Booked for a triple room and was provided with a double without an explanation - the beds were hard and not that comfortable and the toilet did not flush properly.
While trying to use the restaurant coupons the next morning, we handed over the coupon for the wrong day by mistake - rather than ask for the correct coupon, the owners of the restaurant became abusive and started yelling.
We complained to the reception, who talked with the restaurant owner in Thai and then proceeded to blame us for the whole incident. Given the fact that no resolution was forthcoming, we decided to book out and requested a refund for the last two days we had. They provided a refund for one day and requested we leave as soon as possible.
Overall, rude and abusive staff that had no interest in resolving our complaint. Problems with the room and resort from the start.
- Official Description (provided by the hotel):
- Seashell Resort Koh Tao is centrally located in the popular resort area, within easy walk to markets, shops,beach bar, restaurants and Sairee famous beach.The resort is styled around a garden landscaped and swimming pool, with PADI dive center and a spa area. An additional bar and modern restaurant is located on the beach serve Thai Food ,European Food and Seafood ... more less
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- Also Known As:
- Sea Shell Hotel Koh Phangan