We stayed six nights at the HT, when we arrived at the end of the afternoon after a very stressing trip to KT, we were surprised by the lack of service at the reception, especially on how they insisted for full payment of the stay while they had already reveived a 3 nights payment as guarantee, in addition to which we had asked to pay in bath with our credit card and it ended up that they charged us in Euro (applying the rate change they wanted).
We arrived to the bungalow (castaway beach villa) these were nice as in the website, but I noticed that there were some people sitting on the beach close to our sunbeds .
The evening we had dinner at the restaurant I had fish cake horribly spicy ( I like spicy food but these weren't normal and during the night I have been sick,) my husband and my friends food was ok but nothing special. There was a terrible lack of service in the restaurant (as well as in the hotel we discovered later), this is not what you expect for an hotel with such rate.
We had breakfast the day after, really nothing special again if I was in a 2 stars hotel I would say "you got what you pay" but this was not the case.
The nightmare starts at 10 a.m. with hundred of people arriving from everywhere on the beach, we were expecting a private beach as advertised on their website but it was worse than a public beach, kids screaming, people shouting, a group of young people with guitar singing, a lady change her bathsuit on the beach ending up naked at 1 m from us.
We had people all around us and the second times I had to fight with some young lady that was sitting on my sunbed I rushed to the reception asking for explanations, they told me that "yes the beach is private we can stop people at the entrance but we cannot stop people coming by boat", after I had a discussion with the manager this time I told me that "the beach is public this is the law I cannot do nothing", I was very upset I asked for at least some indications saying that the part with sunbeds was private, he eventually agreed an put a rope that people were happily crossing when they needed (for e.g. to join the path that leads to the bar and that was passing on the back of the bungalows) , another issue was the privacy with all these people on the beach it was impossible for us to have any privacy in our bungalow which has a big window facing the beach furthermore with all these people around we did not feel safe of leaving anything not locked (including our snorkeling gear, bathsuits that we put normally on the terrace for them to dry).
Another issue was the snorkeling: we loved to snorkel and I agreed that in the bay the snorkeling is very good but with all the longtail boats going back and forth to the beach we did not feel safe, plenty of time while snorkeling we heard boat motors coming and had to take out of the water our heads to check that we were find.
Thanks God around 5pm people started to go back to their hotels.
During the evening we discovered that at the entrance there was an indication: "this is a private beach, but you are welcome there is an entrance fee of 100 Bth and you cannot bring food or drink with you"
Basicaly they lied to us, there were making money also with the day trippers.
I argued with the manager and asked for a reimbursment but obtained nothing he indicated me that I had to check out if I wanted some money back, this was impossible to do as it was peak season!
This holiday were supposed to be relaxing on a quiet beach, in stead we ended up in a nightmare.
We took all our meal in another hotel of the bay, where the food and service where at the level of the price and where it was quiet.
This is really a pity, because the beach is beautiful, but with this kind of management it is hell, in addition to which they are going to destroy the delicate coral in the bay.
- Official Description (provided by the hotel):
- HaadtienBeach Resort is a boutique destination set in a stunning backdrop of beachfront panoramas, featuring its own 380 metre secluded beach situated at the southern tip of Koh Tao. The property contains 70 private villas thoughtfully spaced amongst over 45 acres of land, which features a stunning natural bay, perfect for swimming and snorkeling. ... more less
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- Also Known As:
- The Haad Tien Beach Hotel Koh Tao