I came here in June with my friends and was very excited as this was when we would be experiencing the much talked about full moon party, however, I can say that this memory is forever tarnished by the rude and obnoxious couple that own and run this place. At first when we arrived, we had to wait at reception for about five minutes, despite the owner seeing us, but she had to obviously prioritise her conversation with her friends at the bar before serving new arrivals. So when she eventually turned up, she wasn’t the most welcoming in her attitude, just seemed like she had her speech prepared of do's and don’ts and seemed a little rushed as she wanted to obviously head back to the bar. However, at the time, we didn’t think much of it as we were excited to see our rooms and settle in. Over the course of the days, I started to really develop a dislike for the female co-owner as she was so loud and imposing on guests. Every morning, she would be up at the snooker table with her two friends, laughing, shouting, making rude comments about Chinese people and shouting 'racisttttttttt' to her friend - I heard some very offensive comments during their pathetic conversations. I felt really sorry for my friends whose room was allocated right opposite the main restaurant as they could hear everything from early morning - and believe me this noise continued way into the evening. You were lucky if there was perhaps maybe half hour of silence in the day. Personally, I am all up for having fun and enjoying myself, getting drunk, but surely this is for the guests and the owner/host should be running the place appropriately and not acting as though she is on holiday. As for her husband, he was not as bad as her but he did eventually ruin his reputation with the guests of that time (will come to that eventually). So as a host, she was rubbish, no people skills to actual guests, she just wanted to spend every waking moment with her two friends, cracking jokes, drinking alcohol (at all hours of the day) and swearing loudly. I noticed she was very rude and dismissive with her Thai staff (restaurant workers) too, who by the way were absolutely wonderful. If this resort deserves any credit, it is due to them, they are kind, attentive, polite and ever so helpful. Due to this, we left them a kind tip at the end for their wonderful service. So anyway the full moon party arrived and we were told at the beginning that there was a 'free bbq' for resort guests- so naturally we were pleased, sorted with dinner for the night. Once ready, we all met at the beach bar and brought quite a few drinks, in fact we did everyday as it was fun place to be at the beach bar. Once the bbq was underway - by the way don’t think these people know how to work a bbq, because it took absolutely ages to prepare etc, my friends went to the bar and politely asked the female owner if they could have five tickets for each of us (as there were five of us) to which she refused saying we could only have 2 or 3 because we had 2 rooms. So not only was this not a 'free bbq' but apparently you only each get a ticket, if you have an individual room - which there are none of- so my question to the owners is, what kind of 'free bbq' was this? Are the owners actually saying that one room, one ticket? So a couple in one room... one of them gets to eat and the other can just watch on... absolute rubbish. Have no idea if this was an actual rule they had implemented or whether this lady was being difficult with us for no good reason. My friends are very polite and would never speak rudely to a lady; especially someone who is running the place, as it would not be in our interest would it? So anyway, her husband spotted the disagreement and decided to intervene with full aggression and verbal abuse - yes you heard right - THE OWNER decided this was the best action for a minor disagreement. NOT the guests who were 5 young guests staying at the guests, but the owner. I have never heard of such a story, it was disgusting and unacceptable. I get that a man would want to defend his wife, but defend her against what? My friends were not being rude in the slightest. Many of the other guests at the hotel experienced this and were shocked at the owner’s reactions. Eventually the situation was calmed down due to the diplomacy carried out by myself and my friends. The male owner had not only sworn and used such vulgar language but he also back handed my friends across the head and threatened to throw all of us out. This is hotel service at its best - WOW, amazing, can def say I will NEVER go to such a place again and if I ever hear of friends, family visiting Ko Phangan, I will personally; stress the importance of eliminating this resort from their list of potential places to stay. Needless to say, the first half of our much awaited excitement for the full moon party was ruined by this episode and even after we left the resort to go to the full moon party, we all felt really annoyed for a good hour or two and spoke about how it was completely immoral over how we had been treated.
Anyway, on top of the owners being vulgar, obnoxious, loud, aggressive, rude and unwelcoming- the rooms are not cleaned on a daily basis unless you go over and stress this to them. When we arrived there was no toilet paper either, that bad room preparation for you. Also if you are looking for a beautiful beach right outside your room, this is not a great part of the beach suffers from a low tide for most of the day- which looks rather ugly. As a result we visited other parts of the beach which were a lot nicer. I loved every minute of Thailand ( we travelled around) and had a brilliant time, but I can say this part of the trip in Ko Pha was slightly ruined due to two unprofessional individuals who clearly have no people skills or real experience of running a hotel- absolutely no class or appreciation for people who pay so much money to stay at this rubbish resort.
Lastly, I never write reviews but after this awful stay, I made a promise to myself that I would as I was so angered at how my friends had been treated that I thought it is necessary to warn other potential guests. Hopefully, the owners might read this and re-evaluate their attitude and make major changes and if so, all the best and well done, but if not, this place will eventually lose all business- and serves them right!
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- Also Known As:
- Phangan Beach Hotel Koh Phangan