My Husband and I just stayed here for 3 nights for our honeymoon and were extremey dissapointed. The resort is very beautiful and but the service was terrible.
Check in was a complete shambles with 16 people checking in at a small hut and staff running around not knowing what stage anyone is at. Got to our room and a bath towel had a huge hole in it.
The beach bar ran out of glasses and left guest waiting for up to 25 mins for a drink during happy hour while they went around collecting them to wash up. No explanation. The bar wasn't actually very busy.
The restaurant staff had no idea what they were serving and kept going back and forth to the kitchen. We ordered a bottle of wine from the specials list and they came back to tell us they didn't have any of the wines on that list. So we asked which wines they did have from the menu and were told. 'Better you pick one and then I will see if we have it'. 20 mins later they are on the phone and had taken 5 bottles of wine out comparing them to the menu and we still haven't recieved the water we had ordered.
We asked to speak to the manager only to be told that there was no manager on duty untill 8:30 the following morning. They handed us the phone and said the assistant manager would talk to us. We were finally seen by the manager as we were leaving 3 days later with excuses and not taking any accountability. Not what we expected from a 4 star resort.
- Official Description (provided by the hotel):
- HaadtienBeach Resort is a boutique destination set in a stunning backdrop of beachfront panoramas, featuring its own 380 metre secluded beach situated at the southern tip of Koh Tao. The property contains 70 private villas thoughtfully spaced amongst over 45 acres of land, which features a stunning natural bay, perfect for swimming and snorkeling. ... more less
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- Also Known As:
- The Haad Tien Beach Hotel Koh Tao