We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Excellent room, bad service...” 3 of 5 bubbles
Review of Seashell Resort Koh Tao

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Seashell Resort Koh Tao
Ranked #42 of 49 Hotels in Koh Tao
Barcelona, Spain
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent room, bad service...”
3 of 5 bubbles Reviewed 26 August 2014

We booked a beach front ocean view room. Actually it was not "ocean view" but I'd say "pool view and a little bit of ocean view" They told us by email that they'd put a mosquito net cause my girlfriend is allegic to mosquito bites but they did not and they did not provide any explanation... breackfast was quite good and location is suitable.

Some of the staff were a littel bit rude and they did not know too much English.

Anyway the room was amazing (overpriced in compasison with Thai standards) We'll not come back there. I think they'd need to renew or train the staff to become a good resort.

Room Tip: not sure if it's worthy paying more for an ocean view room cause except the 2 or 3 the rest are...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
Thank Vic2013501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

477 reviews from our community

Traveller rating
    66
    116
    121
    94
    80
See reviews for
63
165
35
Business
0
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 20 August 2014

First time i write a review! I just had to , so i could warn people about this place . There was mold in the room and it stank so much that i got a headache after 5mins ! You have to pay for the towels and sunbeds! Avoid at any cost!!!

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank maya g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Koh Tao hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 August 2014 via mobile

Very central to all the main activity in ko Tao... Room we stayed in just had a fan but I visited a friends room with air and would recommend paying that bit extra to get the air con. Nice pool, staff where ok. Lovely restaurant right opposite. Wifi in main lobby good, wifi in rooms not so good.

Stayed August 2014, travelled with friends
Helpful?
Thank Diarmuid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ireland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 August 2014 via mobile

We stayed here for 5 nights and loved it. We stayed in the superior garden view room. It's definitely worth while spending a little extra for the better room because ours was beautiful! We'd so much space!! Lovey bathroom!! Best shower in Thailand!!!! Excellent location, right by the beach and close to excellent bars and restaurants. We loved it here!!!

Stayed August 2014
Helpful?
1 Thank katy12Irl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level Contributor
125 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 bubbles Reviewed 6 August 2014

We have stayed at the Seashell Resort three times in the past 4 years.

Last year was disappointing but minimally bearable.

Our decision to stay at the Seashell this year was part based on hope it would be better than last and no little amount of laziness in my final decision to book again.

It took over 3 hours to check in - NOT because we had any problems with paperwork but because there was such a lot of angry - some VERY angry guests. New arrivals returned to Reception because their room was dirty, not as booked. Two were arguing about being overcharged another disagreeing with two loads of credit card charges on one bill.

Our booking was a total mess and in a huddle conference we decided to cancel and find another hotel.

Breaking into the scrum at Reception we informed them as they could not provide the rooms booked and documented we would cancel. NO REFUND was the only answer.

If that is the case my next stop will be at the Police Station with a charge of theft in hand.

15 minutes later we found ourselves checking into the rooms we had booked.

So who actually IS at fault?

The Reception staff only minimally. These are young (inexpensive) staff with little or no training. The natural reserves of Thai politeness and respect for guests was drained by a continual barrage of guest complaints from mostly reasonable transiting to angry people disappointed with a total absence of capable management.

The owner, a very likeable Thai-Chinese lady was in Bangkok, 600 kilometres North and in classic style had abdicated all HER responsibility to her guests.

Again using the cheapest labour, there are almost no Thai staff but plenty of untrained Burmese.

The Seashell Restaurant provides a good "Cafeteria" series of meals, service is not bad if one can disentangle staff. Too frequent repetitions of simple orders because the waiter didn't understand and didn't want to ask again.

Seashell Divers remains the only high quality part of the Hotel's former "Happy Past".

Location.
Seashell is literally Perfectly situated on the Beautiful Sairee Beach.

Shopping is metres from the Seashell, good fun and choice galore.

Koh Tao is studded with the most EXCELLENT Restaurants of all kinds, from just about every nation under the sun - a huge choice lie within strolling distance of the Seashell Resort.

Summary for Seashell.
Very carefully read Reviews before committing your very precious holiday.
No or abdicated management put the guest into 3rd place of importance.
Poorly trained staff.
Reasonable "Cafe" style Restaurant right on the Beach with First rate evening Barbecue.
GREAT Dive Centre, with International quality Dive Masters and facilities.
If you want to learn how to Scuba Dive, get certificated or Upgrade - Seashell Divers will take great care of you.

If you are going to dive let Seashell Divers get you some FREE nights!

Don't write off Seashell - but check first.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank stoffel45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

I am a very frequent visitor to Koh Tao and I have stayed in all types of accommodations of all price ranges. I thought that Seashell was not too bad. Location is great, rooms were comfortable, spacious and the place seems very secure (safety box available). A/C unit broke at one point but it was fixed in a relatively timely manner. Room temperature was good, no mosquito problem, shower temperature was a little cold but when putting everything into perspective, for it's location and value on main beach Sairee, this place is a very convenient place to stay. I paid about 800 baht per night (per head), stayed with two friends for 2 nights. This is a good price for high season, we actually chose this place due to other places being fully booked.

Front desk service lady was absolutely terrible though. Impolite and sarcastic. We also had an early checkout (6am) in the morning and the front desk was closed, so I and a bunch of other (impatient) guests had to cross the front desk to get our deposits. If I was able to enter and get my deposit, it means front desk has very poor security in holding people's deposits/valuables.

For guests who have an early boat the next day, make sure you sort everything out with the front desk because they won't be around early the next morning.

Still giving this place 4 stars because of everything else, and I would definitely stay here again.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rudy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queenstown, New Zealand
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 31 July 2014

We stayed in the Coconut Village area of the hotel, which disappointingly was across the main road and through some scrubland. The hotel itself seems very disjointed, and it was a nightmare checking into our room. The pool area was lovely, although the pool walls need a good scrub, and it can be a bit annoying having the pool taken up with divers. The breakfast wasn't bad, although be prepared to fight tooth and nail for pancakes with backpackers who don't understand he concept of sharing! The location of the hotel is good, with the bars and restaurants within easy walk, but far enough away that the noise isn't too bad.

Room Tip: Don't stay in Coconut village
See more room tips
  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank Harriettederbyshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Koh Tao hotels
0.1 mi away
Silver Sands Beach
Silver Sands Beach
#27 of 49 in Koh Tao
3.5 of 5 bubbles 168 reviews
0.1 mi away
Thalassa Hotel
Thalassa Hotel
#7 of 49 in Koh Tao
4.5 of 5 bubbles 459 reviews
0.1 mi away
Koh Tao Coral Grand Resort
Show Prices
Show Prices
Show Prices
0.2 mi away
Koh Tao Simple Life Resort
0.2 mi away
Anankhira Villas
Anankhira Villas
#15 of 49 in Koh Tao
4.5 of 5 bubbles 207 reviews
0.6 mi away
Koh Tao Montra Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Seashell Resort Koh Tao? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seashell Resort Koh Tao

Property: Seashell Resort Koh Tao
Address: 9/1 Sairee Beach, Koh Tao 84360, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#17 Top resorts Hotel in Koh Tao
#20 On the Beach Hotel in Koh Tao
Price Range (Based on Average Rates): £
Hotel Class:3 star — Seashell Resort Koh Tao 3*
Number of rooms: 82
Official Description (provided by the hotel):
Seashell Resort Koh Tao is centrally located in the popular resort area, within easy walk to markets, shops,beach bar, restaurants and Sairee famous beach.The resort is styled around a garden landscaped and swimming pool, with PADI dive center and a spa area. An additional bar and modern restaurant is located on the beach serve Thai Food ,European Food and Seafood ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travel Republic (UK), Odigeo and Hotels.com so you can book your Seashell Resort Koh Tao reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sea Shell Hotel Koh Phangan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing