We booked an open water diving course and 4 nights accommodation with the simple life. Firstly may I say the dive company and the hotel are actually both separate and I would highly recommend doing a PADI course with them. The hotel however was a completely different story!
We were lied to on arrival and told the aircon in our room wasn't working and we were being moved to another hotel. We reluctantly agreed and were very unhappy with the alliterative hotel. When we met up with friends who were also staying at the simple life we discovered that they had also been told the same thing re the aircon but refused to move and were given there rooms. Their rooms were really lovely and we were so disappointed not to be staying where we had booked, especially considering we were diving with them too. When we went to complain and basically beg for our room we were met with contempt and an argument that was basically going round in circles. We were told to come back the next morning and we would get a room. The hassle of this was incredible as we were up early to begin our course the next day and just wanted to get settled! Following this incident the reception staff would barely look at or speak to my friend and I. I found the whole thing very frustrating and completely unprofessional as it was clear that they had overbooked the hotel and were trying to get rid of people. Also the standard rooms are of a completely different standard to the superior and we had a mosquito problem and a gigantic spider problem due to the huge gap under the door!! On the plus side the hotel is very well located, the breakfast is very good and the bar and pool area is lovely! Just don't fall for the lies at reception.
- Official Description (provided by the hotel):
- Luxury resort offering quality air conditioned accommodation on Koh Tao's popular Sairee Beach. Peaceful and private resort, with premier location with everything you need in close walking distance (beach, bars and restaurants, shops, ATMs, etc). ... more less
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- Also Known As:
- Koh Tao Simple Life Hotel Koh Tao