My girlfriend and i arrived at reception and we had to look all around the ''resort'' for staff to check in.Our check in was really quick, the man didnt tell us any information about the resort, facilities, breakfast times and didnt give us vouchers for our included breakfast which we needed the next morning.He just gave us information about which mushroom shakes to drink at the half moon party and that we should drink buckets that contain fake spirits 'poison' and its really cheap. ? We know that drugs are common but why should a receptionist at a ''resort'' for a couple who just wants to have a nice holiday recommend a magic mushroom drink...??? We stayed in a standard double room which was very disappointing for a resort it is more like a backpackers room. The bathroom was the worst part, For starters the drain for the shower was out the side of the wall and i assume from the smell that there was no trap on it as the drain stuck out our whole room. The water smelt like poo aswell so we could never feel clean.We were expected to use the toilet and than throw out the paper in the bin and not in the toilet.. how can you put pooey toilet paper in the bin?? The receptionist seemed shocked when we asked for our room to be cleaned.There is barely a beach,the pool died our swimwear orange (we still dont know what that pool could have contained) , every time when we tried to talk to the receptionist he was completely uninterested in holding any kind of conversation with us i could have gotten more out of a rock.We were also not aware that having 4 or 5 beers during work hours was acceptable from a resort either (the receptionist)... Overall this experience put a huge sad face on our holiday.
- Official Description (provided by the hotel):
- At the Beach Resort Hacienda you will have an experience unlike anything else on this legendary party island. Owned and managed by a crew of vibrant, energetic Europeans and staffed by highly trained attentive locals, our mission is to exceed our guests expectations. With a full range of facilities & various types of rooms to fit into any budget, from backpacker to luxury travelers, Beach Resort Hacienda is the perfect place for your holiday. Beach Resort Hacienda is a five minute walk to the Thong Sala (main pier) and Thong Sala Town (main shopping area). It is a fifteen minute drive to Haad Rin (Full moon party) Beach. The half moon, shiva moon, waterfall and jungle experience parties are all within a 7 minute drive. Samui International Airport is a 30-minute ferry ride, followed by a 2-minute taxi ride. Our modern rooms are fitted with tiled flooring, private bathrooms and come with either air conditioning or fan. Cable TV, minibar and hot water shower are included in all rooms other than our budget wooden bungalows. ... more less
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