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Ko Tao Resort - Paradise Zone
Ranked #35 of 50 Hotels in Koh Tao
Reviewed 11 January 2009

Me and my boyfriend stayed here over New year 2008, the hotel is lovely located at the top of a mountain, the staff are friendly the rooms are clean. The pool is amazing with a great view, although it rained the whole time we were here!! I do think for Koh Tao prices this is very expensive, you could probably rent a private villa somewhere else in Thailand for the same price. The only complaint I have about this hotel is the restaurant. We were here for 3 nights and did not have a nice meal here, you would think for this type of hotel the food would be nice. It always came out cold and was cooked badly. Even the Thai food wasn't very nice here. Other than that would recommend this hotel!

  • Stayed: December 2008, travelled as a couple
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1  Thank NJC2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 - 91 of 190 reviews

Reviewed 11 January 2009

My family and I (3 adults) stayed at the Ko Tao Paradise zone for 10 nights - the first 5 nights in a Deluxe Family room and the remainder in a Paradise Seaview room.
We were very happy with our stay - all the staff were lovely and very helpful. They were even so kind as to arrange some flowers for my mum's birthday.
The rooms were perfect, clean and very comfortable. The pool was definitely the highlight - it's gorgeous! The views over Chalok bay and Shark bay were stunning. And although we heard that the resort was full over Christmas, it never felt that way. There is enough space here for double the capacity - plenty of sunloungers (not all around the pool) and lots of tables in the restaurant; the best ones overlooking the bay. Although it was peak season, we often felt like we had the place to ourselves!
I read a few reviews before going, but I disagree about it's difficult location up a steep hill. There were regular shuttles from the main resort, and it wasn't such a bad walk if you felt like toning up the legs! I don't think the hill should dissuade anyone from coming here. The resort is so special and you can see how much work and care has gone into the place and tending all the beautiful plants and flowers around it.
One thing I don't remember reading before is about the massage service - my Mum enjoyed the best massages of her life with the lovely ladies in the massage hut. They charge 300 baht (€6) per hour like anywhere else on the island but they often ask you to stay for a 2 hour session no extra charge!
There was free internet access too, although it was sometimes quite slow.
The breakfast was good enough, but after a few days we noticed the lack of variety. But it was always fresh.
The restaurant was great - the menu was really broad with plenty of Thai and western dishes available and fresh fish you could pick out yourself. We didn't have one bad meal here. My only criticism is that their wine list was limited and they only seemed to have the most expensive wines available. Also the staff were sometimes a little too eager to clear the table - this was annoying but something some better training would surely improve.

  • Stayed: December 2008
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1  Thank loublue82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2008

Initially, my wife and I booked a room at the Ko Tao Resort that is located on the beach. While this resort appears nice in the pictures, the rooms are really small and quite old. We decided to check out the rooms at the Paradise Zone which is a new building located at the top of the hill. The rooms were amazing. They are much larger and everything is new. It was definately worth making the switch and paying the additional cost.

Guests have access to both resorts and there is a shuttle to take you from one resort to the other. It is just a short drive up a very steep hill. The pools at both resorts are very nice. The view from the pool at the Paradise Zone is incredible.

The service was excellent. The hotel was able to arrange for taxis and make us scuba diving reservations at a local company since the dive shop at the resort was closed for the month of November. In addition, we ate many of our meals at the resort and the food was superb. I was particallarly impressed with the Thai food and the prices were relatively cheap given the location.

  • Stayed: November 2008, travelled as a couple
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Thank UTLonghorn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2008

we arrived at koh tao without a place to stay. a taxi driver offered to take us to Sairee beach. the area is loaded with old guest houses, and one by one we disliked it. the taxi driver wanted to let us go to search a place by walking on the beach but i asked him to take us to koh tao resort on the south beach of the island. there we saw all of the guest houses, and they all left a taste of overpriced places until we asked the receptionist to take us up to PARADIZE ZONE.
this is a new hotel (2008), rated 3 stars - not justified to my taste - it should be 5, has an amazing view over the south bay, has a pool overlooking this view, all clean and new, friendly staff, and promotional prices.
this was an amazing experience for us, promising to return to this hotel someday. they give also free internet, and breakfast was very good, though not too diversed.
i recommend this place for honeymooners and loving cupples, very quiet up there but you would not want to steep down.
by the way - every half an hour there is a free taxy service to koh tao resort on the beach (same ownership) and twice a day free taxi to the pier.

  • Stayed: October 2008, travelled solo
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1  Thank giligo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2008

This is a brand new hotel that opened in the spring of 2008. It is located in the extreme south of Koh Tao on a hill-top lying between Baan Chalok and Shark Bay offering spectaular views of both. Access is by a VERY steep hill from the Koh Tao Resort (same ownership) and the beachside settlement of Baan Chalok.

By Koh Tao standards I am let to believe that Paradise Zone is probably the best acommodation on the island, however not having visited others it is difficult to confirm this.

With Koh Tao Resort at the bottom of the hill, the owners need to work hard to distinguish the separate identities of each facility as each attracts a different clientelle. At present this is blurred.

Communications during the booking process were efficient and the website is well-constructed. On arrival, we were collected from the pier at Mae Haad by one of the fleet of hotel 'taxis' - pick-up trucks with seating on the flatbed.

It is evident that the owners have spent a lot on getting this place built. However, like a previous review, we found that the quality was very superficial with blistering, cracking, fading and poor workmanship/materials throughout. Many of the fixtures and furnishings will need to be replaced within two years and it looks that an ongoing programme of remedial work will be required.

Our visit was during 'low' season and consequently we found the hotel virtually deserted. There were other guests but with more staff than guests, the place had an air of abandonment and staff were grossly under-employed, bored and unmotivated. Having said this, the bar/restaurant staff were friendly and always eager to us serve with drinks/food and engage in conversation.

Room: Our room was a deluxe with lots of space, a large bed and a smaller bed. There was an 'ensuite' shower/toilet and a beautiful, though small balcony. The sea views both from the room and the balcony were stunning. The room was ultra-clean and some effort had been made to welcome us with orchids (plastic) on the bed on arrival.

In-room facilities included a TV with cable chanels, tea/coffee facilities, hair-dryer and mini-bar. The room was also air-conditioned. It was an excessively noisy unit and the nightly choice was whether to cook or be deafened.
Overall, the room was one of the big plus points of our visit.

Reception: The girls in reception really need some training in dealing with customers. We had been expecting the warm welcome and level of service that Thailand has a reputation for. This department seemed amateur with the staff frequently sleeping, reading or knitting. Some foreign language skills would also help althought I accept that I'm the foreigner in their country.

On check-out morning they went into overdrive. I had prepaid my bill in full in advance but they insisted that I had only paid a part deposit. It was only when I provided my correspondence file with e-mails and receipt that the matter was sorted.
Never have I been hassled out of my hotel bedroom by four members of staff (2 porters and 2 cleaners) with such focused determination. This was a strange experience.

At no point during our stay did we see a manager or any member of senior staff.

Restaurant: breakfast seemed unappealing and the restuarant lacked any atmosphere or 'local colour'. Consequently we always ate evening meals at the many local restautants in Baan Chalok and Mae Haad.

Bar: They really know how to mix a good cocktail but was always empty of guests. Lack of 'comfortable' seating with backs in bar area.

Pool: A totally wonderful facility, pristine and with a spectacular outlook. If the hotel is more than 10% full , pool-side deck-chairs could be in short supply.

Internet: A disaster area if you expect or need a reliable connection. There is a computer room with two PCs but a notice on the door apologises for the poor connectivity and blames a local ISP. I paid several visits to the IT room but on not a single occasion was there a connection. However I did see others using the room and was assured by staff that there was a good chance of connection mid-late mornings.
There was NO wireless conncetion but I was able to get a weak signal from Jamakiri Resort some 500m away in the next bay.
Tip: best signal in in the SE corner of the restaurant or on the open passageway above the restaurant.

Laundry: A superb and cheap facility, well worth using. On first use the laundry was given to reception in the morning and was returend to our room that same evening - all for B50.
By way of packing we submitted a bag of laundry on the morning of our penultimate day. By check-out time it had still not been returned and the taxi driver collected the laundry (still wet and un-ironed) on our way to the ferry. We did find a nice pair of frilly knickers in our bag by way of a souvenir!

Transport and getting about: The location and hot climate mean that you need to be fit to attempt the hill. The hotel has a fleet of taxis which run up and down the hill on demand. The drivers were courteous, helpful and obliging. For B100 they will take you to Mae Haad where there are more shops and restaurants.
The interior of the hotel is split onto multiple levels with steps and uneven surfaces. There may have been a lift but we did not see one. The location is not ideal for the elderly, young families or those with mobility problems.
Taxi from Mae Haad to Paradise Zone is about B150 but the drivers complain about the hill and always ask for more. I guess that they feel guests at Paradise can pay more. Tip: get off at Koh Tao Resort and use the resort taxi up the hill.

Costs: The first time I checked the cost on-line there was a 40% reduction 'special offer' which seemed attractive. When I booked I was told that the special offer was now 20% reduction. Naturally I questioned this but was told that the 40% offer had ended. Two days after leaving Koh Tao I noted that the special offer was back to 40%.

Despite my critical comments, our stay was pleasant and we had no issues with the hotel or the staff.

If you can get a low season booking with 40% discount it represents good value for money.

Overall the hotel sets a high standard but is frustratingly short on some of the professional touches that could make it a really excellent experience.

  • Stayed: September 2008, travelled as a couple
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1  Thank ScotGold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2017 via mobile
Google Translation

Stayed: October 2017, travelled as a couple
Thank Julia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017
Google Translation

  • Stayed: August 2017, travelled as a couple
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Thank corryforrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ko Tao Resort - Paradise Zone

Address: 19/1 Moo 3 Chalok Baan Kao, Koh Tao 84280, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #35 of 50 Hotels in Koh Tao
Price Range: £35 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ko Tao Resort - Paradise Zone 3.5*
Number of rooms: 83
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Also Known As:
Paradise Zone Hotel Koh Tao
Paradise Zone Ko Tao

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