So I booked this resort as it was my Girlfriends birthday & I wanted to treat her to something special. The resort itself is beautiful, amazing private beach, nice rooms with a great view, superb food, however, the staff really let the place down.
Upon arrival we weren't informed of all the little extras that are included with your stay - we weren't told that breakfast was included, and we weren't even offered the breakfast menu on a morning (so we had been eating and paying for things off the lunch/dinner menu). It wasn't until the day we were checking out that we finally told that it was included.
We didn't know that there were free taxis twice a day to different areas of the island.
The free drinking water never appeared in the room once.
The real worry though was on our departure day when we booked a taxi (2 days in advance) for 11am so we could check into the ferry boat at 11.30. We were told not to worry the resort will provide us free transport to the pier for that time. This seemed like a nice touch until 11.10 and the transport was no where to be seen, we asked them to call a taxi for us and told them we would pay. They pretty much refused to do this....!! My girlfriend and I were very very anxious as the resorts own transport didn't even pick us up until 11.35, 5 minutes after our ferry check in time and at least at 10 minute drive away. We made it to the port in time though, very nervous and stressed - was not a good way to end our visit to Kho Phangan.
With this review though, I don't want to put anyone of visiting - I am merely writing this so Bay Lounge & Resort can read it and better themselves.
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