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“This should not be called a resort, more like backpackers.”

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Beach Resort Hacienda
Ranked #94 of 137 Ko Pha Ngan B&B and Inns
Reviewed 10 April 2013

My girlfriend and i arrived at reception and we had to look all around the ''resort'' for staff to check in.Our check in was really quick, the man didnt tell us any information about the resort, facilities, breakfast times and didnt give us vouchers for our included breakfast which we needed the next morning.He just gave us information about which mushroom shakes to drink at the half moon party and that we should drink buckets that contain fake spirits 'poison' and its really cheap. ? We know that drugs are common but why should a receptionist at a ''resort'' for a couple who just wants to have a nice holiday recommend a magic mushroom drink...??? We stayed in a standard double room which was very disappointing for a resort it is more like a backpackers room. The bathroom was the worst part, For starters the drain for the shower was out the side of the wall and i assume from the smell that there was no trap on it as the drain stuck out our whole room. The water smelt like poo aswell so we could never feel clean.We were expected to use the toilet and than throw out the paper in the bin and not in the toilet.. how can you put pooey toilet paper in the bin?? The receptionist seemed shocked when we asked for our room to be cleaned.There is barely a beach,the pool died our swimwear orange (we still dont know what that pool could have contained) , every time when we tried to talk to the receptionist he was completely uninterested in holding any kind of conversation with us i could have gotten more out of a rock.We were also not aware that having 4 or 5 beers during work hours was acceptable from a resort either (the receptionist)... Overall this experience put a huge sad face on our holiday.

Room Tip: dont choose any of them...
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  • Stayed: April 2013, travelled as a couple
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2  Thank Tyler L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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184 - 190 of 273 reviews

Reviewed 10 March 2013

PORTUGUÊS:
Estive hospedada no hacienda e o hotel tem boas condições,mas o dono daquilo é uma pessoa que está sempre a tentar vender tudo e mais alguma coisa. Senti-me um pouco desconfortável com isso... não nos deixou fazer o check-out à hora que queriamos, obrigando-nos a fazer mais tarde para termos de apanhar um taxi com ele no valor de 200 baths (4€) para uma distância de 5minutos de carro e 15 minutos a pé... uma vez que tinhamos horas para apanhar o barco...
Para mim não foi uma boa experiência estar naquele hotel.

ENGLISH:
I've been staying at the hacienda and the hotel is well placed, but the owner of what is a person who is always trying to sell everything and anything. I felt a little uncomfortable with that ... Do not let us check out at the time we wanted, forcing us to do later in terms of catching a taxi with him worth 200 baht (€ 4) for a distance of 5minutos by car and 15 minutes by foot. .. once we had hours to take the boat ...
For me it was not a good experience to be in that hotel.

  • Stayed: February 2013, travelled with friends
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1  Thank Ines_almeida_martins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013 via mobile

We payed alot to stay here over full moon party, and I most definitely think it was not worth it. The food is over priced and the service is awful at the restaurant. It's nice to not be on full moon beach I guess. The wifi sucked cuz it was so busy but otherwise it was clean and had a nice pool

  • Stayed: February 2013
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Thank JessGriff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2013 via mobile

Stayed here for 3 nights with my fiancé. We were staying in the resorts nicest room which very spacious with fantastic views out over the sea, plus a nice balcony. However the air con didn't work and the bathroom was just a tiny wet room. They seem to have real issues with the cleaners, rooms weren't ready until quite a while after check in time and our room was not cleaned once while we were there, nor were we given clean towels until we asked for them. One of the staff told us the cleaners were 'ridiculously under paid so hard to get them to stay'.
The restaurant was also disappointing, dispite the number of staff hanging around watching tv, it took ages to get served. Food was good but expensive for what it was.
On the plus side, the pool is great, big, deep and really clean, plus a pool bar.
This plus is just a little too laid back for its own good and could do with a real shake up.

  • Stayed: February 2013
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Thank ClarisTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013

Fun resort with everything you need. Staff friendly from the off with plenty of English speaking. Rooms were cleaned as frequently as you wanted, diving company on site, restaurant serving good food. We were recommended the Mexican around the corner which was incredible. Reception staff arranged taxis at any time, sorted transport for half moon party. Would return, in fact.....tempted to beg for a job. May be back after Samui and Koh Tao

Stayed: February 2013, travelled with friends
Thank Daizyavfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2013

"Hacienda Resort & Beach Club":

This place should be blacklisted as there is nothing good about it.

The rooms are not clean, the food is average and very expensive (almost only Western food and very few Thai dishes are available), the staff doesn't give a damn about customers, the location is bad.

And also "Beach": please take off this word as there is no beach at all but only rocks.

We have been travelling a lot in Thailand and in Asian countries, we stayed in very different places, very cheap bungalows as well as cheap hotels, the Hacienda is certainly one of the worst places we have seen so far. And it is far more expensive than other places we know in Koh Phanghan. And we are not looking for comfort but for cleanliness!

Room Tip: I really cannot recommend the Hacienda to anyone so no tip to help travelers choose a room: my only...
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  • Stayed: January 2013, travelled with friends
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3  Thank EParsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2013

If your looking for a fun place to stay, the hacienda is the one to stop at. We stayed there for 4 nights during that time we did the open water dive course. Luke and Ally were incredible and treated u like family. If you want to experience some of the local life, give the hotel a go. The staff are so kind and it may not be a five star resort but for what you pay in cost to stay, it'd more than its money's worth. We are returning again and meeting up with friends back at the hacienda at the end of our holiday =)

Stayed: January 2013, travelled with friends
Thank Alana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Beach Resort Hacienda

Address: 100/3 Moo 1, Ban Tai Beach | Thong Sala, Ko Pha Ngan 84280, Thailand (Formerly Hacienda Resort & Beach Club)
Region: Thailand > Surat Thani Province > Ko Pha Ngan
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #94 of 137 B&Bs / Inns in Ko Pha Ngan
Price Range: £8 - £47 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Beach Resort Hacienda 2.5*
Number of rooms: 31
Official Description (provided by the hotel):
At the Beach Resort Hacienda you will have an experience unlike anything else on this legendary party island. Owned and managed by a crew of vibrant, energetic Europeans and staffed by highly trained attentive locals, our mission is to exceed our guests expectations. With a full range of facilities & various types of rooms to fit into any budget, from backpacker to luxury travelers, Beach Resort Hacienda is the perfect place for your holiday. Beach Resort Hacienda is a five minute walk to the Thong Sala (main pier) and Thong Sala Town (main shopping area). It is a fifteen minute drive to Haad Rin (Full moon party) Beach. The half moon, shiva moon, waterfall and jungle experience parties are all within a 7 minute drive. Samui International Airport is a 30-minute ferry ride, followed by a 2-minute taxi ride. Our modern rooms are fitted with tiled flooring, private bathrooms and come with either air conditioning or fan. Cable TV, minibar and hot water shower are included in all rooms other than our budget wooden bungalows. ... more   less 
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