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“Paradise”

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Phi Phi Island Village Beach Resort
Ranked #2 of 38 Hotels in Ko Phi Phi Don
Certificate of Excellence
Wolverhampton, United Kingdom
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Paradise”
Reviewed 17 March 2014

Stayed at the Outrigger Phi Phi from 1/3/14 to 15/3/14 as we wanted to experience the magnificent diving that Phi Phi has to offer. Everything about the resort is beautiful. We stayed in a deluxe garden bungalow ( highly recommended) that are situated at the back of the resort. Yes there was some walking involved to get to the pool, breakfast etc but we didn't mind this and there were always staff with buggies driving past to offer you a lift if you wanted it. The pool is amazing and very clean as is the beach. There are plenty of sun beds and umbrellas to choose from and beach towels are provided daily in your room along with free bottles of water.
After some deliberation ( as they are not the cheapest dive company) we used the dive shop on the resort to complete our Padi Open Water Certificate. Our instructor Jill was excellent and took us to some fantastic dive sites where we saw black tip reef sharks and turtles. She was extremely patient and guided us through the theory and under water skills so that we passed with flying colours.
There was a great choice of food at breakfast in a lovely setting with friendly staff. We didn't eat at the hotel in the evening, choosing to walk to the little village behind the hotel instead where there is a good choice of bars and restaurants. We would highly recommend Mint Restaurant who serve fantastic Thai food at very reasonable prices. The owners are very friendly and can't do enough for you.
We took a long tail boat to Tonsai Bay, and the boat trip was excellent. However, we would not recommend Tonsai Bay as a place to visit as it is dirty with lots of tacky shops and bars. There are lots of people around the streets and it felt a little unsafe.
We had a lovely couples massage in the Wana Spa and although it is more expensive than the shops in the village it is worth it due to the setting and the staff that see to your every need.
We didn't find any of the staff rude so cannot understand some of the reviews written. You have to remember that although they can and do speak English, they cannot always understand.
Would we go back to Outrigger Phi Phi? Definitely. However we probably would not stay as long as although there are trips there is not that much to do unless you purely want to relax. Most people that stay there do so for a few days and then move on.

Room Tip: Deluxe Garden Bungalow recommended but some walking involved. Set in own private gardens and more m...
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  • Stayed March 2014, travelled as a couple
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Thank Elizabeth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
London, United Kingdom
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 March 2014 via mobile

Slightly disappointed with the Outrigger Phi Phi Island. We stayed there for 3 days, the overall experience was pleasant enough, several items made the stay not so perfect.

Service: some staff members really did excel with customer service, others made the general rating poor.

We dined at the Marlin restaurant for lunch, excellent views and right on the beach front. We seated ourselves and waited for someone to bring us menus, this never happened, we collected the menus ourselves, then when we tried to order the meals we had to walk to the waiters station to place the order, no body came to us, we also had follow up when the food and drinks order would serviced to us as the waited over 30 mins. Not pleasant - when we did ask for a follow up the one lady waiter really didn't seem interested. We even had chase for the bill to settle.

Then on the other hand, the guest relations manger, Karrina if I remember correctly, really bent over backwards to make sure we were being looked after when we near the reception area as we had a lady friend traveling with us that injured herself and needed medical assistance. Some of the staff were brilliant and then some not so good, no consistency on service.

The feeling of luxury ended once we stepped off the taxi service ferry to Island.

Also when booking a long boat for snorkelling you want to stay clear of Bamboo Island, dead coral, litter on beach and the payment of 200bhat really isn't worth it. I would recommend spending extra time on Mosquito Island and Rantee Bay, beautiful snorkelling experience.

Overall ratings:
1. Food, Marlin and Coconut Bar & Grill and Full Moon Buffet, nothing special. service not great and prices inflated for what you get, very upsetting.
2. Customer Service, no consistency amongst staff.
3. Lodge and accommodation, stunning views, well maintained gardens, clean facilities.

Stayed March 2014, travelled with friends
Helpful?
Thank GrantOrchard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Russia
Level 5 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 16 March 2014

If you are looking for a secluded spot, it’s a perfect choice! Hotel can be reached only by boat from Tonsai Pier, situated on a long white sandy beach. Villas are located in such order that it seems like you’re walking inside exotic tropical park. Despite large amount of villas, it doesn’t look overcrowded. Swimming pool is large enough to hold hotel guests and to be comfortable for them. Rooms are spacious and very clean, nice and comfortably furnished. Breakfast is extensive and tasty, with wide variety of fruits and bakery.
You can have a good lunch near the pool for a moderate price. Happy hour at 5pm, when all drinks have 50% discount. Dinner buffet costs 690 baht (~$20)/person, variety of tasty food guarantied. However, there is a much cheaper option – go to the satellite village, which is right near the hotel. Hotel’s restaurants – for better service quality, village’s restaurants – for Thai authentic atmosphere.
Excursions and diving tours also can be booked at the village for less price. I almost sure that hotel and village sell same long tail drivers. It’s up to you, do you want pay higher or not for extra guarantee. For instance, we’ve booked a tour by long tail boat to Maya bay from hotel (2 times more expensive comparing to village prices). Boatman took us from hotel and we walked by foot to the opposite side of island (10 mins along the road), where boat stands. He didn’t speak English. Summarizing, tour service quality from hotel didn’t have any advantages.
In my opinion, hotel’s location has only one big disadvantage – beach has a low shore and it takes 100m walking to reach at least 2m depth. This wouldn’t be a problem if not a low tide that lasts from 13 until 16. Water goes far away and you lost ability to swim at the sea, sea view becomes not so pleasant. If I’m going for vacation to enjoy swimming at sea I want have it available all the day.
Overall, it was a wonderful place for vacation. However, next time we’ll be looking for a new island and hotel in Thailand.

  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank Anton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 March 2014

My girlfriend and me took a trip to Thailand in february and ended up at this resort for 4 nights. The stay was excellent from the moment we arrived of the ferry up until we left. The staff is very polite and genuinely interested in creating a good experience for their guests. The three restaurants offer excellent thai cuisine as well as a great steak for that day you might need a break from all the curry. In regards to activities, they offer what you would expect. I can't give feedback on all of them, however the diving was great. Clear waters, lots of life and the staff found lots for us to see. They offer a day trip including 2 dives going by Phi Phi Leh for a visit to "the beach".

  • Stayed February 2014, travelled as a couple
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Helpful?
2 Thank FrithjofCK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 March 2014 via mobile

My sister and I stayed here for 3 nights from March 7-11. The property is very beautiful and very secluded. We rented our own long tail boat for a tour around phi phi don and phi phi ley. Definitely recommend this. Our tour was wonderful and we were able to see many beautiful spots. However, we found that phi phi could have been done in a day trip, instead of staying on the island. If you are looking for a very secluded place, I would recommend staying here. It is a sleepy island with not a lot going on. Perfect for relaxation. Everything on property is very expensive (250-300 baht for "alcoholic" drinks). We were recommended by fellow travelers to try Pad Thai, a restaurant located down a path behind the resort property. Best food in Thailand! You have to check it out if staying here. We ate like kings for 500-600 baht.

We chose public transportation to get to the resort which in hind sight, probably wasn't the best option. I wish we had taken the private resort boat, it seems worth the money as it took us almost 4 hours to get there from Phuket.

Overall, the resort met our needs, but didn't wow us. Breakfast was wonderful.

  • Stayed March 2014
    • Value
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Helpful?
1 Thank Baillambert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
35 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 March 2014 via mobile

After choosing to spend 3 nights closer to Tonsai for the Phi Phi buzz, we chose to spend a couple of nights at Outrigger which is a much higher-end resort on a quieter part of the island. 2 nights wasn't enough! Could have spent longer there as it's paradise.

From our greeting/transfer at the port through to check out we could have no complaints. It is exceptionally clean and well maintained with beautiful and peaceful grounds, the staff are extremely professional, polite and helpful to cater for all your needs.

The rooms are spacious, and modern yet traditional. Facilities on the whole are great - plenty of restaurants and bars (including a swim up bar), happy hours during the day, and a large pool that's rarely busy. There are other leisure facilities available and a recreation centre that can be used to plan day trips to other parts of the island, snorkelling and diving etc.

I can't not mention the beach which is also incredible - a mile of golden sand with sea water warm enough to bath in!

We chose not to visit Tonsai whilst staying at outrigger but longboats are available to take you should you wish. This is perhaps the only draw back - the main town is not walkable. There is however another small village 2 minutes behind the hotel with bars and restaurants which is definitely worth a visit.

The biggest compliment I can give Outrigger is that it is on par with a Sandals resort, but Thailand prices! The only noticeable difference is Children are welcome, yet there weren't many. I would 100% recommend.

Stayed March 2014, travelled as a couple
Helpful?
Thank Banno88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 March 2014

We recently spent 4 nights at this hotel in Phi Phi. Since the tsunami this island has developed dramatically with wall to wall bars and hotels particularly on the Tonsai side, so it was a relief to arrive here away from all the madness.

The resort is thoughtfully constructed to resemble a Thai village with all the rooms built on stilts with thatched rooves. We stayed in a deluxe bungalow towards the back of the which we really can't fault. It was wonderfully spacious, very clean, peaceful and luxurious. Our only niggle is that they don't supply mosquito nets, but have repellent available in the room at a cost. Even through we stayed in the dry season there were a lot of mossies so a net would have been most welcome.

We didn't use any of the restaurants for dinner and only had breakfast and a few lunches. Food was pretty average to be honest and you can do a lot better eating in the local restaurants in the village behind the resort. We would particularly recommend the Oasis which is run by an amazing Thai lady called Milla. It's considerably cheaper too.

We used their dive operation which was OK. Boat wasn't great and it seemed a bit chaotic at times but the dive guides were pretty good.

This is a great place to unwind at the end of a trip as you have a gorgeous beach, sheltered swimming in the bay, an infinity pool with beach bar, hammocks, and if you're feeling energetic you can climb to one of the viewpoints.

Our one criticism, apart from lack of nets, is the staff really. They seemed a bit cool and detached. We find this is quite typical of large resorts unfortunately, but their attitude in no way affected our overall stay.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phi Phi Island Village Beach Resort

Property: Phi Phi Island Village Beach Resort
Address: 49 Moo 8 | T. Aonang, A. Muang Krabi, Ko Phi Phi Don 81000, Thailand (Formerly Outrigger Phi Phi Island Resort)
Region: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Ko Phi Phi Don
#2 On the Beach Hotel in Ko Phi Phi Don
#2 Luxury Hotel in Ko Phi Phi Don
#2 Spa Hotel in Ko Phi Phi Don
#2 Top resorts Hotel in Ko Phi Phi Don
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Phi Phi Island Village Beach Resort 4*
Number of rooms: 156
Official Description (provided by the hotel):
A dream-like boutique resort situated on a private 800 metre stretch of pristine white sand beach lapped by the turqoise waters of the Andaman Sea. The resort is set on 70 acres of coconut palm plantations, in the privacy of Loh Ba Gao Bay on Phi Phi Island. Accommodation is comprised of 144 traditional Thai style bungalows and 12 exclusively private Hillside Pool Villas. ... more   less 
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Also Known As:
Phi Phi Island Village Beach Resort And Spa
Phi Phi Island Village Beach Hotel Ko Phi Phi Don
Phi Island Village Beach Hotel
Phi Island Village Beach Resort
Phi Phi Island Village Resort

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