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“Disappointing and over priced. Definitely not a "resort".”

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Havana Beach Resort
Ranked #21 of 89 Hotels in Ko Pha Ngan
Tel Aviv
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disappointing and over priced. Definitely not a "resort".”
2 of 5 bubbles Reviewed 20 October 2010

I chose to stay with my family in Havana after reading all the good reviews on Trip Advisor, but was extremely disappointed.

It is run-down, dirty, over-priced and completely deserted (besides us there was only one more occupied room). The word "resort" is ridiculous; "motel" is more fitting.

The hotel is situated on a hillside, so most rooms are quite far from the beach, with lots of stairs on the way.

Even after upgrading, we still got a very small room (26 sq. meters = 300 sq. feet). Although there were only 2 occupied rooms in the entire "resort", they managed to get around to cleaning our room only at 3 PM.
They did not have proper curtains, so we woke up extra early from direct sunlight in our faces.
At night, there is no guard, no one in the reception area, not a phone in the room, nor ever a phone number you can call. I was truly scared.

The pool had not been cleaned – there was lots of sand on the bottom.
On the beach - no sun loungers, chairs nor hammocks.

Breakfast was pathetic, and consisted of coffee, toast and eggs. This may be appreciated by backpackers, but not when you pay 2700 baht per night.

Our main reason for choosing this specific "resort" was the wonderful atmosphere described by the other reviewers.

In reality, there were no other guests. The staff made no attempts to interact with us.
After staying at this "resort", I am truly doubtful as to the validity and truthfulness of the positive reviews this "resort" received.

On a positive note, the Indian restaurant was very nice. On request, they even made a special meal which was not in the menu for our toddler.

  • Stayed September 2010, travelled with family
    • Value
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Helpful?
1 Thank Ruthi_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesHavanaResort, Guest Relations Manager at Havana Beach Resort, responded to this review, 5 January 2011
On behalf of Havana Beach Resort Management Team,

We are terribly sorry to hear that your stay with us was not a present time.

We'll take your comment to improve our products and services in future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
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English first
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 October 2010

We found this hotel excellent with many choices in most activities anyone would want to do eg swimming, beach, etc. Great service, fantastic facilities and the buffet breakfast is an absolute must. The restaurant is perfect. The service and staff also fantastic, they were so friendly and helpful. Multiple eating options within resort including Thai, Indian, Western cuisine and even Barbecues. The hotel has a splendid location and private beach. The sea is warm and just amazing for snorkelling. Nice rooms if a little small but clean & well maintained. The friends we were travelling with, who normally prefer 5-star hotels were very impressed by the peaceful surrounding this place has offered. The outside areas were outstandingly natural and beautiful. Having breakfast beside the hotel's beautiful pool and looking out to the blue,blue phangan ocean make this a truly memorable experience.We have no hesitation in recommending this hotel to anyone who wants a peacefully located comfortable hotel with a reasonable price tag.

  • Stayed July 2010, travelled as a couple
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Helpful?
1 Thank youngjoee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 October 2010

Pyi, Chai and the team werew so lovely to us, it made our 8 nights at Havana really memorable. I saw a few great reviews and one or two bad reviews so thought we should try our luck and we are so glad we did. It seems like all the other guests were really happy with their choice as well and the whole beach is a lovely little community. When the tide is out you can laze by the pool. The food was more expensive than most places but as others have said, the whole beach available for you to choose restaurants from. I'd recommend friends/family to stay here and would come again.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Telescope07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
1 review
5 of 5 bubbles Reviewed 7 October 2010

I was there last year with a few of my friends, and we had an amazing time.

The hotel is in close proximity to the beach, which is a major advantage. The staff are extremely friendly and helpful, the level of service impeccable, not to mention that the quality of food is second to none in that area, although they could do with a bit more variety as pertains to the menu.

We had loads of fun, enjoying both the facilities and the existing beach, supported by the magnificent staff of the hotel.

I thoroughly recommend that you visit this island, and strongly recommend staying at this hotel.

  • Stayed November 2009, travelled with friends
    • Value
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Helpful?
Thank omarza81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 30 September 2010

We recently traveled around some of Thailand and we stayed in the Havana resort based on the reviews of trip advisor. This was one 1 of 6 hotels we stayed in. We were very disappointed when we got there with the hotel.
Room we were booked into stank of vomit so we asked to be moved. Which the staff found to be funny.new room we moved too was dirty. walls were filthy and bathroom. back door constantly took us ages to close as it kept reopening. very annoying.
pool was dirty and sun loungers etc were torn and needed to be replaced.They beach was beautiful and they supplied no sun loungers there. Had to use towel if we wanted to stay on beach.
on our 1st night there we meet two back packers who were on a world tour and they were leaving hotel early. They said it was one of the worst places they stayed. We left early also and checked into a new hotel.
Location is beautiful, very quiet beach. not really much to do only a few restaurants. We enjoyed that there wasn't much there. Just chilled. We would have liking a few more restaurants to choose from. We eat in two of the restaurants on the beach - worst meals we had all trip. food in hotel bar was lovely.
Breakfast Buffet was the worst i have probably seen very poor selection that we only went once and did not bother again.
If Havana had a major face lift and cleaned the place better. it would be a gem of a place because of its surroundings. I think if we arrived there first. The experience would have not been as bad because we would have not stayed in other hotels and realised the fantastic other places In Thailand you can stay for the same money.
We will be never returning.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
1 Thank IrelandCassie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edegem, Belgium
Level Contributor
44 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 August 2010

We stayed in this family run hotel with 3 young kids and as far as we are concerned, it is simply PERFECT. From the moment we arrived, we walked around with a permanent feeling of 'woaw, the perfect chill'. The setting is beautiful, with the resort sandwiched between green hills and a perfect, quiet stretch of beach. We had 2 two rooms on the 2nd floor right in front of the reception building, which come highly recommended because of the great view of the bay. The restaurant on the beach is great, with Thai, Indian and barbeque food to chose from. Ah, yes, and let's not forget the excellent coktails to chill out while watching the sunset every evening. Last but not least; the service is perfect. Owners and personnel are very friendly and will go out of their way to make sure you have a perfect stay. Some evenings, right before the dinner service starts, you will find some of the guys on the beach playing soccer with guests, both kids and adults. They seem to be having a good time working at Havana Beach Resort, and you feel this as a guest. Special thanks to 'Big Boss' and to Chai, who really made us feel at home and whose cheerful company we enjoyed very much.

Havana Beach Resort has absolutely joined my shortlist of favorite places on this planet. I highly recommend it to anyone. Too bad there's only one 'thumbs up' on TripAdvisor; if I could give two thumbs up, I wouldn't hesitate for a second. The perfect chill...

  • Stayed August 2010, travelled with family
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Helpful?
1 Thank Jakooandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesHavanaResort, Manager at Havana Beach Resort, responded to this review, 31 August 2010
Thank you!

Thank you very much for taking the time to write us and sharing your pleasant experience during your stay at Havana Beach Resort. We are most delighted to learn that you were impressed with our property and services.

We strongly believe in providing our guests with the highest services from our mind and nothing makes us happier than a confirmation of our guest’s satisfaction.

Your fine compliments are highly appreciated and we shall certainly share them with our team.

Hope you will be visiting us again in the near future,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 August 2010

We spent five nights here with our two children (aged 4 and 6) and we could not have been happier with our choice. Two lovely big rooms, beautiful pool, gorgeous beach, fabulous restaurant, kind helpful staff and lots of other children for ours to play with. Furthermore we were in search of a rustic, quiet beach that would fit with my memories of visiting Thailand twenty years ago - this was it. While there we went on the hotels one day snorkeling trip which was a very nice way to see other parts of the islands, other beaches (we had lunch on bottle beach) and some of the waterfalls (which you hike to). If you're planning a trip to Thailand with small children - this lovely hotel should not be missed.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JVBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SalesHavanaResort, Manager at Havana Beach Resort, responded to this review, 1 September 2010
Thank you!!

Thank you very much for taking the time to share your pleasant experience during your stay with us. We are more than happy to learn that your stay with us was a memorable time for every member of the family.

Your compliments are valued gifts for our team to continue providing the utmost service to our guests.

We are looking forward to welcome you again in a not too long future,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Havana Beach Resort

Property: Havana Beach Resort
Address: 47/5 Moo 5, Haad Thong Nai Pan | Surat Thani, Ko Pha Ngan 84280, Thailand
Phone Number:
Region: Thailand > Surat Thani Province > Ko Pha Ngan
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Ko Pha Ngan
#6 Family Hotel in Ko Pha Ngan
#10 Romantic Hotel in Ko Pha Ngan
#13 Top resorts Hotel in Ko Pha Ngan
#13 On the Beach Hotel in Ko Pha Ngan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Havana Beach Resort 3*
Number of rooms: 50
Official Description (provided by the hotel):
We are located at the best beach in Koh Phangan. We offer a variety of food from Asian cuisine (Thai, Indian, Chinese etc.) to European cuisine (Italian, French, Italian etc.). Our rooms are brand new and our Fidel's bar has all of the varieties of drink that you can think of! ... more   less 
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Also Known As:
Havana Beach Hotel Koh Phangan

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