We orignally booked this hotel based on the reviews of Tripadvisor and Agoda and I must say that we were extremely dissapointed with this resort in almost every aspect. It does suprise me that some people seem to think that this resort is awesome. I can only think that such people are not used to staying in proper 4 star and above hotels!
On arrival, the exterior of the hotel, to the left of the entrance was littered with rubbish, rubble and cut off palm branches, empty bottles etc. Weeds are growing around the Hotel Signage and the woodwork that makes up the name of the hotel does not look like it has received any varnish in 5 years.
The room itself is large but on closer inspection was absolutely filthy and full of dust. It looked as if it has just been left the same from being used by the pervious customers. The airconditioner stank and their was a black mouldy buildup on the vents of the aircon. I called the staff to show them the state of the room and they just stood there looking at me. Just wiping my finger over any part of the room indicated a build up of dust. I asked for another room, but was told that they are fully booked up. I asked to speak to the manager but was told that he is in Bangkok - basically no one was put in charge and thus no one was going to take any responsibility at all.
There is not even any tea/ coffee in the room and the bar fridge literally had a few tins of cooldrink - nothing else. The curtains were stained - wonder when last they have been washed... we decided to take a walk of the grounds and have something to eat while they cleaned our room properly. During our five day stay, there was one gardener, but he just seemed to do as little as possible which shows as the grass does not look as if it has been trimmed around the edges in ages; there is litter lying in the garden areas and weeds growing everywhere. The sprinklers are just left on the grass with pipes running to waterpoints - surely these should be put away after use - it is very unsightly to say the least. The pool was really dirty and we did not once see anyone clean the pool during the 5 days. At best, they were possibly throwing chemicals into the pool, but if you used goggles underwater, you could see all the dirt on the bottom. Next to the pools, they have some showers which are to be used before climbing into the pool. One of these was blocked and remained so during our stay. There is a bubble type seating area in the pool - this never worked at all. A lot of the loungers around the pool are either broken or also have not seen varnish in many years. As for any service around the pool i.e. someone coming to take drinks orders etc - this does not exist at all. You have to walk all the way to the bar which is not attached to the pool area to place a drinks order and often there was no one at the bar either so you would then need to walk to the restuarant to find someone.
Our room was cleaned properly over the next few days. There are plenty of people who have mentioned about the bed being hard - this is an understatement. I had backache every morning and woke up continuosly during the nights due to being uncomfortable. The water pressure in the rooms is a joke as well...
The rooms are not sound proof by any means and you constantly hear doors banging and we could also hear the neighbours TV playing.
For a 4 star resort, the breakfasts are a joke. The choice is limited and not very nice at all. There are flies all over the place. I chose to not have breakfasts on 2 mornings.
As for activities at the hotel, this does not really exist - My wife asked if we could use a kayak and, if I am not mistaken, they wanted to charge her 200 baht per hour. You can rent a motorbike for the whole day for that price - ridiculous!
The beach is average at best - cant really swim and lots of rough sand and rocks.
We have stayed at 5 hotels in our 3 week holiday and this hotel was the worst by far in every department. If you are expecting a proper 4 star hotel with great service, a clean and tidy enviroment, great service and the normal 4 star standards, then this is not it. However, if you are used to a 2 - 3 star enviroment, then you may be satisfied with it.
In closing, please just read my other reviews on other places that I have stayed and you will notice that they are generally all very positve. Maehaad Bay Resort has the potential to be a proper 4 star resort but it needs to close down for a month and go through a full maintenace makeover and clean up and standards and service need to improve dramatically.
I took a lot of photos of the state of this resort, but have not been able to upload yet - wll do so, when in a position too.
Maehaad Bay Resort will never however see me again.....
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