My husband and I stayed for nine days at a resort on Haad Yuan (the beach next door to the Sanctuary) and one day we wandered over to the Sanctuary for lunch and to check out their beach.
The beach was not clean. There was so much rubbish that we did no want to sit down in the sand. The restaurant chairs spill from the main restaurant building onto the beach and a couple sitting in front of us at a table on the beach found a syringe in the sand. The waiter picked it up before serving our food. Whilst we were eating our lunch a Sanctuary guest started cutting a girls' hair at one of the restaurant tables. The wind picked up the cut hair and blew it towards us and other restaurant guests. At no point did restaurant staff ask the guests to move along and cut hair elsewhere.
To the food: Our order was mixed up so that drinks were delivered to the wrong table and food had to be followed up on. I ordered a stir fried vegetable dish and found bugs floating in the sauce. I returned the dish to staff and it was not added to our bill.
My husband and I are not fussy customers or eaters, but the Sanctuary asks higher prices than their neighbouring restaurants and we would have liked good service and food in return. Overall a disappointing visit.
- Official Description (provided by the hotel):
- Established in 1991 The Sanctuary is a unique beach front resort offering beautiful houses, comfortable bungalows and budget dorm beds & boasts a 300 + vegetarian and seafood menu & bakery. Offering a diverse Spa menu & Detox fasting center, day trips, Kayaking, snorkelling and our gym to encourage you out of your beach front hammock. An eclectic mix of guests ensures a special beach holiday. ... more less
- Also Known As:
- The Sanctuary Island Hotel Koh Phangan
- The Sanctuary Island Spa