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“Nerver again”

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Seashell Resort Koh Tao
Ranked #42 of 49 Hotels in Koh Tao
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nerver again”
Reviewed 20 August 2014

First time i write a review! I just had to , so i could warn people about this place . There was mold in the room and it stank so much that i got a headache after 5mins ! You have to pay for the towels and sunbeds! Avoid at any cost!!!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank maya g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 August 2014 via mobile

Very central to all the main activity in ko Tao... Room we stayed in just had a fan but I visited a friends room with air and would recommend paying that bit extra to get the air con. Nice pool, staff where ok. Lovely restaurant right opposite. Wifi in main lobby good, wifi in rooms not so good.

Stayed August 2014, travelled with friends
Helpful?
Thank Diarmuid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 August 2014 via mobile

We stayed here for 5 nights and loved it. We stayed in the superior garden view room. It's definitely worth while spending a little extra for the better room because ours was beautiful! We'd so much space!! Lovey bathroom!! Best shower in Thailand!!!! Excellent location, right by the beach and close to excellent bars and restaurants. We loved it here!!!

Stayed August 2014
Helpful?
1 Thank katy12Irl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
125 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed 6 August 2014

We have stayed at the Seashell Resort three times in the past 4 years.

Last year was disappointing but minimally bearable.

Our decision to stay at the Seashell this year was part based on hope it would be better than last and no little amount of laziness in my final decision to book again.

It took over 3 hours to check in - NOT because we had any problems with paperwork but because there was such a lot of angry - some VERY angry guests. New arrivals returned to Reception because their room was dirty, not as booked. Two were arguing about being overcharged another disagreeing with two loads of credit card charges on one bill.

Our booking was a total mess and in a huddle conference we decided to cancel and find another hotel.

Breaking into the scrum at Reception we informed them as they could not provide the rooms booked and documented we would cancel. NO REFUND was the only answer.

If that is the case my next stop will be at the Police Station with a charge of theft in hand.

15 minutes later we found ourselves checking into the rooms we had booked.

So who actually IS at fault?

The Reception staff only minimally. These are young (inexpensive) staff with little or no training. The natural reserves of Thai politeness and respect for guests was drained by a continual barrage of guest complaints from mostly reasonable transiting to angry people disappointed with a total absence of capable management.

The owner, a very likeable Thai-Chinese lady was in Bangkok, 600 kilometres North and in classic style had abdicated all HER responsibility to her guests.

Again using the cheapest labour, there are almost no Thai staff but plenty of untrained Burmese.

The Seashell Restaurant provides a good "Cafeteria" series of meals, service is not bad if one can disentangle staff. Too frequent repetitions of simple orders because the waiter didn't understand and didn't want to ask again.

Seashell Divers remains the only high quality part of the Hotel's former "Happy Past".

Location.
Seashell is literally Perfectly situated on the Beautiful Sairee Beach.

Shopping is metres from the Seashell, good fun and choice galore.

Koh Tao is studded with the most EXCELLENT Restaurants of all kinds, from just about every nation under the sun - a huge choice lie within strolling distance of the Seashell Resort.

Summary for Seashell.
Very carefully read Reviews before committing your very precious holiday.
No or abdicated management put the guest into 3rd place of importance.
Poorly trained staff.
Reasonable "Cafe" style Restaurant right on the Beach with First rate evening Barbecue.
GREAT Dive Centre, with International quality Dive Masters and facilities.
If you want to learn how to Scuba Dive, get certificated or Upgrade - Seashell Divers will take great care of you.

If you are going to dive let Seashell Divers get you some FREE nights!

Don't write off Seashell - but check first.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank stoffel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Koh Tao hotels

Bangkok, Thailand
Level Contributor
120 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 5 August 2014

I am a very frequent visitor to Koh Tao and I have stayed in all types of accommodations of all price ranges. I thought that Seashell was not too bad. Location is great, rooms were comfortable, spacious and the place seems very secure (safety box available). A/C unit broke at one point but it was fixed in a relatively timely manner. Room temperature was good, no mosquito problem, shower temperature was a little cold but when putting everything into perspective, for it's location and value on main beach Sairee, this place is a very convenient place to stay. I paid about 800 baht per night (per head), stayed with two friends for 2 nights. This is a good price for high season, we actually chose this place due to other places being fully booked.

Front desk service lady was absolutely terrible though. Impolite and sarcastic. We also had an early checkout (6am) in the morning and the front desk was closed, so I and a bunch of other (impatient) guests had to cross the front desk to get our deposits. If I was able to enter and get my deposit, it means front desk has very poor security in holding people's deposits/valuables.

For guests who have an early boat the next day, make sure you sort everything out with the front desk because they won't be around early the next morning.

Still giving this place 4 stars because of everything else, and I would definitely stay here again.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rudy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queenstown, New Zealand
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 July 2014

We stayed in the Coconut Village area of the hotel, which disappointingly was across the main road and through some scrubland. The hotel itself seems very disjointed, and it was a nightmare checking into our room. The pool area was lovely, although the pool walls need a good scrub, and it can be a bit annoying having the pool taken up with divers. The breakfast wasn't bad, although be prepared to fight tooth and nail for pancakes with backpackers who don't understand he concept of sharing! The location of the hotel is good, with the bars and restaurants within easy walk, but far enough away that the noise isn't too bad.

Room Tip: Don't stay in Coconut village
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Harriettederbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brno, Czech Republic
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2014

I liked the location and I think that the location is amazing. It is close to the beach and to the main shopping area and restaurants, but still far enough to suffer from too much noise from the bars.
I did not like the quality of the water in the pool and they could do better to keep the water clear and not cloudy. I also did not like the approach of their staff (of course there were exceptions), and in particular, I had really bad experience at the end when I was asked to pay ridiculously high sum of money for allegedly damaged towels. Me and my girlfriend are always thinking a bit eco, so we wanted to save the environment by reusing the towels as also encouraged by the hotel. But during the check out, we were accused of damaging the towels and asked to pay them at a price exceeding the market price 2-3 times. There was no discussion, no possibility to talk to the manager, no possibility to make a complaint and later on even no response to my emails. So, to summarize if you have no problem here, it can be a nice resort, if you do have a problem, it will ruin your holiday

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dalibor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Seashell Resort Koh Tao

Property: Seashell Resort Koh Tao
Address: 9/1 Sairee Beach, Koh Tao 84360, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#17 Top resorts Hotel in Koh Tao
#20 On the Beach Hotel in Koh Tao
Price Range (Based on Average Rates): £
Hotel Class:3 star — Seashell Resort Koh Tao 3*
Number of rooms: 82
Official Description (provided by the hotel):
Seashell Resort Koh Tao is centrally located in the popular resort area, within easy walk to markets, shops,beach bar, restaurants and Sairee famous beach.The resort is styled around a garden landscaped and swimming pool, with PADI dive center and a spa area. An additional bar and modern restaurant is located on the beach serve Thai Food ,European Food and Seafood ... more   less 
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Also Known As:
Sea Shell Hotel Koh Phangan

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