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buttersben
London, United Kingdom

expected better

2.0 of 5 bubblesReviewed 16 Jan 2013
needles found on the beach, awful rooms, they wanted 600 bvaht a night to turn air con on, rusty nails sticking out of swings, no staff try cleaning there section of the beach... a dead dog washed up and the staff expected us to carry on eating so people staying there got rid of it. food was average, reception staff were helpful and friendly tho. waiting staff overcharged me for food twice.... full moon party was epic... again and again restaraunt a must and rasta baby bar
Date of stay: December 2012
Trip type: Travelled as a couple
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mint D, Manager at Thongtapan Resort, responded to this review
Responded 18 Jan 2013
Dear buttersben,
We are sorry to hear that we have not met your expectation. We thrive to improve but without the critical information such as why you think it is awful, we are unable to rectify anything.
Regarding needles and the dog washed up. We are unable to control what the waves bring to the shore, sadly there is more rubbish than treasure. Our staff are working continuously to keep up with the washed up. And together with other kind guests help moved the heavy remains.
Regarding additional charge of the A/C option, Koh Phangan faces unpredictable power shortage due to excess demand and we expected the worst during the New Year celebration simply because of tourists number increase radically. As a result, we put the price according to what we had to pay using A/C if the resort is running on private generator.
We apologise about the error on your food bill once again.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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106 - 111 of 312 reviews
Reviewed 14 January 2013

This place is located on a really peaceful beach on ko Phangan,
We stayed here during news years and had a really great time. The restaurant is just so relaxing to have breakfast at in the morning and all the staff are really sweet and helpful. The bungalows themselves are pretty simple but have the luxury of a soft bed which is super rare in asia.
Id recommend this place to anybody.
You must go and have a 'Handsome sandwhich' at the shop down the road, best burgers you will ever eat.

Date of stay: December 2012
  • Trip type: Travelled as a couple
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2  Thank Isabella R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2013

Stayed 4 nights in a fan room, it was a little chalet. No real complaints. They provide towels, shower gel, shampoo and you even get a hot shower. The bed wasn't the usual hard Thai bed. Air con would cost another 6000 BT so I don't think it's worth it in that case. Our room cost about 30 Euro per night and was about 1 minute walk to the beach.

It was run by two UK travelers when we were there, who were very decent and lovely. There aren't that many non-5 star places on Thong Nai Pan Noi so glad we found it. Their restaurant has really nice breakfasts too, right on the beach in the welcome shade.

Date of stay: January 2013
  • Trip type: Travelled as a couple
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1  Thank garvangallagher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2013

Nice location, very nice staf, but it is totally unsafe, specially for kids. Was there two weeks ago, my 6 years old son got super badly electrify from electric wire that were not buried, he just put his hand on it while he wanted to sit down on a little bench in the restaurant area. We spent two days in hospital! He can't write for at least a month and will need surgery in a couple of weeks. This is insane!

Date of stay: December 2012
5  Thank Bloubloub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mint D, Owner at Thongtapan Resort, responded to this reviewResponded 12 January 2013

Dear Bloubloub,
We apologies once again about the accident. We are sad to hear that your son require an additional surgery, after the complete diagnose on Koh Samui before your family left here.
As advised earlier, that we are in a progress of upgrading our electrical work, we are now pleased to advise that it has begun.
We wish your son a speedy recovery.

Our sincerest apology
All Thongapan Resort team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2013

We stayed at this lovely, peaceful budget resort by accident as none of the flaky places on Haad Thien would take bookings for lower-cost rooms. The family-owned resort features a range of bungalows, ours for 1200 baht per night (around £24). It was clean, well kept with a cute bathroom with hot water. The bungalows are located at the end of this peaceful, sandy beach which is geared towards couples and families or single travellers looking for a quieter resort. They are set slightly uphill in a beautifully presented jungle garden. The beach front boasts a cheap and cheerful restaurant (local and western food for £2-3 a main) and a fun little cocktail bar. There is also an on-site massage hut and diving school. There are only a handful of resorts on the beach, two of which are 4 or 5* - but you can also eat and drink there if you want to mix it up, for only slightly more money. The beach itself is super quiet.
The staff are really nice and helpful - front of house is a sweet English couple Darren and Deborah, and a jolly Thai-Kiwi girl whose family own it. The restaurant and bar staff are really fun and speak at least some English.
Basically we had a great time on little money. We are now staying at a different beach for even less (£12) but while decent it's not nearly as nice. Highly recommended.

Date of stay: January 2013
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1  Thank Reda M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 January 2013

Great place to stay at Koh Phangan - provided tgat you're after a calm, beautiful place and a clean, but no-frills plays.
We stayed in one of the bungalows the furthest away fromthe beach. Would imagine the experience would be even better in one of the beach-view rooms.

The restaurant is in a simply stunning setting on the most fantastic beach. Tgere is nothing much to tge food, and the service is slow and unattentive (as well as unperceptive as to whether you are in a talking-sharing-mood or not), but it is warm and heart-felt, and not pushy in an annoying way. Provided that you have a good book and a lot of time, it diesn't really matter. (If you're travelling with small kids, however, it is better to order sooner rather than later).

Would happily go back if were travelling on a somewhat restricted budget.

Date of stay: December 2012
  • Trip type: Travelled with family
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2  Thank Adfresa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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