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Holiday Inn Resort Phi Phi Island
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Reviews (2,760)
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703 - 708 of 2,760 reviews
Reviewed 13 August 2014 via mobile

I chose the holiday inn as I wanted to have peace and quiet away from the main area of backpackers and tourists. I liked the resort it was exactly what we wanted for our 2 nights. Loved our garden villa, the beach, food and cocktails. The fire dancers on the beach around the corner were great entertainers to watch while enjoying a drink from the bar! The package booking the hotel offered for transfers from Phuket and room was a great price and one not to be missed! The staff we also very attentive couldn't fault them!

Stayed: September 2013, travelled as a couple
Thank Charlotte S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 14 August 2014

Dear Charlotte S

Thank you very much for your kind review.
All of us here at Holiday Inn Resort Phi Phi Island hope that we will have the privilege of welcoming you back to our beautiful resort next year.

New adventures will be awaiting you.

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Reviewed 12 August 2014

my family and I stayed at the hotel in April, the only way to sum it up was magical. The location, the staff everything was awesome. My 6 year old son had an awesome time. Day trips to the various snorkelling sites was incredible and easy to arrange. The daily beach games are a lot of fun. I would recommend this hotel to anyone. The rooms are more basic than normal but thats ok you should be out in the great scenery

Room Tip: any bungalow on the beach
  • Stayed: April 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Lowell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 13 August 2014

Dear Lowel C


Thank you for your kind review and all of us here at Holiday Inn Resort Phi Phi Island hope that we will have the privilege of welcoming you and your family to our beautiful resort next year.
The marvels and wonders are awaiting you.

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Reviewed 10 August 2014 via mobile

My partner and I stayed in a garden bungalow mid July 2014. We decided to finish our trip on phi phi island as we'd heard fantastic things about it.

Once being transported from the ferry to our hotel we were told to go to the lobby but not instructed where this was, we got a little lost and found some other people being directed to where the restaurant was.... Once taken a seat it was another 15 minutes until a gentleman asked for our itinerary and passports, away he took them without saying what he required them for or where he was taking them, we got quite worried and distraught over this as my mother has had her details used in fraud in the past. A few moments later another lady came and asked for our passports and itinerary again and with great confusion back and forth we explained another staff member had taken it, this went on for some time until another staff member spoke over us quite rudely and said they'll be available from reception in 1 hour... We were not impressed at the rudeness, especially when we were on the topic of when we were checking out and that those details were in our itinerary, idiot.... As we sat patiently we saw other people being brought refreshments, we had not been offered and were waiting close to 30 minutes by this stage, I had to speak up and ask for a refreshment. We just felt as though we were a burden to staff, not a paying guest.

After some time we went to our room, the rooms were very nice and clean and I would highly recommend them to anybody!

We were quite tired at this stage so decided to go to the restaurant in the hotel, let me firstly say, don't waste your money, we both ordered meals with meat in them, I had a chicken green curry and I had to pick out close to half the chicken because it had chewy parts through it (gristle or fat) and was overpriced, my partner had the spaghetti bolognaise and the mince was fatty and stringy, not sure if this was then beef or some other strange dark meat animal... All in all the meals were just as much, if not more to what you would pay in Australia however of awful quality. We did not realise there were restaurants out the front along the beach, they are far better in not only quality but also price...

The next day we had booked a private 4 hour snorkelling tour to phi phi leh. We were lucky enough to have clear blue skies and great weather for this. Our tour guide was friendly and kind however didn't speak much English so wasn't able to explain much to us, not his fault of course. We went to maya bay which was good however when he told us we were heading back we were a little surprised as we had a few more stops to go, however we thought we may had run out of time... When we got back we saw that we still had 40 minutes left of our tour so we were a little annoyed here.

The bonus part of the holiday inn is they supply free hire of snorkelling gear to use on tours and out the front of the hotel. The staff at the tour desk were helpful and friendly.

For the remainder of our stay here we just swam in the water and wondered up and down the beach, it was quite peaceful and relaxing for the most part.

I've stayed in several different Holiday Inn's around the world and I must say I will be steering clear of any in the future where English is not there first language.

All in all, the rooms were lovely and romantic, the customer service was below average and it was well overpriced. Definitely isn't value for money if that's what you're looking for when you go away.

Cheers!

Stayed: August 2014
Thank Mitchk1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 12 August 2014

Dear Mitchk1988

Thank you for taking the time to share your thoughts with us.

I would also like to thank you for being a loyal guest of the Holiday Inn Family of hotels and wish that you would consider returning to our lovely hotel in the future.

Regarding your experience at check in I would only like to explain that here at Holiday Inn Phi Phi we have most of our guests arriving two times during the day as stipulated buy the ferry time table. This can unfortunately lead to some delay in the check in process, however your experience should not have happened and we do apologize for the confusion. We are currently working on revising our procedures to minimize waiting time and give friendly, correct and clear information to give you an enjoyable sense of arrival.

I have personally brought your comments to the attention of our executive chef for his review. Food quality should always be of high standard and we do apologize if you felt that is was not the case. We do understand that prices are lower at local restaurants however they do in turn not surrender to any Health and Safety aspects of food handling and other processes put in place at Holiday Inn Resort Phi Phi to ensure your safety.

The excursions organized to other islands are an essential part of staying at Holiday Inn Resort Phi Phi. We do apologize for the short coming and lack of timing on the part of the boat captain. I would only like to inform you that we are developing information guide slates that together with coral and fish identification slates will give you much better information on your day out and help your boat captain to explain the destination in details. Including photos and detailed information of the destination in multiple languages.

Enjoy your future travels and thank you once again for your constructive feedback.

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Reviewed 7 August 2014

Gorgeous beachfront locale. Truly. We were quite pleased with our stay at Koh Phi Phi's Holiday Inn. We booked a room the day we checked in and were upgraded upon arrival. (perks of the low season, perhaps?) Our room had an amazing, unobstructed view overlooking the infinity pool straight out to the sea. I think we pinched ourselves a few times. Service was good, breakfast fine, and activities readily available.

Do be aware that this hotel is located on the far north end of Koh Phi Phi Don, which is away from the busier town area around Tonsai Bay, and can only be accessed by boat. For families, it's probably perfect, and during high season it may be livelier by the hotel. But if you are looking for readily available nightlife and variety of restaurants, this could be inconvenient.

That said, it's worth at least one night's stay!

Room Tip: The rooms around the south end of the resort, near the infinity pool, are a good bet!
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank ErinLW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stephane d, General Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 9 August 2014

Dear ErinL W,

Thank you for this positive comment, I sincerely appreciate your kind feedback on our absolutely spectacular scenery.

Thank you for having stayed with us and for writing this review, we look forward to welcoming you back in the near future.

Warm regards

Stephane Duvacher
General Manager

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Reviewed 6 August 2014 via mobile

Great customer service, Great amenities and activities for customers. But the rooms could be better. We booked a villa for triple sharing however but most of the things were just for two, we had to ask for additional towel, additional blanket, etc.. room should've been prepared for three. Dinner and Breakfast Buffet could be better. ;) Overall, still had a good time. :)

Stayed: August 2014, travelled with friends
Thank TheBaronfromManila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nithas S, Front Office Manager at Holiday Inn Resort Phi Phi Island, responded to this reviewResponded 8 August 2014

Dear TheBaronfromManila,

Thank you for taking your time to share comments of our resort.

We are surprise to hear that the amenities set up was not up to your expectation which is not our standard.

We will pass on your comments about Dinner and Breakfast Buffet to our executive chef to look into it.

Anyway we hope to see you back at our resort once again.

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