I stayed here over Christmas and New Year 2012 and was recommended it by a friend who had come here in 2009. It looked great and Erika from the resort was very helpful and friendly before I came and during booking. There was a bit of a hiccup during booking in that I booked direct through their site and there was no indication at the time of any minimum booking period. Despite this, she allowed me to book 2 nights fewer that the requirement in this instance.
I also bought into the 'Hacienda Experience' which included a beach scuba dive with the Hacienda Dive School, an island tour and an all you can eat and drink night. The island tour was ok but in hindsight I probably would wait till I go somewhere to book excursions in future. I upgraded the beach dive to a dive at Sail Rock which was the best thing I did there. I swam with a Whale Shark, Barracuda and saw loads of corals and colourful fishes. I loved this part so much I upgraded again to gain my PADI Open Water Certificate which was well worth the £230 or so I paid in the end for it all. Sadly though the Hacienda Experience wasnt completed as none of the staff had a single clue about it. Certainly none of the other guests had even heard about it. For this part I am receiving a refund which is good.
Now to the accommodation. I booked a wooden bungalow with cold water shower. To be honest, I was dreading the cold showers for tens days. I was picked up from the port by the Hacienda taxi at no charge and check in was very smooth. I was shown to my room by Jenny and was a little perplexed when I was introduced to my room as one of the ones they get most complaints about! It was pretty ramshackle, in honesty I think my garden shed at home probably was in better condition. Still, it was spacious, had a fan and much to my delight, it had a HOT shower! I later found out it was the only bungalow to have one. So that made up for the condition of the shed.. sorry I mean bungalow! The cleanliness wasnt brilliant. The toilet hadnt had a good scrub in ages, the walls were dirty in the bathroom and I really was tempted to go out any buy a bottle of bleach and scrubber to give the bathroom a good clean. the floor was a bit gritty and there was an ants nest in the wall. I could live with all this though but what I found most inconvenient was the complete lack of anything to hang your clothes on or something to put your make up and possessions on like some drawers or a little side table. There was no mirror in the main bedroom and the light was terrible in there anyway. My clothes had to be folded and put on the floor or kept in my suitcase. So most of them were creased the whole time I was there.I was a bit disappointed also that there was no hammock on the veranda that I had seen in the picture on the website...but never mind.
Onto the staff... on the whole the staff were great. The english guys, Roscoe and Rob were very friendly, Rob being especially funny. Erika was lovely and the owner, Michael was welcoming and friendly. Over all, the Thai staff were friendly. However, they have no concept of customer service whatsoever. You would be standing at the bar waiting for some attention and could wait there several minutes before they even looked to acknowledge you. Even dinging the bell right next to them they barely flinched to react at times. The food service was pretty slow at times as well. The food was reasonably good, a bit pricey though. Not enough 'authentic' thai dishes for me so I went out as much as possible to eat. There were a few really good thai places just down the road.
The pool was great and I loved the pool bar. I was disappointed to see that there was no longer a beach when I got there. just lots of rocks placed there to protect the shoreline. That was probably the single biggest disappointment to me as my vision had been idyllic beach frontage that I could soak up. never mind, that's not the resorts fault. One thing that was really fun about the resort was that they had this little pond thing around the reception with those fish that you get in the fish pedicure places! this was a bit of novelty fun that I enjoyed a lot! Careful of the terrapins though, they might 'pedicure' your feet a little too far!
As for the area itself. Well there's not much to it unfortunately. I was a bit disappointed with it and it certainly wasnt what I had envisaged as the picture of Thai beauty. It was about a 20 minute journey to Haad Rin for the full moon parties so to be honest for all the reasons I ahve described above I think next time I will stay on the west of the island, somewhere like Haad Yao which was really lovely and probably 40 minute journey to the Full Moon parties.
Hacienda staff and pool - great but not what I wanted in terms of area sadly.
- Official Description (provided by the hotel):
- At the Beach Resort Hacienda you will have an experience unlike anything else on this legendary party island. Owned and managed by a crew of vibrant, energetic Europeans and staffed by highly trained attentive locals, our mission is to exceed our guests expectations. With a full range of facilities & various types of rooms to fit into any budget, from backpacker to luxury travelers, Beach Resort Hacienda is the perfect place for your holiday. Beach Resort Hacienda is a five minute walk to the Thong Sala (main pier) and Thong Sala Town (main shopping area). It is a fifteen minute drive to Haad Rin (Full moon party) Beach. The half moon, shiva moon, waterfall and jungle experience parties are all within a 7 minute drive. Samui International Airport is a 30-minute ferry ride, followed by a 2-minute taxi ride. Our modern rooms are fitted with tiled flooring, private bathrooms and come with either air conditioning or fan. Cable TV, minibar and hot water shower are included in all rooms other than our budget wooden bungalows. ... more less
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