I am baffled by this place. The location is amazing, beautiful sea front cabin, we went for castaway as it is right on the beach ( there is a lot of construction going on so be warned especially near the hideaway villas) first impressions were great, the villa is well positioned and clean.But The service is poor even by western standards. The restaurant is expensive and I have my doubts about how qualified the chef is ( I'm in the restaurant business). The beach bar is nice and the food ok but it is overrun with flies( I notice an electronic fly zapper in reception for the staff but none at the bar for the customers) I don't blame the staff for the lack of customer service I blame the management, we were never made to feel that we were valued customers or that any more than the minimum was being done( breakfast is a prime example of this as it is basic to say the least) The management need to get a grip on this place before it becomes paradise lost. They should visit other resorts to see how it should be done. Very poor indeed.
- Official Description (provided by the hotel):
- HaadtienBeach Resort is a boutique destination set in a stunning backdrop of beachfront panoramas, featuring its own 380 metre secluded beach situated at the southern tip of Koh Tao. The property contains 70 private villas thoughtfully spaced amongst over 45 acres of land, which features a stunning natural bay, perfect for swimming and snorkeling. ... more less
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- Also Known As:
- The Haad Tien Beach Hotel Koh Tao