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All reviews mae haad bamboo tattoo huge pool separate lounge area large bedroom low tide breakfast staff nearby beach garden villa very nice hotel traditional thai thoroughly enjoyed our stay stayed here for two nights fullmoon party nice beach amazing place full moon
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6 - 11 of 358 reviews
Reviewed 6 August 2018

We are a group of 4 families with kids and teenagers travelling together. We made booking for 17 people (8 rooms) in February via emails and being asked to pay the full amount in advance up to May. We did a payment in March. In June we received the question from the hotel why the payment hadnt been done. After few days correspondance our payment was found but it was just beginning.
When arrived to the hotel it turned out that hotel had a problem as the only rooms that left were located ON CONSTRUCION SITE!!! The explanation - the construction was supposed to be finished before our arrival but there was delay ....No any information before arrival whereas we exchanged a lot of emails on other topics like payment, transfer, etc.
They are not honest people.
If we only knew a few days before arrival we would find another hotel to stay. Who wants to spend holidays on construction site? Some pictures enclosed.
At the moment of arrival the person that claimed to be manager offered us full refund and we could resign but it was late evening and finding another place for 17 people in my opinion was highly unprobable ( especially that it was around full moon party period) We decided to stay instead of 40% refund but anyway it was not the thing we dreamt of. We wanted to stay in nice place, not to save money. The pseudo manager was rude, never heard "Sorry" and liar. While checking in he said that construction was suspended for some time, therefore it should be quiet, - that was not the case, as about 25-30 people were working there each day and the noise from the early morning was terrible.
The rooms were new, but not operating properly, the air conditioning were out of order a few times, wc stucked a few times, very dirty on the corridors as it was on construction site, the rooms not very well cleaned.
Staff has very poor English, only a few person from the reception could communicate somehow.
Breakfast terrible. Hotel cant provide breakfast for the number of people accomodated. You need to wait a long line to be able to eat anything. Almost all the trays empty and replanishing takes ages. Restaurant staff lazy, working very slowly, not caring about the clients. The taste of the food also not the first class.

Nice garden but not well kept, some grass yellow, weeds around.
Not direct beach in front of, there is a need to use the beach of other hotel located next to.

Another nice accident. Once at 6 am we were woken up by the non English speaking hotel employee, knocking on our door. He couldnt explain us what was going on. A few minutes after the reception staff called us also not being able to explain us in English what was the purpose of early wake up. It was probably mistake - somebody else ordered that service.

Plus - 1. swimming pool (but not enough sunbeds)
2. nice ladies at the reception that were really sorry for construction site location and tried to help in any cases we needed help, but the hotel should invest in their English classes

Overall - Hotels looks like not managed at all.

My advice - never go there - better to find another hotel at Koh Phangan and spent lovelly holidays in the place that cares about clients and follows honest rules.

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank justy73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2018 via mobile

In this area of the island there isn’t a better choice. Hotel is very good, clean and service is efficient and very friendly. Rooms are big and clean. The pool is huge and always clean. The beach is spectacular and you must buy a snorkeling mask. Restaurant is economic and good served with a good food quality. The problem is when you need a pharmacy or to get other stuff to buy at the market because around there are only a few little markets and you should go to Thong Sala in 20 minutes by car or scooter.
Wi-Fi connection do not exist, please set up it and it will become perfect.

Date of stay: July 2018
Trip type: Travelled with family
Thank Paolo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2018 via mobile

We were a family with 3 kids.
The beach is ok. The facilities are so so, especially the Gym. The pool is big and nice.
Construction on site, no notice to the guests when we made the reservation.

The breakfast is awful, the place cannot provide service for all the guests, most of the time you need to wait a long line and the food is eventually finished. Took for them up to 20 minutes to replenish. BTW, The coffee is horrible too.
The hotel charges it’s guests for every single request.....this is the policy they say. You want bed sheets? 900 THB and etc’.
Stay away from this place.

Date of stay: July 2018
Trip type: Travelled with family
Thank eddybo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2018 via mobile

The place has construction on site! no access to the beach! We came with 3 small babies and ask for a refund and the manager laughed at our face. The only thing you can find there is tractors in the restaurant.
DISAPPOINTMENT from the place. We booked for 7 nights and did not get a refund or any compensation even though we received an email stating if we feel discomfort from the construction that does not interrupt the staying at the hotel we may cancel our reservation. FALSE!! NO BEACH! Low tide is a regular thing. So the next beach is 10 minutes walk! We came with 3 small babies and there was no way we could take them to the beach in these conditions.
We also receive an email stating there’s construction but it won’t disturb the rooms and the staying. FALSE! “Should we feel discomfort we can cancel”. FALSE! They did not cancel our stay after seeing the place or even compensate us for the fiasco. The manager kept smiling and laughing at our faces when asked to cancel the reservation. It was HORRIBLE!!

Date of stay: July 2018
Trip type: Travelled with family
1  Thank Shira S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2018 via mobile

very nice hotel with a very big pool. food in restaurant delicous. big rooms with view to the pool and sea. sea for snorkling very nice. the personal very kind and friendly. thank you very mich for the beautiful stay

Date of stay: May 2018
Trip type: Travelled with friends
Thank michaelmeierhans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chatri C, Owner at Maehaad Bay Resort, responded to this reviewResponded 9 June 2018

Dear Sir

Greetings from Mae Haad Bay Resort and thank you for taking the time to submit a review.

It was a great pleasure to have you with us, and I am happy to read that you enjoyed our Resort.

I will share your thoughts about the service and food you received with the rest of the team who will be very appreciative of your comments.

We always try to provide the best quality to our guest, and I am happy we were able to make your vacation with us special.

We all look forward to welcoming you back in the future and do not hesitate to contact me directly should you require any assistance in planning your next holiday on Koh Phangan!

Best regards
Chookiet Tra-Ngan / RM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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