I can say nothing about hotels managed by Natacha Tour, but there is a lot to say about their service in general. And those are not words of appraisal.
On 31 December 2012, l have been on a boat tour around Phi Phi Lei Island by Natasha Hotel & Tour (075601008).
First of all, our trip was a total mess. The sea turned out to be very rough, we did not have a chance to see half of bays and beaches that were listed in the excursion. No one on board had been told beforehand that the waves are extremely high anf that could be dangerous to sail. We were really frightened, especially those with small kids.
One of the points on our way back from the only crowded beach we were taken to was "monkey beach". While in the boat, I was bitten by a monkey which climbed on board.None of the tourists were told that monkeys are agressive. Back on the shore, l went to hospital and found out the bite might have even lethal consequences. I went to the tour company to fill a complain. The tour company representative screamed and almost fighted when I tried to explain the situation and to find out the name of the company to fill a complain. l was unable to find out the name of the representative (I was only given name of his colleague - Suda Rangdat). Such companies should be punished for not respecting the tourists, consealing information, put people's life at danger.
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