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“Incredible hotel and location (and they know it)”

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Phi Phi Island Village Beach Resort
Ranked #2 of 38 Hotels in Ko Phi Phi Don
Certificate of Excellence
Quebec City
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Incredible hotel and location (and they know it)”
5 of 5 bubbles Reviewed 19 January 2010

We finished our journey through Thailand with some R&R at the PP Island Village. It came highly recommened through TripAdvisor so we booked early. Despite the price, I also suggest you get in touch with the hotel for transfers from Phuket airport... it's worth it just to skip the hassle of transport to the island. From our first contact at Phuket Airport (where a smiling hostess was waiting for us) to our boat journey (complete with cold, lemony towels and drinks) and our arrival at the resort, everything was made to make us comfortable. The resort itself is close to perfect: Great beach, extremely clean and quiet resort, everything screams "high end". The pool, in particular, is a really beautiful spot overlooking the private beach.

Once there, you have your pick of activities which can be set up via the local rec center. The resort is a bit secluded and getting to the main island village (on TonSai bay) appears to be difficult if you're not hiring a longboat to take out there... early plans to head to the village were scrapped quickly. While the rec center will offer group snorkling trips and other locations, I strongly suggest you simply hire out a longboat for yourself or your group and path out your own little day trip. It's much cheaper (1200-2000 BHT for a group of 4 for 4 hours) and you can go wherever you feel like. We visited all the snorkeling hotspots and sight to see around Koh Phi Phi Don and Leh that way and it was definitly worth it.

The food was OK but utterly expensive. We quickly looked at the various recommendations and headed out to the small village behind the resort (Take a path behind the Marlin restaurant, past the employee's quarters/cafeteria). You'll see Happy's restaurant, which is good, but keep going to find Leena's place, with a smiling owner and great food for a tenth of what you'll pay at the resort. Do the same thing for drinks, as the resort tends to water theirs down. The local bars are fun and relatively cheap. The breakfast buffet at the resort is tremendous, however, with plenty of choices and a great location. It's also included in the room's price :)

The staff in general was smiling and helpful. However, a few times we had the feeling we were "Room 407" instead of actually people. This is relatively minor however.

The fact remains that this is a wonderful location, with a perfect beach and clean, comfortable amenities. It's simply a perfect place to unwind. The minor inconveniences (sometimes impersonal, food and drink is expensive) just aren't enough to diminish the rest of the experience.

  • Stayed January 2010, travelled as a couple
    • Value
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Helpful?
3 Thank Voidsinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Durham, North Carolina
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 January 2010

Like many others we spent a lot of time debating btw pp island, holiday inn, and zeavola. Sadly we didn't get a chance to visit the other two to compare but I can't say we were disappointed here. We were here for 5 nights over x-mas.

POSTIVES

Rooms
As many have noted this place is beautiful. Being all bungalows it is all open air which adds a lot to the ambiance. We were in a Superior Bungalow. We had debated a beach front one but couldn't justify the extra cost. We're glad we didn't. The Superior while not large is fine for a couple and has all the necessary amenities. The supply of free water every day is great and the access to a large DVD collection is also nice.

Pool
This pool is large and beautiful. We spent whole days just lying at the pool, reading, getting cocktails, free massages, etc. The place was booked and we were suprised that we always got a chair at a place we wanted to - that being said there weren't a ton of empty spots. As an aside some of commented about over priced drinks - that's silly. You can't compare resort prices to a dinghy bar in Patong. When pool bar cocktails cost < $10 US I'm happy and that was the case here!

Food
We considered the Gypsy Village in the back part of the hotel - mainly b/c only the hotel guests eat there. With that in mind it's a great food option to have. We ate every dinner at a different place and the food was always fresh and good. We had one dinner at the hotel - the x-mas gala which was overpriced but cute. The breakfast buffet was also very nice and we didn't get bored of it, even after 5 days.

Activites
This place is really in the middle of nowhere being the only hotel on the beach (and that is a positive). The hotel does a good job of offering a lot of activities. They are all a bit pricey - but that is the cost of isolation.

NEGATIVES

Upper Staff
As other have noted the upper staff is pretty bad. They are quite indifferent to the hotel guests and this was our most impersonal stay and the only place that did nothing for our honeymoon. It really left a sour taste in our mouth and is what will never make it a 5 star place. It is a surprising b/c the lower staff (bar tender, room cleaners etc.) are all so friendly.

Everything is for Sale
Again something that differentiates this from a 5 star place is how you reminded that you can buy anything. It's not terrible just tacky. What is terrible is the charging for wireless. It's one thing to charge for internet access (most 5 star places don't) but to charge to use your own computer - that's wrong.

Dive Boats
We are divers and probably would have done more diving had we liked the dive boats more. The dive center is very nice, with good equipment, small groups and very responsive to your needs - we requested certain sites and Jorg made it happen. But the dive boats are terrible as they aren't actually dive boats. Also the dive tours are nothing special as there is minimal briefing of what you will see. The leader pointed out some nice small critters (sea horses, lionfish etc) but i've definitely seen better.

OTHER NOTES
Be aware it's a schlepp to get here. While the private boat is expensive it is much more convenient and we just added the cost of the boat to the room cost. If you stay for 5 nights like us the cost spreads out..

Also, this is not a place to meet people and socialize. It is a combination of couples and families. We usually went back to our room after dinner and watched a movie (that they do rent for free).

The walk to Tonsai is pretty easy - about 45 min on a well marked trail.

I recognize this was a long review, but we had pretty strong feelings about it. We wanted to it be perfect - it was the last stop on our honeymoon and it really wasn't. Sadly, what isn't perfect is easily correctable with just more personal staff and less oblique selling of everything. That being said we did really love this place and talked to multiple people that come back year after year...

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barcelona
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed 10 January 2010

The hotel is nice enough, but very isolated. You need to take a longtail boat to go to the town. I would recommend to stay somewhere closer to the main town, unless you like to just stay in the resort all the time.
EVERYTHING is very overpriced in this hotel... we spent a lot just eating and taking a couple of day trips. Not good value for money! Internet is also expensive and VERY slow. Should be free! Also, the new years eve dinner is a rip off. NO drinks were included...
This hotel just didn't meet our expectations.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BarcelonaAngie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 9 January 2010

Thus resort is total spoiled by the late night bar adjacent to it, pack some ear plugs if you need to sleep.

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunsetmanLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai/NYC
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 January 2010

My Husband and I stayed in Phi Phi Island Vilage Beach Resort & Spa as the fourth destination on our honeymoon in Thailand. This is what we thought:
* Travel from Phuket airport to Phi Phi Island is a lengthy process. There are only two catamaran departures to and from Phuket and Phi Phi Island, make sure you schedule your flights accordingly otherwise you will be left waiting for quiet sometime in uncomfortable circumstances at the pier. Transfer fee to and from Phi Phi Island is 2100 Baht per person with no other options.
* The staff was unorganized and amateur at best. Upon arrival to the hotel we encountered an immediate sales pitch to upgrade the room to a hillside villa at full rack rate.
* We stayed in a beachfront bungalow that was aged and exuberantly priced with no clear benefits to justify the cost other than it was beachfront location (which is the norm at hotels on islands in Thailand).
* Food was a decent quality. While there are 4 restaurants and room service, they all seem to have the same menus. We visited the Thai Restaurant on the hill to celebrate our 1 year wedding anniversary and it was delightful and yummy.
* Internet access is over priced compared to other resorts we stayed at in Thailand and you have to be in the lobby, you cannot access from the bedroom.
* We were booked for 4 nights, after the 1st night we realized this hotel was not meeting our expectations and upon attempting to amend our travel plans we found we could not do so. Leaving early was not an option without paying the full rate.
* Phi Phi Island is a remote location, 1 and a half hours from Phuket with no outlets other than overpriced diving excursions. There are no convenience stores so you are left buying snacks/drinks at the hotel rates.
* The pool was beautiful and a decent size.
* This may seem like an odd comment or complaint but the pillows on the beds were TOO HUGE to use. My husband and I both resorted to using the accent pillows when we slept.

  • Stayed December 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank seewhatwesee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 7 January 2010

After spending many months researching where we wanted to spend New Year's Eve, we finally decided on Phi Phi Island Village Resort. We spent 4 nights here from December 31 until January 4, 2010 and were very much looking forward to it.

We booked well in advance to secure a beach front junior suite as we wanted to spend our time looking out over the beautiful beach. On arrival we were told that they didn't have a beach front junior suite as the hotel had been over booked. They instead offered us a superior room at the back of the resort in which we were still to pay full price for. After that we could move to a beachfront room on our second day. There was an apology but no offer of compensation. As you can imagine this was extremely disappointing for us given we has spent much time deciding where to spend our new years eve celebration. Prior to this we'd stayed at the Banyan Tree Phuket in a double pool villa and The Chedi in Chiang Mai both with fantastic service, so this was a huge disappointment.

We asked to speak to the manager to rectify the situation and were told he was not available at that time. We said we would wait, and surprisingly he appeared a few minutes later. We explained to him we had travelled very far to spend our NYE beach front and not looking at the back of another vila, how disappointed we were, he finally offered us one night complimentary as compensation. We asked why no one had contacted us to advise the overbooking, they had the details of our previous hotel, our email address and our mobile phone, all of these we had access to during our holiday. He could not answer this question. Still not happy he advised he would see what he could do and after a few minutes they managed to find us a beachfront junior suite, making a point of telling us that someone else who had not checked in yet would now be missing out on their room.

On check out we saw another couple checking in who had travelled all the way from new york expecting a beach front suite also only to be told they don't have it available. They looked just as disappointed as us, and I hate to think how many others this had happened at this time also.

I'm sure this happens all the time at many resorts, but when you are paying over $600 per night, this is not acceptable. And we would not have been so disappointed if the management had offered us compensation for the mistake, there was none offered and we were simply expected to just deal with it. Luckily we did not accept this and we were given our room in the end.

Yes the resort is beautiful and when we were finally in our beach front room it's lovely right on the beach. But don't come here if you want good service there are plenty of other places that are equally as beautiful for the same price or less that are great stays.

A few other things you should know...

We enjoyed our NYE gala dinner, but it was very expensive, we paid 10,000 BHT for two and this did not include drinks. Also the stuck us right up the back rather than giving priority seating to those paying for the more expensive rooms.

When we were leaving they rang us 4 times that morning to ask if we were leaving our room. We had already checked out and paid our bill but there were about 6 staff hanging around our villa waiting for us to leave so they could get into the villa. Very strange and made us feel very uncomfortable.

They charge you for everything here. You have to pay for water at dinner, which is strange as you can't drink the tap water. Transfers to and from Tonsai pier are charged at 400 BHT each way which is crazy as there's no other way of getting there. If you want to go into Tonsai for a trip they charge you 800 BHT one way. Internet is not free like most other resorts in Thailand.

Regardless we had fun, but I'm hoping this review helps those people who may come across a similar situation with overbooking, my advice would be don't accept it and ensure they give you adequate compensation for their mistake.

Stayed December 2009, travelled as a couple
Helpful?
5 Thank siennaskyeSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 5 January 2010

We absolutely loved our time at the Phi Phi Island Village Resort & Spa. On arrival, we were greeted by two staff members who looked after us the entire seven nights that we were there. We saw one of them every evening at turndown, and they made it very clear that they were there to make our stay as comfortable as possible. We stayed in one of the Hillside Villas, which have separate bedrooms and living areas, and also private plunge pools. This was perfect for a couple holidaying with a seven-month-old baby. We had a stunning view of Mosquito Island from our room and deck. The rooms were very well-appointed - plenty of space, tastefully decorated. The open-air bathroom was lovely, although I was slightly paranoid that the people in the next villa might be able to see me. (This stopped me showering at night!) We had a small issue with ants in the bathroom. Staff did try to rectify this for us, but they weren't entirely successful... Our room was up a very steep hill, which was okay for us, but those who don't like walking may get frustrated with waiting for the golf buggies to take them everywhere. (There was rarely a wait for a buggy - only at peak times, like dinner.) It was a 10-15 minute walk from our Villa to the Dolphin Restaurant, where breakfast was served, but it was very picturesque. Breakfast was also available in the rooms, for those who preferred not to go to the buffet. The grounds are beautifully maintained, and the beach was really lovely. The pool is lovely, great for both honeymooning couples and for families. The hotel is a little isolated. Transport to the Phi Phi's main town of Ton Sai is by longboat. There is a shuttle (not free, you have to buy a ticket) that leaves the hotel every day at noon, and returns at 5pm. There is a walk to the town for those who are a bit more intrepid - it takes about an hour, just a narrow dirt track, goes over the hills which are quite steep at times. Not for the unfit! The location of the hotel means most of your meals will be eaten there, but there are several different dining options and all we tried were excellent. I was a tiny bit concerned about security in the room - the doors out to the private were shut only with a wooden block, and the main wardrobe was in an open-air corridor. However, the hotel is obviously on private land, so such concerns were probably unfounded. Staff were extremely helpful with our baby on the occasions that we went out for dinner, and while we didn't use their babysitting service, I would have been confident doing so. The fitness room was small, but it had everything we needed and we were usually the only ones using it. The day spa was beautiful, with views of the ocean and the gardens. On my birthday, staff decorated my bed with a "happy birthday" made of palm leaves and a heart of flowers. They also provided a birthday cake. We really couldn't fault the service at this hotel, staff seemed to genuinely want us to have a fantastic time - which we did! (Australians may also be interested to see the Broadbridge Education Centre, directly behind the hotel, built with money raised by Trisha Broadbridge in honour of her husband Troy who was killed in the Boxing Day Tsunami.)

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aussie_Holly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Phi Phi Island Village Beach Resort

Property: Phi Phi Island Village Beach Resort
Address: 49 Moo 8 | T. Aonang, A. Muang Krabi, Ko Phi Phi Don 81000, Thailand (Formerly Outrigger Phi Phi Island Resort)
Region: Thailand > Krabi Province > Ko Phi Phi Don
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Ko Phi Phi Don
#2 Luxury Hotel in Ko Phi Phi Don
#2 Spa Hotel in Ko Phi Phi Don
#2 Top resorts Hotel in Ko Phi Phi Don
#2 On the Beach Hotel in Ko Phi Phi Don
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Phi Phi Island Village Beach Resort 4*
Number of rooms: 156
Official Description (provided by the hotel):
A dream-like boutique resort situated on a private 800 metre stretch of pristine white sand beach lapped by the turqoise waters of the Andaman Sea. The resort is set on 70 acres of coconut palm plantations, in the privacy of Loh Ba Gao Bay on Phi Phi Island. Accommodation is comprised of 144 traditional Thai style bungalows and 12 exclusively private Hillside Pool Villas. ... more   less 
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Also Known As:
Phi Phi Island Village Beach Hotel Ko Phi Phi Don
Phi Phi Island Village Beach Resort And Spa
Phi Island Village Beach Hotel
Phi Island Village Beach Resort
Phi Phi Island Village Resort

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