Despite an initially friendly welcome, the owners of this hostel turned out to be work shy and rude. Our sheets were not changed for the duration of our 4 day stay, no toilet roll was provided for us and the bathroom bin wasn't emptied. Under normal circumstances I wouldn't mention this but when there is a sign on the bathroom door asking that all toilet paper is placed in the bin, it is not just unsanitary but unsafe. The room was noisy; both the road outside, the air-conditioning unit (which was so loud that we had to turn it off to sleep) and the sound of the owners screaming at and slapping their son. The owner of the hostel refused to make most of the items on his menu - he couldn't be bothered. When we challenged him he told us that he didn't care about bad reviews and that we should have stayed somewhere else. I can only assume that the other reviewer on this website is one of the family members who was enjoying a free stay with them at the time. I have traveled extensively and never been so dissatisfied with a stay or been treated so badly by a hostel owner. Terrible.
- Official Description (provided by the hotel):
- Ideal for fun and relaxation, The Velvet is located in the Thong Sala area of Koh Phangan. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the island's must-see destinations. At The Velvet, the excellent service and superior facilities make for an unforgettable stay. ... more less
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