We booked in to stay with them 3 months in advance before new years, when we got there they had given our rooms away as they said they had not received the money from the booking agent. We spent half a day trying to sort things out to no avail. The booking agent showed us that they sent them the money but they still refuse to refund us even though we had to settle for a hostel as an overpriced rate since it was 2 days before new years.
BE VERY CAREFUL when booking with venus as we were told when we were there that they have done the same thing before.
Its been almost 5 months and we still have no got our money back and are now in the red for the amount.