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All reviews wi fi rooms are nice min walk pools pier sairee fan
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Reviewed 27 August 2017 via mobile

Located on the beach, easy access to the main pier. Walking distance to night life in Sairee beach. Hotel staff super friendly and helpful. Recommend for all traveler. Nice sunset view and easy to find food around.

Date of stay: August 2017
Trip type: Travelled as a couple
1  Thank PGchanisa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 August 2017 via mobile

This hotel lacks management. There needs a lot of maintenance work to be done. Too many groups with divers of surrounding dive companies are very dominant in swimming pool. Staff (young of age only)seen to be hanging around a lot without any work to do ,dont seem motivated. Gym needs work ie. tabletennistable is broke ,gym feels kinda dirty and is without airco.

This all is a real pity because with a month hard work this hotel could be top notch again.
Logistics is excellent. At beachside and 5 minute walk from boat.

Date of stay: August 2017
Trip type: Travelled with family
Thank Rene H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 August 2017

Family of 4 stayed for 6 nights. The Family room was nice, lots of Space and clean. Nice balcony and clean bathrooms.
However, even though the hotel is under Construction a daily "cleaning tour" picking up garbage etc. would be recommended.
Poor quality of sun beds and not enough of them to meet the number of guests using the pool.
Nice and clean pools and directly acces to the Beach was great.
Staff: Friendly and helpful staff at the reception. But there were other employees lying on benches and in the corner of the reception area during the day and evening; we got the impression of lazyness. At my opinion they should not be resting in the reception area in front of guests.
Cleaning: During our stay of 1 week the stair case from the reception and up to the first floor wasn't being cleaned one single time. It was dusty and dirty; even cigarette trash was seen on the floor/stairs one morning.
Price: Cheaper prices or better standard; for the Regal Direction to choose.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank birgitte_dybdahl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 24 July 2017 via mobile

Worst quality hotel. Run down. Very noisy. Terrible breakfast. Not a great location- too isolated at night and felt unsafe.

**Lack of security- In order to get your room cleaned and made up you must leave your room key in a tray on the reception counter. Anybody can take any key in the tray and no questions asked.

**Very noisy- One night we were woken at 6am by children playing in the pool. We looked to call reception but the room didn't even have a hotel room phone to contact reception. I called reception from my personal phone to inform them of the noise. They told us that yes the pool is closed and doesn't open until 8am but they didn't do anything about the children in the pool.

Overall, a terrible hotel. Don't allow it to ruin your stay in beautiful Koh Tao.

Date of stay: July 2017
Thank Eileen K
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 16 July 2017

Stayed here for 3 nights as a couple - mid July 2017

A generally nice hotel undergoing modernisation throughout - let down by some BIG failings.

Positives:

1.) Location really is right next to the beach
2.) Very close to Mae Head pier which is the main ferry to/from Samui - (tip) Don't bother getting the taxi pick up/drop off when you get the ferry its literally a 2-3 minute walk down the beach
3.) Close proximity to the pier also means close to the main tourist information where you can buy tours etc. Moped rental for the Island is a must if you want to explore and Oli's bikes is just a short stroll up the hill from the pier (fantastic and very reputable - check Tripadvisor!) Also close to the major dive operators.
4.) Bathroom very nice and modern, probably one of the nicest during our extensive trip throughout the Thai mainland and Islands.
5.) The reception staff are kind and helpful, despite a severe lack of English (but then, it's their country so can't fault that).
6.) 2x bottles of free water in the fridge every day left by cleaning staff - a nice touch.

Negatives: Ok here we go...

1.) The first night we arrived close to 8pm due to ferry timings etc. Once we'd showered and dropped items in our room we went to the restaurant of the regal resort (can't speak for the beach club which is just next door - same company apparently). Anyway the reception staff informed us the restaurant was open until 10pm... we arrived at 9pm and promptly ordered some simple food - pizza. There was a group of around 12 Irish lads also in the restaurant with a few plates scattered on the table. We assumed they had finished (oh how wrong we were). Time rolled on and it becomes clear the kitchen staff are simply unable to cope with preparing anymore than one meal at a time. 10pm comes - still no food! At this point we are told by the same waiter in very very broken English that the kitchen in fact does not have anymore pizza :/. Simultaneously the Irish group stated that they had in fact been there also waiting for the majority of their food since 8pm and that they were leaving and cancelling their remaining food orders as they couldn't be bothered waiting anymore. As fortune would have it they had ordered a pizza and a calzone which we told the staff we would eat instead, as by this point we were starving! Whilst the waiter was apologetic it was simply a waste of our time - he spoke enough English to explain there was no pizza so could easily have told us the issues with other customers waiting for food and we would have gone elsewhere initially! Long story short - food arrived at 10.30pm which we ate and paid for despite it being someone else's order and different to what we wanted (lucky dip dining to add to the fun of this shambolic restaurant). Paid for IN FULL with no discount offered - not so much as a free drink of water, nope you can pay for that please whilst you wait an hour and a half for food you didn't even order in the first place!!!

2.) Room service and security is a joke. Honestly if you have anything of remote value please please leave it with the reception staff in their secure drop box service that they offer. Key cards for room are left on the reception desk when you go out for the day and you can look through these and pick whichever one you want without being challenged. This would be a thieves paradise and now that I think of it, I'm sure a lone female would love to go back to her room late at night and find a potential rapist who has been kind enough to collect her keys and let himself into her room awaiting her arrival.
On our second day we returned to the room to find the cleaning staff had left the door to the room open...oh and they had also unlocked the sliding balcony door, perhaps they don't want any opportunist thieves damaging their door locks?

3.) General cleanliness of the room is substandard but by no means terrible. Ledges in the bathroom windows full of flies, dirt behind bins not cleaned prior to our arrival etc. No biggie here but could be improved on.

4.) Swimming pool was having improvement work done and was frequented by dive students. Wasn't an issue for us as we were out exploring and never used the pool - but this would certainly be a problem if we had wanted to use the pool.

Summary: The Hotel is, generally speaking, nice. However, it has the feel of a place that needs 5 years or so to bring it up to standard. In hindsight, there are other places on the Island that for a little more money appear (at least on the face of it) better run and with better facilities.
If we were to stay again and wanted to be closer to nightlife we'd pick somewhere nearer Sairee beach. If not, we'd pick another resort as everywhere on Tao is only a very short taxi ride from the main pier anyway and seem to offer complimentary pick up/drop off for the ferries.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank richuk2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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