We stayed here for 5 nights looking for a relaxing break on a beautiful beach after two nights partying by the main town (fun but very dirty and the main sewage outlet for the island). Relax was beautiful on approach & has great snorkelling off the beach (although tides do go down early, alike much of the island-so swimming is not always possible-but a beautiful beach none the less).
I was shocked by the managers unhelpful, rude and unwelcoming attitude on arrival. As friendly people, we are extremely easy to get on with, but the 'famous Thai smile' was seldom seen (with the exception of a lovely older waitress). The place is not cheap for what it is and I would have expected more. It felt as though their main priority was to get every penny they could from us, there was no charm and their customer service was dire. Hardly relaxing!!
I have travelled extensively & work in the travel industry; the place has bags of potential and with limited expectations does deliver in many ways. However, the owners would be wise to train their staff- most are young and sweet, but hardly spoke a word of English and just have no idea. Some seemed annoyed and bored and like it was a chore to do anything. Most looked miserable, there is no tipping culture due to the lack of basic training, therefore I imagine little incentive to impress or charm guests and limited worker satisfaction. A real shame as with a few tweaks this place could be magical. It seems that they are not interested in that and get enough bookings through their lonely planet review so why bother?!!!
We paid for one of the nicer rooms, which we could not fault if you don't mind no hot water ect..as we didn't. The trips snorkelling to near by islands were fun, although we did find the full day too much & didn't appreciate the last stop (on the most beautiful beach but we were all sunned out by then, hungry & tired).
Has potential- but overpriced & badly run.
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- Also Known As:
- Phi Phi Relax Beach Hotel Ko Phi Phi Don