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“Lousy service, poor value”
1 of 5 bubbles Review of Grand Sea Resort

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Grand Sea Resort
Ranked #57 of 89 Hotels in Ko Pha Ngan
Boston
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Lousy service, poor value”
1 of 5 bubbles Reviewed 6 June 2012

It's easier to write about what wasn't wrong with this place. The pool was clean and the beach had nice white sand. Unfortunately, it was downhill from there.

Now for the hotel. We checked in around 6:00 p.m. and no one spoke English. The person who showed us our room should have told us how to work the shower because the first night all we had was cold water. Actually, it was broken. They fixed it the next day, leaving the old parts in the bathroom for the duration of our stay, but there wasn't any water pressure and what water there was went all over the bathroom floor, making it very slippery. We asked for an extra bath mat but never received it. They never gave us shampoo and the next day they didn't even clean the bathroom. When I complained, they told me that they did clean it, and I had to personally show them that, in fact, they hadn't touched it. There was hair on the counter and the toilet bowl was never cleaned. Not only were the towels thin, but they had holes in them.

Although they claimed to have wifi, you had to be in the reception area in order to receive a signal.

They had a sign posted in the room indicating what you would be charged if anything was broken. I had to make sure they knew that the bedside lamp wasn't working upon check in so I wouldn't be charged. They said the lamp was fine and it just took a few minutes to warm up! In general, the lighting was poor throughout the room.

They took 10 minutes to find my husbands passport which was supposedly in their safe.

While the restaurant had decent food, I lost my appetite when they brought over the condiment box and it was filled with ants. They scattered quickly, all over the table and food.

We kept losing electricity thereby losing the air conditioning. That wouldn't have been so bad if we were able to open the windows. We were able to keep our door open and got a draft that way.

We paid $100/night for a beachfront cottage. The front of the cottage was facing the pool. The side window had a view of the gulf, but obstructed by trees. I thought a cottage would have a few more amenities. It was just a large room with a dirty bathroom.

I've stayed in better places and received better service at far, far less expensive places. Go elsewhere if you want to splurge.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank csinger13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kilmarnock, United Kingdom
Level Contributor
49 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

We booked this as a package for the full moon party so half expected somewhere a bit shody but the resort was surprisingly nice :-)

The 2 pools were quiet and clean (although my friend did cut his foot on a missing tile at one pool but reception were quick to give us a well equiped first aid box) and it is right on the beach as the pictures show - not some fancy photoshop effort as we had imagined.

The breakfast wasn't up too much but its only a 15 min walk into town where there are lots of options and you'll pass lots of places to eat on the way.

The bathroom was more a of wet room and I would have preffered this to be bigger but i think if you book the rooms through their website and not part of the package you can chose a room with a nicer bathroom. Bed were comfy but only one pillow each - we like 2 ...

Rooms were basic but had well stocked mini bar fridge (thought ours was unplugged and we didn't notice til went for first use), air con and television (though not sure what channels) but no hair dryer - something i tried to find out from the website before going - website says rooms have all amenities so I assumed hair dryer was included ... its not!!

Wifi is free but intermittent - i think i'd rather pay for it and be guaranteed a signal but when it works its okay if a little slow.

Probably wouldn't stay here if you are a family with kids who don't want to leave your resort but if you want somewhere comfortable and quiet to hang out in between touring around the island this place was perfect :-)

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Korinamcintyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guangzhou, China
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 5 April 2012

too bad that I didnt do proper research before booking and didnt read reviews here((

if you are coming to Koh Phangan for Fool Moon Party and plan to stay in this hotel thinking that it is just few min drive from Haad Rin then you are very wrong. Nope!!! you dnt wanna ride this road especially after couple drinks. it is really hilly and might be quite dangerous for those who is riding the bike for the first time. ride takes maybe 20 min.

these guys in Grand Sea resort hired very good photographer and web site designer. after checking out their site I was so excited to go there, thought that for that price it will be beautiful! oh, we were soooo disappointed when arrived. Dirty rooms, poor furnished, the beach is awful. It is absolutely impossible to swim in the sea overthere. Dirty water and I gave up walking slippery bottom after 10 minutes.

standard american breakfast. the only advantage that since they have maybe only four guests in the whole hotel, breakfast is cooked right after you come to the restaurant so it s all fresh and hot.

the place is calm and deserted. we couldnt rent a bike at the reception even though they claim they provide this service. to call a taxi (which is more comfortable then jeepneys but also more expensive) took about 20 minutes.

oh yeah, it might be also a plus that they dont close swimming pool after 6 pm as other hotels do.

when we checked out the very next morning after our first night there because we found a much nicer hotel for cheaper price at Haad Rin, Grand Sea Resort according to their greedy cancellation policy didnt refund us nothing (we payed for 4 nights and stayed only one).

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank girafelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ko Pha Ngan hotels

London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 19 January 2012

After coming from a very basic beach hut for 500b per night, we thought we would treat ourselves to somewhere that appeared absoluty stunning. But its seems we were wrong.

The room was basic, bed was ok minus the stains on all the bedding we had each time. The plugs were hanging off the walls, there were dirty marks all over the room.

The shower was a room with the shower pointing to the toilet-not quiet sure why.But it had hot water.

Unfortunetly whilst we stayed at this hotel the weather was pretty poor, although it was peak season and they were charging peak prices 2200b per night for this room.

There were supposed to be three bars but the only drinks available were from bottles of beer the fridge in the restaurant and that shut at 9pm

Absolute waste of money, no lift to the pier on check out.

Only good thing was the food from the restaurant that they forgot to charge us for. Bonus for being a rip off

Room Tip: Even the cheap rooms are too expenive for what they are
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank makemeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 18 January 2012

I stayed here for 3 nights during the full moon party, the location isnt great although it’s only 100 baht per person by taxi to Had Rin where the FMP is, personally I'm afraid of the roads over there so I didn’t like the journey up and back. I would rather stay a bit closer next time. The grounds had lovely Thai houses to stay in (from outside), the room was very basic and bathroom was just ok. The hotel has 2 pools, one just in front of the beach with amazing views so cant complain. We were kept awake one of the nights though from the next resort along the beach. The breakfast was terrible, worst during our 16 day trip, they give you a ticket which you have to tick the items you want. You have 3 options, orange, pineapple or tea (I chose pineapple but as they hadn't got any they tried charging me so I had water), next option is ham, sausage, bacon (no ham, bacon was horrible and sausage was just as bad) last option scrambled or fried egg (all horrible) and that was it. They had cereal, and waffles and other nice things but they were all extra and this was the most expensive place we stayed we didn’t expect this. I wouldn't stay again because, location, room, food, no pc's for internet and to phone long distance is robbery compared to the town. They say they will bring you down to the full moon party every hour, so we assumed the lift was free but when we tried taking the lift they told us it would cost us 250 baht each, we said no walked outside and got a taxi for 100 each!! Another thing is I emailed them to arrange pick up from pier but they didn’t even reply.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilovetravel11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 November 2011

I very much liked the Grand Sea. It had everything you need including a private bungalow right on the edge of the ocean. Quiet and peaceful. And a short walk brings you right into the town of Thong Sala where the market food is fantastic good and inexpensive.

  • Stayed September 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Betty F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 31 October 2011

We stayed for 3 nights around the Full Moon Party so the prices were higher than average. However the Grand Sea Resort was not an aspirational hotel like the Santhiya were we spent the previous 3 nights. Even though the price was cheaper I would not consider the GS better value. The staff did contact us before hand to arrange for pick up from Thong Sala pier and also brought us back when we left, free of charge. The front desk staff was friendly and helpful, but did not make up for a somewhat disappointing stay. We were upgraded to a spacious pool view bungalow and we used the pool a lot because the beach was too shallow for swimming. It looks nice in photos, but walking down the beach we found many broken bottles and litter. Disappointing for our stay on a tropical island. The breakfast and snacks were ok, but for better and cheaper food head towards the Night Food Market in Thong Sala town. I would recommend staying on a nicer beach, since the island is not so big to get around.

Room Tip: Better to choose a nicer beach
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlogGrandVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Sea Resort

Property: Grand Sea Resort
Address: 152 Moo 1 Ao Nai Wok, Ko Pha Ngan 84280, Thailand
Region: Thailand > Surat Thani Province > Ko Pha Ngan
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #57 of 89 Hotels in Ko Pha Ngan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Sea Resort 3*
Number of rooms: 72
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