We are currently traveling around Asia and decided we would go to the recent full moon party and wanted to stay somewhere a little out of town to keep away from the crowds. The resort is beautiful new and fresh. On arrival we were greeted swiftly and this was a positive start but was the end of the service.
We spent 3 nights and a lot of money to stay at Chantaramas, over $750US. The room was nice and big but there was a strange smell, rotting something. We spent time by the pool trying to drink and have fun but it would take about 25 minutes to receive a warm beer. It was as tho they did not really care about providing a relaxing experience and only cared about taking your money. When you order ice to chill your warm beer expect to pay for that ice.
When we ate dinner at the moon deck the western food was none the less crap and took 1 hour to get to us. The first night i didnt even receive my meal i had to ask them 2 times where it was.
The beach in front of the resort is covered in rubbish. There are storm water drains which make the water brown.
When we were leaving we mentioned that we were not happy with the service from our dinner last night and over all the service in general was unacceptable for the money we paid. The manager offered us an offensive 20 percent off our meal which was $5US. I work for a ski resort and run over 100 properties and i know that if someone complains you can give them more than $5US off their bill.
Over all shocking food, shocking service, shocking manager, shocking stay for a shocking
- Official Description (provided by the hotel):
- Chantaramas Resort is located on Koh Pha-Ngan, in the Gulf of Thailand. The resort have swimming pool on the private beach wider than 100 meters on “Baan Kai” Beach that is within easy reach from Thong Sala Pier, the main pier of the Island, just for 10 minutes and is shorten from Haad Rin Pier only 7 minutes. Getting to Koh Pha-Ngan is very convenient as it takes just 20 minutes by speed boat from Koh Samui. The resort offers transfers service at a charge . Chantaramas Resort & Spa is delicately designed in modern contemporary style according to the local knowledge to add to the Island one of the most beautiful boutique resorts where guests could fully enjoy the local uniqueness of the decoration and total privacy and comfort of individual quarter in a lush setting of natural ambient of flowers and tree, the natural surrounding have been reserved for more than half of the area occupied by the resort to give the guest the feeling of total natural living and the place to get away and enjoy peaceful nature. Chantaramas Resort & Spa resort is also carefully designed to be friendly to wheelchair persons as there will be worry-free for those to enjoy all the resort facilities as other guests. Contact our Reservations for special deals or special preferences. ... more less
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