As we gave feedback at check-out, I will try not to be too harsh but I did just read the previous review which is consistent with our stay as well. There are a few things to mention.
-The hotel acknowledges that service is not to scratch, and for this as there is no service charge included in your stay, however this is a bit disappointing when you are paying enough for a 4+ star resort on Samui.
-There are communication issues with the resort and Jan. I emailed to say we were arriving on a different ferry and got a reply from Jan acknowledging this. When we arrived on the island the hotel rep said he’d been waiting at the wrong ferry and the staff member checking us in didn’t believe me when I said I’d emailed our change through.
-Although the resort runs along the entire length of beach, the beach is public, there is no where really secure to leave your belongings while you snorkel as the beach has a lot of visitors from the neighbouring resorts that have no beach access.
-We had some food (open, but sealed) in our luggage, and when we came back to our room after a swim, all of our belongings and the entire TV unit was swarming with ants. It was very distressing process removing all the ants from our belongings. We had the room sprayed while we were at dinner, but even so we still had ants the following day even though we’d made sure there was no food around. We hadn’t needed to worry at previous hotels so a notice or warning in the room would have avoided this. We also had a large spider on the ceiling, so some insect spray in the room would have been welcome.
-There are no bright lights in the bathroom, only one very high up, so it was very dim at night
-The water is quite shallow for the first few metres out and full of coral, so if you are snorkelling it is a bit tricky to get out and a fair swim before you see fish. We saw some people take a kayak with gear which seemed like a good idea if you can tie it to one of the rope sections while you snorkel.
-The shuttle to larger towns is cheap and 3 times a day, however the resort only has one vehicle, so be ready 10 min before departure to guarantee yourself a spot as they just squash everyone on any way possible and I’m not sure what would happen if they really couldn’t fit everyone on the one transfer. Sairee Beach is lovely at night and has plenty of dining options.
-We did the whole day snorkel tour of the island, recommended by the reception staff, which was very good value.
I would not stay here again, the beach is beautiful, but the location makes it too isolated for the range of activities and food on ground. Food from the restaurant is definitely not the best in Thailand, and most certainly not cheap, and given ants in the room you can’t even buy your own snacks in town to eat.
Special mention to one of the staff, Moo, who was excellent in all aspects.
- Official Description (provided by the hotel):
- HaadtienBeach Resort is a boutique destination set in a stunning backdrop of beachfront panoramas, featuring its own 380 metre secluded beach situated at the southern tip of Koh Tao. The property contains 70 private villas thoughtfully spaced amongst over 45 acres of land, which features a stunning natural bay, perfect for swimming and snorkeling. ... more less
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- Also Known As:
- The Haad Tien Beach Hotel Koh Tao