Overall Captain Nemo was just fantastic, the place was safe, uber clean, quiet (considering it was over New Year's), and very comfortable (slept just great). Before we arrived in Koh Tao, Phillip was very communicative about our reservation, and even before we booked, he always very prompt in his email correspondence.
Moreover, Phillip and Som were (are) two of the most honest and hospitable people on the whole island. They took their time to understand what we were hoping to do while on Koa Tao, and gave tips about where to go and where not to go. Our trip was very different than most people visiting Koa Tao, we were not looking to dive, we just wanted to explore the island, eat good food, and enjoy the warm sunshine. Since Captain Nemo is not on the beach and when Som heard we just wanted to hangout on a beach, she gave us recommendations (and directions) first thing. She made no qualms about the hotel's location, instead she provided immediate how-to.
As our stay wrapped at Captain Nemo wrapped up, my friend and I were looking to stay closer to the beach, and without asking any questions at all, both, Phillip and Som, helped us settle our next lodging and the necessary transportation. On top to of that, when Phillip found out we would be traveling through Bangkok he wrote us a lengthy email with many helpful tips and suggestions for navigating the city's various districts.
This kind of care and attention was totally unexpected and very much appreciated.