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“Ok for a few nights” 3 of 5 bubbles
Review of Family Tanote Bay Resort

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Family Tanote Bay Resort
Ranked #51 of 73 Koh Tao B&B and Inns
Zurich, Switzerland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Ok for a few nights”
3 of 5 bubbles Reviewed 26 January 2014

We stayed at Family Tanote Bay Resort for 2 nights. You can only reach the hotel by pick up taxi as the bay is on the eastern coast of Ko Tao. Also, you have no chance to climb the steep streets to the hotel unless you want to do a 2 hour hike.
The location is beautiful, but this does not mean that the hotel does not have to pay attention to their rooms and service level. The room has been a bit shabby, the mirrors were "blind", furniture was very old and A/C is way too expensive, considering that you stay in a fan room but only get the control device for the A/C. The view from the room was stunning, you could oversee the whole bay, and the beach is very nice, too.
Breakfast was below average - you'd be served much better with Thai breakfast than with the western choice. Other food was ok, but as said, the service is so low (no smile, not a single word of thanks, bored personnel) that we decided to go to other restaurants in the bay for the rest of our stay.
OK for a few nights, but don't go there for longer...

  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Your M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 reviews from our community

Traveller rating
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    32
    28
    31
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
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English first
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

Excellent location for chilling out away from the crowds. Although the roads to get there involve a massive steep hill , quite a testing walk/scooter ride back to town. Take a look around the bungalows before you sign up so you can choose the best one! Some have incredible views over the bay. The food at the hotel restaurant is decent. Although pop next door to Mango bay hotel for all you can eat western breakfast (the only western meal I miss!) Being a small bay options for dining a bit limited.
The staff were helpful, and local dive school nice and laid back.

  • Stayed January 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cleverbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlisle, Pennsylvania
1 review
4 of 5 bubbles Reviewed 20 January 2014

I read some negative reviews about the service, but it seems like they got it straightened out. People were helpful and friendly and no problems. If you are looking for the white glove treatment go somewhere else, but for the price it was great. Tanote Bay is a fantastic location if you want peace and quiet and a super snorkel or dive spot.... Literally right in front of the bungalows I saw amazing fish and corals. We'll go back!

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FarmerMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Koh Tao, Thailand
1 review
4 of 5 bubbles Reviewed 14 January 2014 via mobile

Dear travellers,
Having immediately fled from koh tao's chalok bay right after my arrival I settled down in the tanote bay. I cannot fully agree with the other reviewers who complained about tanote family. My little bungalow up the hill is extremely beautiful (nice wood work and new moskito nets in the windows etc.) And has a superb view. I think it is very much worth the money.

Stayed January 2014, travelled solo
Helpful?
Thank lukaszz1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chippenham, England
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 11 January 2014 via mobile

I've been to Thailand from north to south and various islands on 6 different trips, and in about 100 different hotels, and never have I stayed in a place as bad as this one. I'm happy with basic accommodation, but there are limits, and this place crossed the line. Bed was ridden with ants, the toilet still had the last residents urine in there, the sink was crawling with bugs, the shower was so weak that it was near enough impossible to clean in, there were holes in the mesh to stop insects getting into the room, I could go on for ever. And they didn't even make up for all that with good, friendly service. Very rude staff which seemed to mock us, talking about us and laughing quite blatantly. We had to pay for a minimum of 2 nights but by the second day after a very uncomfortable night's sleep on the disgusting bed we were happy to lose the second nights money and find somewhere else. I would not recommend anybody to stay here.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Kalvbadboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Koh Tao hotels

Chippenham, England
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 January 2014 via mobile

My partner and I came to koh tao for the ending to our holiday in Thailand. We have stayed in basic places before and never minded..but this was terrible and expensive. The customer service is the worst I've seen. Rude and very lazy. They said we could only book two nights minimum. The room was dirty, infested with ants. The bathroom had no toilet paper and the shower just dribbled. The bed was that bad I even considered sleeping on the hammock outside. The restaurant was ran by teenagers who were rude and didn't know how to smile. They led around on the benches playing on there phones and looked at you in disgust when you ordered some food. We paid for two nights but got straight up in the morning at 7am and walked across the beach and rocks to find another place to stay. Booked in at Diamond hotel and lost our money at Tanote family bay resort.

  • Stayed January 2014
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Emilyweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 3 January 2014

Moved to Tanote family bay for few days, at the begining i thought it's the perfect place: beautiful simple bungalows on the bay, great beach and quite atmoshpere. What i wasn't expecting was the worst service you can dream of. And it's just the waiter that doesn't give a care if you need something or even just smile and say good morning or something, but it's everyone there. I had it when the owner himself shouted on my wife when she asked him why they don't change towels every day.
Even their restaurant which for some reason is rated high in Tripadvisor is hurrible. Simple and very basic meals. If you still stayed there for some reason don't eat there. It's even worthwhile to drive a minute or two to the hill top restaurants for a real tasty breakfast.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Halata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Family Tanote Bay Resort

Property: Family Tanote Bay Resort
Address: 40/1 Moo 3, Tanote Bay, Koh Tao 84360, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Beach Restaurant Spa
Hotel Style:
Ranked #51 of 73 B&Bs / Inns in Koh Tao
Price Range (Based on Average Rates): £
Hotel Class:3 star — Family Tanote Bay Resort 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Family Tanote Bay Hotel Koh Tao

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