Staff are extremely rude... I read reviews from other guest who had stayed and expected them to be rude however I was totally surprised. The staff do not care that your are a paying guest they treat you as if your an inconvenience to them...especially the young receptionist.
We hired a bike from this hotel and was given the worst bike they had...all of which were pretty bad but this one shouldn't have been road worthy!! We then asked to swap... The young receptionist tutted, rolled her eyes and spoke to her colleagues who then began laughing. We then got a bike for half the price from the local town and used the hotel car park during the night, in the morning we realised the bike had been vandalised and had several slashes to the seat. In the morning they were unusually smiley towards us which only infuriated us as we knew it was them but had no proof.
The eating area which can only be described as the family living room was a joke! Children, toys and staff just sitting around watching your every movement. You simply do not feel welcome and it was apparent that the staff have no idea of customer service let alone basic manners!! I would avoid this hotel it's not a nice relaxing hotel. The only positive in the rooms are reasonably priced.
- Official Description (provided by the hotel):
- Tharathip Resort is a small, attractively decorated in a typically local Thai style, Tharathip Resort are set amidst a tropical green garden lush with tall towering coconut trees and lots of blooming greenery and also to see sunset view on the evenings most beautiful of Koh Phangan. ... more less
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