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“Go here for relax and good service”

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Pinnacle Koh Tao Resort
Ranked #21 of 49 Hotels in Koh Tao
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 40 helpful votes
“Go here for relax and good service”
4 of 5 bubbles Reviewed 16 July 2012

First we were little nervous becos we read some bad comment some time ago. but new good reviews and good price we decided to take a chance and are happy to do so. We coming from samui and after spent a week in treehouse room there we are greatly happy to be in good room and good furniture. Coffee on the balcony in morning is so nice and snorkling good as well. Also went diving some times and good dive school with very nice intructor. I will recommend this to friends.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
40 Thank aristoractico82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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479 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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  • Thai first
  • Any
English first
Kyoto, Japan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

This was our second trip to Koh Tao and we found this fantastic resort to be a real paradise. The property is very new and clean, but it was difficult to get to the entertainment center, 2 kilometers away, since we have to rely on the hotel's (free of charge) transportation. The sunset view in the evening was a real memorable which you can watch from the swimming pool. They have a small but private beach that you can snorkeling right there. The food was a lot better and more hygienic than the previous place wake stayed. Their price is quite reasonable but we were told they plan to increase quite a lot next year.

Room Tip: Get the room that is close to the restaurant because of the steep hill.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
38 Thank Kacharine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chonburi, Thailand
2 reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

A great place to relax and enjoy tropical surroundings. Combining with the perfect pairing of the on-property Dive School (Dive Wishes) and great hotel facilities and service, I couldn't wish for a better place to stay, to eat and to enjoy diving.

Room Tip: The Superior Bungalows offer a panormic view of the sea
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  • Stayed May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
40 Thank Natthakarn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 4 July 2012

We used Lompraya leaving from Khao Sarn to go to Koh Tao as we had heard this was the most convenient way to get to Koh Tao, and it was indeed quite easy. After our stay in Bangkok we wanted to get away from the hustle of the big city and this place gave us exactly what we were looking for in that department.

Walking into the reception we were met with an amazing view of the sea and bungalows down the hillside. The ride getting there with the shuttle was rather bumpy and the receptionist did seem a little confused but was aside from that nice enough.

The resort is very peaceful and has a laid back atmosphere, yet with good facilities. We took our time reading lots of books which our usually busy work days do not allow time for. We also pretty much had the beach to ourselves which was great.

The breakfast is not a buffet, but you can order off the menu exactly what you want which means you get your breakfast freshly cooked.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
40 Thank Isak J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 29 June 2012

I wient with my wife to this resort. It was the most beautiful resort that I have ever been to in my life. We spent a week and wish that we had planned to stay longer. I will never forget such beauty.
The diving was exceptional. Time seemed to go by so fast. The water is so clear almost a turquoise color and the fish are truely exotic. Everything about the visit was GREAT. We are coming back next year with friends and spending a couple weeks!!!

Room Tip: I spoke to a number of people staying at the resort. They all were impressed with the quality of the...
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
40 Thank david M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
1 review
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 11 June 2012

We had a great coupl eof days here.beautiful pool and cute little beach short walk from restaurant. staff is very friendly. the stairs are kinda steep but they have a golf cart to drive you up when you get tired of walking. the rooms are brand new and very comfortable and the view from the balcony is amazing. also there is great snorkling here. we also went out to sairee beach one night and were able to arrange with the hotel to be picked up which was great. we loved it and are definetly coming back!

Stayed April 2012, travelled as a couple
Helpful?
37 Thank pinkskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, New South Wales, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 24 January 2012

Management couldn't organise their way out of a paper bag here. It makes sense because they are clearly just starting out. In a few years once they have it down pat I'm sure it will be great. They messed up our booking and then went back on their offer for free meals to compensate us for the fact that we had to accept a lower roomer for the first few nights. Electricity works only sometimes, hot water is solar, so (given that half the island is diving) when you come back from a wet day diving and want a warm shower, chances our there won't be any.

We hired one of the bigger 250cc bikes because the road up to it would be a bit much for two people on a small scooter.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Opulence529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Pinnacle Koh Tao Resort, responded to this review, 26 June 2012
Dear Opulence529,

Thank you for your valuable review on our hotel. We appreciate you bringing the mentioned issues to our attention and apologize for failing to provide you with higher service quality during your stay. We would like to assure you that all matters mentioned have been dealt with to ensure our guests are having a truly relaxing experience at out resort in the future.

1) Since your stay with us our staff has been intensively trained in their respective work fields and is now perfectly skilled to deal with the requests and concerns of our guests.

2) As the water heating via the installed solar panels has proven inefficient on rainy and cloudy days, we have now installed separate water heaters in all bathrooms.

3) Unfortunately, the electricity supply by the local office is unreliable to the extent that we have to generate our own electricity. However, for maintenance reasons our generators have to be shut down once a day. This down time we keep to a maximum of 30 minutes, usually less, and schedule it so as to create the least possible discomfort for guests.

4) Furthermore, we are happy to announce that all construction works within the resort have successfully been finished and neither noise disturbance nor any other inconveniences on that part will occur in the future.

I hope you will give our resort a second chance and decide to book with us again. If you do so, please do not hesitate to contact me directly (pktgm@pinnaclehotels.com), so I can take care of it in person.

Michael Muszumanski
General Manager, Pinnacle Koh Tao Dive Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinnacle Koh Tao Resort

Property: Pinnacle Koh Tao Resort
Address: 26/20 Moo 3, Koh Tao 84280, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #21 of 49 Hotels in Koh Tao
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Pinnacle Koh Tao Resort 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more   less 
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