had several conversations with them and they were friendly, funny and willing to call and make bookings for us at different attractions across the island. The other members of staff are also friendly, with Jim being the main attraction! He is always around to offer assistance and book taxi's/trips for you. He is hilarious and his laugh was one of the best things we discovered whilst travelling across Thailand. I would go back just to see him again!
It is a great mixture of old and young and all different nationalities. The little restaurant does a great selection of food and it is reasonably priced.
The pool (which had just recently been built) was also a great addition to the resort. It was clean and a good way to cool down after roasting on the little deck chairs next to the pool or on the almost private beach front. The air con in the room is also great.
I couldn't really fault my stay here and would definitely come back if i returned to Koh Phangan. It is a great little bit of paradise!

  • Stayed July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 July 2014 via mobile

We stayed for 10 nights and really enjoyed Baan Manali. The location was perfect, close enough to walk into Thongsala for shops, market and restaurants, and an easy scooter ride to wonderful beaches such as Haad Salad. The bungalow was comfortable with an excellent verandah and hammock. Small but lovely swimming pool. Spacious grounds with lots of greenery. Great breakfast and a good menu for other meals. Loved the privacy, peace and relaxing atmosphere. Would highly recommend!

Stayed July 2014
Helpful?
Thank Kciwdahc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2014

This establishment is run by a couple, whom I found to both be very helpful. The husband I noted had been labelled in previous reviews on Trip Advisor as being unhelpful, but I did not experience this at all. He was in fact very helpful when approached, but I think is just a bit shy. A great place to stay, with a new rim flow swimming pool just having been completed, which really is great. (Some photos uploaded) The accomodations were very good, and the staff all very helpful. I get the impression that the establishment is still being built up (probably with quite a tight budget) but I really enjoyed my stay and had nothing to complain about. The newly completed pool is a huge bonus as I can imagine without a pool it could have been a little boring as one cannot swim in the shallow water in front of the resort.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Graham51sa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 July 2014

For us a really satisfying stay hinges on vibe more than anything. This place did not have the vibe we seek. There is nothing particularly wrong with it. In fact, the owners and team run a tight ship. But it was a bit soulless, and felt like a number of disparate bungalows in a complex with no heart. The bungalows are adequate and very clean, and the restaurant offers plenty of options. Perhaps it is the rather empty ambience of Thong Sala in the immediate vicinity, or the forlorn looking beach, which deprive Baan Manali of the atmosphere it could enjoy. The pool is a good addition but it is very small. Many of the ingredients are there to make a stay here a highly satisfying experience. But it didn't work for us.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Travelbug61Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Munich
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 July 2014

Thanks to Tripadvisor, I found Bann Manali and it was a perfect choice. Sebastian,Lea and the team do a perfect job to make the stay comfortable. The bungalows are vry spacious, well designed, well maintained and the sea view ist beyond words.
The breakfast has an ample choice and the quality is brilliant.
Hi and Shalom to the owners once again and I am lready looking forward to be back there.

  • Stayed April 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank amarbedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

Stayed here with my girlfriend for six days and didn't want to leave! The bungalows are really nice as are the staff and also the food at the restaurant. The addition of the pool was also really good. Great place to chill and relax and the the local village is also a short walk close by. Would recommend this place to anyone and will be returning next year as a stop gap when we go to Koh Tao.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Euanedwards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Baan Manali Resort

Property: Baan Manali Resort
Address: 210/20 Moo 1, | Ao Nai Wok, Ko Pha Ngan, Thailand
Region: Thailand > Surat Thani Province > Ko Pha Ngan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Ko Pha Ngan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Baan Manali Resort 3*
Number of rooms: 15
Official Description (provided by the hotel):
Located at only 10 min walking from the main village of the island, Baan Manali Resort is a quiet and relaxing nest, surrounded by coconut trees, facing the lagoon. Spread in a tropical garden, our 11 cozy bungalows, built in traditional way, offer all the modern comfort (AC, hot water, new beds, private balcony and hammock). At our bar-restaurant facing the sunset, you will enjoy our cocktails, family Thai cooking or European dishes. ... more   less 
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Also Known As:
Baan Manali Hotel Koh Phangan

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