We stayed in the Pinnacle resort at the beginning of April. Once we arrived in Koh Toa we were picked up by the resort representative which was a nice surprise. The view from the hotel is amazing as its overlooking the ocean. We then checked into our room and to our surprise our view was overlooking waste land and we could only barely get a glimpse of the sea. We then went to the reception and we found the lady in reception very unhelpful. She grunted at us when we requested to be moved and was very unapproachable throughout our stay. We spoke with an English speaking worker there and he eventually got us a room with a nicer view. On that evening we found out that the hotel was picking up hotel guests in the town at 8PM so we were hoping to catch a lift in with them. When we called down to reception at 7:30PM we were told that the shuttle service had left and we would have to pay if we wanted to go in the town. We decided that we would go, but when we got in town the worker who dropped us off drove around the corner and was in fact collecting guests so they had clearly lied to us just to make an extra few Baht. We spoke to reception the next day about this and the English speaking worker eventually told us that they wouldn't be charging us and apologised for the taxi driver. The hotel is nice but I feel its very overpriced for its location and the lady in reception was extremely unhelpful. I would not recommend staying here.
- Official Description (provided by the hotel):
- Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ctrip TA, Booking.com, Agoda, Expedia, Hotels.com, Cancelon, HotelQuickly, getaroom.com and 5viajes2012 S.L. so you can book your Pinnacle Koh Tao Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.