My partner and I stayed here as a break from our hotel in cha am. We booked it on booking.com and we went all out paying £140 for an ocean view room. When booking it said we had a spa bath, bath robes and a free mini bar.. Yes all sounds exiting ..until we got there. The hotel is in much need of renovation we were taken up to our room and first impression was yeh it looks great, until looking closely we had stains on our covers, sand all over the tables, the spa bath was all cracked and had stains in it and to top it of it didn't work, no hot water, a huge tree in our view, the staff were rude, two bottles of water was our free mini bar, no robes, it's slacking paint, the beach wasn't the best, the pool chairs were uncomfortable, the restaurant I never bothered trying and builders next to the hotel made it noisy. We went to complain but all they could do was clean it, I'd stupidly paid before asking to see the room ,very annoyed. I wouldn't mind staying here but to pay the price I did for what we didn't get is disgusting and false advertisement. My partner also broke a cup by accident and when checking out they tried to charge me for it when I definitely wasn't paying for and the manager refused to come out and see me herself. I never complain and this is the first time I've ever done this so please take my advise if you want to stay here please do but make sure you don't get ripped of like I did.
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- Also Known As:
- Koh Tao Regal Hotel Koh Tao