My husband and I stayed in a pool villa at the Outrigger Phi Phi Island for 4 nights in October as we had to attend a wedding on the island.
We had booked a transfer through the hotel and everything went smoothly and the hotel even sent a confirmation the day before to our hotel in Phuket which was a nice touch. During the check in process the staff was not able to cope with the limited amount of guests arriving on the boat transfer and seemed flustered. We noticed that a few guests starting to complain about the long wait.
The pool villas are located on a hill overlooking the rest of the resort and it is quite a walk from the reception and recreation. The hotel does have golf buggies however it would always take forever for them to show up wherefore many times we decided to do the long trek down after waiting for at least half an hour.
The villas have a fantastic view and a nice size pool, which was the absolute highlight of the resort. However when booking a pool villa, we expect privacy which not all the villas have. Our villa was more or less private however we were able to look straight down to the next villa’s pool from our living room which had no privacy whatsoever.
The villas (as well as the rest of the resort) are old and it shows. Paint was chipping off, wooden deck was discolored and the bathrooms were very 80s. The villas are divided into three different areas: 1. bedroom with A/C, 2. living room, kitchen and guest bathroom with A/C and 3. master bathroom with no A/C. Due to the amount of mosquitoes on the island, we constantly had to open and close the doors when walking from room to room. When closing the doors from either side, the person on the other side is effectively locked out of the room which was irritating. The bathroom, whilst large, was really the worst part. Firstly, this is an outdoor bathroom so it was full of critters and creepy crawlies. Secondly as there was no A/C, you would always be sweating whenever you had business to do inside and the towels would never dry. Lastly, the roof of the bathroom ends right above the bathtub, so it was always full of dirt, leaves, bugs, worms etc. The amenities included the usual things such as shampoo, conditioner, body wash and there was also bath salts but these were never replenished (guess we are only allowed to take one bath during the stay).
The food at this hotel was absolutely atrocious. I cannot fathom as to why people say the breakfast was nice. The first morning we went down to the restaurant for breakfast and were shocked at the bad service and the horrible food. When we arrived no one came to say hello, ask for our room number or to seat us. Eventually we just walked past the waiters and sat down on an empty table. No one came to offer us coffee, so we had to flag down a waiter and ask. When coffee did not appear, we had to ask a second waiter who finally brought us the coffee. However we also had to ask for a teaspoon and napkins. We were surrounded by dirty tables with birds eating the left overs however no one seemed to care or do anything about it. The food was just awful. There was an egg station were the chef would cook your eggs to oblivion and the buffet would include a few hot dishes but nothing was left and no one replenished it. After the first morning we decided to have the breakfast at our room instead as this is possible with the pool villas. The food was still awful (and cold) however at least we avoided the bad service in the restaurant.
Despite the harsh comments above, the worst part of this hotel was definitely the service. A couple of the staff were very friendly and would great us with a smile. However the majority including the reception, the recreation (the ladies here would not smile even if you paid them) and as mentioned above the restaurant staff were just miserable and could not be bothered. But the fiasco of our stay was when a couple of our friends came over from the Holiday Inn to have dinner with us were first denied access to our room. The reception staff would not let them come say hello even when we confirmed that they were not staying with us but they were just joining us for dinner. After 4 phone calls my husband had to walk all the way down to the reception to argue with the staff (the golf buggy did not show up) and they were finally allowed to come say hello. During this whole episode, a staff member came to the room and informed us that the transfer we had booked through the hotel was not available the next morning because their boat was full and we had to take the public ferry to Phuket. The transfer had even been confirmed by the reception the first day we arrived, so naturally we were very upset. After asking to speak to the manager the staff called the room and informed that we would be able to take the hotel transfer back to Phuket after all. During this call the staff member also felt the need to inform us again that our friends were not allowed to stay in our room…
All in all, the hotel did not live up to our expectations. We spent a lot of money to stay in a pool villa but we were let down. The only plus sides about this hotel is really the location, the private pool and the Phi Phi Village which is located behind the resort. If you do stay at this resort, make sure you go eat at Pad Thai in the village. Next time, we would probably stay at the Holiday Inn or Zeavola. It’s a shame really, the hotel does have a lot of potential if they just get their act together.
- Official Description (provided by the hotel):
- A dream-like boutique resort situated on a private 800 metre stretch of pristine white sand beach lapped by the turqoise waters of the Andaman Sea. The resort is set on 70 acres of coconut palm plantations, in the privacy of Loh Ba Gao Bay on Phi Phi Island. Accommodation is comprised of 144 traditional Thai style bungalows and 12 exclusively private Hillside Pool Villas. ... more less
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- Also Known As:
- Phi Phi Island Village Beach Resort And Spa
- Phi Phi Island Village Beach Hotel Ko Phi Phi Don
- Phi Island Village Beach Hotel
- Phi Island Village Beach Resort
- Phi Phi Island Village Resort