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Lhughes8

Stay away! Worst hotel experience of my life!

1.0 of 5 bubblesReviewed 28 Jul 2012
This hotel is horrible! The first day our room smelled like pee. There were flies and mosquitos everywhere. We asked to move or have the staff clean the wardrobe (which is where the pee smell was coming from). After going up to the front desk 3 separate times...they agreed to move us the following day. The next day, they acted like they didnt know what we were talking about when we asked to move. We were finally moved.
At night you cannot sleep bc people are yelling and screaming outside bc they are drunk. This truly happened every night. There is absolutely no hot water in standard rooms.
When you check out staff brings your towels and sheets up to the front desk an inspects them. I saw 2 different parties be charged for makeup on their towels that was washable. When the customers tried to explain it was washable...the hotel refused to listen.
They make everyone pay 1000 baht deposit. They said we used 190 baht from the mini bar: Chang beer, peanuts, coke, and water. We took nothing!!! We even talked to the manager. We said taking our money would be stealing from us, and we asked, "so you're stealing from us?" and he said "yes". We stated we wanted to call the tourist police and he said ok-but refused to give us the phone number. This place is very shady and unsanitary. This is not the place to stay if you want to relax and is not worth it even if you're on a budget!
Date of stay: July 2012
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
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Reviewed 25 July 2012 via mobile

Stayed here for 6 nights and it's a good option for groups and young people. The rooms do vary in relation to overall standard So ask to see the room first. Our first 4 nights there the room was fine but when we wanted to stay an additional 2 nights we had to swap rooms and the other room was dirty, filled with damp, air con didn't work and the washroom had a broken window so full of Mosquitos. Our friends had a room beside the pool and these seemed a lot nicer so definitely check the room before agreeing to it.

Date of stay: July 2012
    • Value
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1  Thank Alana852
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 May 2012

OK, I've seen some of the more recent reviews saying "Don't go here" and claiming false advertising. As we didn't book our room beforehand and didn't see any brochures we therefore can't comment on any of those aspects.

As we went to Phi Phi during May which is when the season is ending, the island was not as busy so we could walk upto reception (fairly friendly) and get a room just like that. It was decent value but I would imagine that during busy season prices would be a lot higher.

The room itself was pretty good - fairly spacious with TV, air con and a decent private bathroom. One thing I found strange was that the pool and bar were 200m (ish) away from the rooms and it appears that they are shared with other hotels rather than being exclusive. However as the pool is next to the beach it made more sense to hang out on the beach.

Date of stay: May 2012
  • Trip type: Travelled with friends
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1  Thank hajimaru
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2012

This is not a resort at best its a step above a community toilet. They use Phi Phi Princess photos to promote their place which is about 300mtrs away. Do yourself a favour don't book on the internet as they do not refund for their false advertising as we found out when we got there. Cheap, crappy looking place, nothing like the web suggested.

Date of stay: April 2012
  • Trip type: Travelled with friends
    • Value
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2  Thank Kevin W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 April 2012

All advertisements and pictures are of another resort on the island, when we arrived we found it to be very substandard and very untidy. The staff are not interested in helping, they do not care for any visitors. For the price you pay you get a very low standard even a back packers motel is better quality than here. PLEASE DO NOT BOOK OR EVEN LOOK AT STAYING HERE!!!
You would be better off paying a little extra and staying at the Palms resort on Phi Phi Island very good service polite staff and very good amenities. I highly recommend staying here instead

Date of stay: April 2012
  • Trip type: Travelled solo
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1  Thank Michael D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 January 2012

I was in Thailand over December 2011/2012. I'm writing this review so that people looking for a great time in Phi Phi will not ruin their holiday by booking at this hotel. The hotel also runs under the name 'Phi Phi Princess' so do not book at either.

Firstly, it can't even be called a hotel. It just consists of a number of spread out, run down buildings consisting of rooms, if you can call them that. The rooms are disusting, dirty, tiny, some have no windows, some have blood stains on the walls, the bathrooms are little concrete areas with facilities that are just unacceptable.

Secondly, the service is terrible. They overbook all the rooms so when you get there, the room you have booked is unavalible and they try put you in another, less superior room, even though all the rooms I saw were horrible. I heard from various staff members that the manager does this all the time, accomodation mix ups are a permanent thing here and they are totally unhelpful when it comes to sorting things out

I have travelled Thailand extensively on 4 occasions and never have I had an experience like we had with this hotel. The pictures DO NOT represent the hotel, do not be fooled!!! We gave up the money we had paid, which was a lot as they are the biggest rip offs, and went to stay at another hotel. Best decision we ever made. I know many people who were in the same situation and if they could find other accomodation, they moved hotels. Unfortuantely it was over New Years and Phi Phi was very full and the people who were forced to stay there remained very unhappy.

Seriously,I'm really not fussy, I just need a clean simple room to be happy, and this 'hotel' is the biggest joke. Never ever stay here. Rather stay at the Phi Phi hotel, the cabins rooms are the same price as Phi Phi Charlie and I cant even explain the difference. Otherwise P P Palmtree, Banyan Villa Resort, JJ residence, PP Casita, actually anywhere but here. Sleep on the beach if you need to, you will have a better experience than at Phi Phi Charlie.

Date of stay: December 2011
  • Trip type: Travelled as a couple
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6  Thank Roxi_Elison
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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