Have just returned from Thailand and spent 6 nights at Seashells Resort. We pre-booked via booking.com because we wanted a guaranteed beach front view room.
On our arrival which was about 11.30am we were told check in was 2.00 o/ck as guest had not checked out of our room yet, even though check out is 11.00am. So we were told to leave our bags amongst lots of others in reception and come back later. I found the staff to be rude and not really interested in what I was saying. As my husband was feeling unwell we went and sat in the shade by the beach view rooms to wait. Looking across to the beach view rooms we saw no movement of any guests leaving or any sign of any cleaners. After an hour of waiting and my husband still not feeling very well I went back to reception to explain and to see if our room was ready, at which time the receptionist said reluctenately ok your room is ready, I was pleased but slightly miffed as we had seen no movement at all while waiting for our room. On arrival to our room our key card didn't work, I went back to reception and got greeted with more attitude and rudeness. Eventually we got into our room which I'm sure was ready when we arrived at 11.30!!
Anyway the room was of a good size, clean, 2 single beds pushed together (even though we booked a double), a bit dark as not many internal lights, but generally ok. It had a fridge / mini bar, free tea & coffee with free water, but no wardrobe or draws to put any clothes. The bathroom however had a hanging area to put your clothes? The room safe was also located in the bathroom? Wifi was very frustrating, either not working or very slow. We had an upstairs room so we had a balcony, which was ok.
The pool below our room was lovely which overlooks the sea and had a few fixed sun beds, pool towels were available from reception.
Location is good about a 10 minute taxi ride from the ferry and a 5 minute walk into Sairee
town, where you can find numerous restaurants, shops etc.
Breakfast was offered in our room rate, though I wouldn't say it's the best, poor quality, not overly hot, limited tables, and a few stray cats & dogs walking around, which the staff just did nothing about.
Overall an ok hotel but the staff really need to improve their attitude and the way they speak to guests.
- Official Description (provided by the hotel):
- Seashell Resort Koh Tao is centrally located in the popular resort area, within easy walk to markets, shops,beach bar, restaurants and Sairee famous beach.The resort is styled around a garden landscaped and swimming pool, with PADI dive center and a spa area. An additional bar and modern restaurant is located on the beach serve Thai Food ,European Food and Seafood ... more less
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- Also Known As:
- Sea Shell Hotel Koh Phangan