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Pinnacle Koh Tao Resort
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Reviews (537)
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293 - 298 of 537 reviews
Reviewed 24 December 2011

We booked this NEW resort, a group of 5 friends, on agoda.com ... It was apparently located on Sairee Beach where we wanted to stay and the pictures looked great. After arriving on koh Tao, an island I'm very familiar with, the concern started when the transport turned right AWAY from Sairee Beach. We were then being driven up a steep, winding road, kilometres from anywhere. When we arrived, all we could hear was angle grinders, hammering, smell and see dirt, construction dust, half finished buildings. My stomach dropped - we had fallen for the trap. If you look closely at the pictures online of this resort, you can actually see that the images of the buildings are computer enhanced - they're not even completely constructed yet!!!!! So, we go to the half built reception, show the Dutch/German owner that our agoda voucher clearly says "sairee beach" and he simply shrugged and said we needed to sort it out with agoda. I pointed out the ammount of construction (it looked like a building site!!!) and he shrugged and said nothing, looking like a school boy who had just been caught out. Absolute charlatan - who puts FAKE computer generated images on their site!?!?. We are also STILL waiting for a response and refund from Agoda. Disgusted doesn't even sum up how we all feel right now. It's an example of the nasty people on this earth that get by taking advantage of others - it's called karma, buddy.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Strandedinkohtao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 26 June 2012

Dear Strandedinkohtao,

Thank you for your review on our hotel. We appreciate your willingness to share your experience and thank you for having taken the time to do so. On behalf of the management of Pinnacle Hotels, Resorts & Spas we would like to apologize that we fell short of providing you with the expected service quality and would like to assure you that the issues you have mentioned have been dealt with.

1. All misleading information concerning the location of our hotel has been rectified as soon as the issue was brought to our attention. We are sorry for the inconvenience this has caused you.

2. Since your stay with us all construction works, including bungalows, hotel rooms as well as the exterior of our resort, have been finished and there is no more noise or dirt disturbance on the property.

3. For the latest pictures and updates on our hotel please go to http://www.pinnaclekohtaodiveresort.com/

We hope you will give our hotel and team a second chance and we can welcome you again in the future. For any further comments and booking enquiries please contact us directly here: pktgm@pinnaclehotels.com.

Pinnacle Management

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Reviewed 1 week ago via mobile
Google Translation

Stayed: April 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

Room Tip: Однозначно выбирайте с видом на море!
  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2018
Google Translation

Room Tip: Prendre les villas près de la piscine et de la plage
Stayed: March 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile
Google Translation

Stayed: March 2018, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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