This destination is in a wonderfully stunning location. Each sunset is a delight. The pool is great, the beach small but adequate. The rooms are cleaned every 3 days unless you request it more frequently. The staff are the heart and soul of the place. All staff are truely happy to serve and help in any way they can. Lots of nodding and smiling - thai style. However, "BOUTIQUE RESORT" as the sign at the front says.?? this place is not. There are dogs all around the reception and dinning areas. The staff that wait on the tables and serve the food, play and handle the dogs all day and night. The menu's are filthy, rusty and falling apart. There are no cocktails, only beers, soft drinks and water.
The bin outside our room (right next to the pool) was not emptied for 5 days and overflowing. It was emptied and replaced with a bin with a lid, when i asked if it could be emptied, and made the "manager" aware. There is no "receipt & signature" when you charge items to your room. There is no information folder in your room, so i was surprised to discover a hairdryer was available at reception, after having wet hair for 3 days solid. It was very humid and rainny, for 6 days and i have very long hair. We stayed in the rooms facing the pool, and there are no curtains in the sitting room of any bungalow, so when relaxing watching the many videos available (it was raining) you are on public display. Also many videos don't actually play or have bad sound quality (pirated copies??) that they can not be heard above the rain. There are no tea or coffee making facilities in your room, however, the staff will arrange a cuppa very quickly for you between the hours of 7.30am and 10pm, when the kitchen is open. The bungalows are close to each other and the place is quite small, so if there "relaxed parents" and normal to loud children, avoiding them would be impossible. Something you do not know when you book in. Being without children this is a big issue when on holidays, so i try and book children free resorts.
One other small item is that the bathroom towels and beach towels are the same and interchangeable. This means scratchy tuff bath towels and small inadequate beach towels.
This might seam negative, well it is not very, however, it is realistic. We choose to eat at Big Mountain which is just up the road and the food and many cocktails FABULOUS. Open 8am until 11pm each day. The menu went for 8 pages and the food so delicious, with a great mix of thai and western foods. We were happy the walk back to the room was downhill, average cost for 2 with 2 cocktails was 600baht in total. - without cocktails only 200 to 300baht.
Massages, just 5 minutes away were so so good. Thai style dry massage was 2 hours/400baht - just perfect. (Paragon Massage). Lots of small shops in walking distance, so everything is at hand.
Would we stay there again?- YES. This is a quiet charming sea side location, where the staff and the sunsets the greatest assets.
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- Also Known As:
- Sunset Cove Resort Hotel Koh Phangan
- Sunset Cove Ko Phangan
- Sunset Cove Hotel Ko Phangan