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“A real treat”

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Pinnacle Koh Tao Resort
Ranked #23 of 50 Hotels in Koh Tao
Reviewed 16 August 2013

We came here for an anniversary of our wedding and it was a real treat for my wife. The resort was located right on top of the hill very close to the sea. The food was excellent but may be pricey a little bid. Glad to be here and wish to be back again.

  • Stayed: August 2013, travelled as a couple
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9  Thank Isra t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 20 August 2013

Dear Isra,
Thank you for choosing Pinnacle Koh Tao Dive Resort for celebrating the anniversary of your wedding.
We are pleased to hear that you and your wife have enjoyed your time spent here and we are looking forward in welcoming you again soon.

Thank you

Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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190 - 196 of 509 reviews

Reviewed 14 August 2013

The highlight of this resort was the view of the sea that you can just stare right from or balcony. The location was just amazing. Over all services was excellent and the resort was well kept in good condition. Walking up and down the hilly steps could be very difficult. Suggestion: use the shuttle that they provide was the best option to go around the property.

  • Stayed: August 2013, travelled as a couple
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11  Thank Robin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 16 August 2013

Dear Robin,
Thank you for your stay at Pinnacle Koh Tao Dive Resort.
We are happy to hear you have enjoyed your stay in our cosy bungalows.
We are looking forward in welcoming you again soon.

Thank you
Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2013

This hotel was over-priced let down. We travelled in Malaysia and Thailsnd for 3 weeks and Pinnacle was only hotel that was completely different in really to its Tripadvisor reviews. That is why I am writing this review.
It seems like they haven't completed the construction yet or maybe they have given up?
We had big maintenance issues such as dirty pool and bad locks on doors and no hot water.Also there is no security with a dirt road leading off one side and a collection of huts with stray dogs and cats on the other. This is what you have to walk through to get to the tiny beach.
Do not pay in advance -check it out first!

  • Stayed: July 2013, travelled as a couple
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5  Thank jan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 7 August 2013

Dear Jan W,
Thank you for your short stay at Pinnacle Koh Tao Dive Resort.
We appreciate you taking the time to write your comments regarding your stay here. We appreciate all fair and constructive criticism.
After we have organized complimentary transfer from a different resort to ours you arrived in the hotel without a previous booking. You instantly decided to stay 4 nights and we accommodated you immediately in our last 2 available rooms.
Regarding your issues with our property please see below our comments:
- Broken lock on balcony door - the lock was indeed not 100% secure therefore our engineering staff changed it immediately. We apologize for the inconvenience. For the future we have advised our housekeeping staff to double check all balcony doors before new guests arrive.
- No hot water - As previously discussed we have solar panels on our roofs for hot water. At times and in less sunny days the water might not be hot enough therefore we ask our guests to call reception so we can switch to electric system for them. The information is provided upon check in, on the notice board in reception and also in all rooms.
- Dirty pool - We clean our pool every evening and we have a professional water treatment. We apologize if the pool was not crystal clear that day. Every time it rains the PH level is altered which changes the color of the water. Our engineering team is currently monitoring the PH levels closely so this doesn't happen again.
- Tiny beach - There are actually 2 small beaches available for our guests that do not want to walk 15 minutes to the next bay where they can find a big sandy beach. This is a small secluded bay for people that do not like noisy and busy beaches, who enjoy a private and relaxing environment.
- Security - We have security on site 24hrs.
- Dirt road and huts with stray dogs - While we can address the above issues the dirt road and the huts are out of our resort therefore out of our control. Koh Tao is a small developing island and not all the roads are paved yet. The huts that you have mentioned are actually our neighboring resort which many of our guests find them picturesque as they give you the virgin island feel. The cats and dogs belong to the locals and are being take care of by the locals. These are not dangerous animals and they have the same rights to be here as we do.

Lastly we agree with your recommendation. We work hard to have happy guests so we ask our future guests to come and experience themselves. We are doing our best to accommodate all requests but if somehow expectations are not met we apologize and try harder.

Thank you
Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 4 August 2013 via mobile

Firstly i will not be tearing the place apart with bad comments, my review just merely reflects the short but sweet stay myself and girlfriend had.

Location isnt the best but the view makes up for it, and you have a beach to go to so technically dont need to leave the resort, and i think that is what this aims at.

However we did book our divig course at another shop before we booked the hotel so unfortunately that meant travelling. I do believe with the location being what it is that a more frequent and convieniently timed shuttle bus could be put in place, as its 300THB per leg of the journey, or 400THB if you take a taxi in town. This being as they have you by the nads because of the location, and two people on a scooter getting to the location of this hotel requires a small amount of skills and a big set of balls.

However location aside the hotel is brillant, staff are fantastic and very helpful and speak great english.

I would stay again but i wouldnt plan on leaving the resort if i did as it becomes pricey and intolerable relying on taxis.

  • Stayed: July 2013
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12  Thank Sealio_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 6 August 2013

Dear Sealio,
Thank you for choosing Pinnacle Koh Tao Dive Resort for your stay on Koh Tao.
We are happy to hear you have enjoyed your stay in our resort and that the Pinnacle team impressed you with their service. Thank you for highlighting the pros and cons of your stay. Indeed we are not the most accessible resort but this is what makes us great. Amazing views, peace and relaxing atmosphere in virgin surroundings. The very best resorts on the island are in similar mountainous locations.Taxis can be expensive indeed and this is due to limited number of taxi cars on the island and due to the hilly terrain. Our 4 times a day shuttle proved to be a success for guests that do not have a specific schedule for diving or other activities. For those who have booked activities outside the resort, many companies offer complimentary transfers to and from hotel. Also many of our guests rent ATVs which are the safest and the best way to discover the island.
Thank you again for taking the time to write a great review and we are looking forward in welcoming you again soon

Best Regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 2 August 2013

This is a real fantastic resort that we were really happy to stay. The resort is right on top of the hill over looking into the sea. The sea was just like infront of us and we could look out from our balcony all day long. The service was also excellent and staff was friendly.

  • Stayed: August 2013, travelled as a couple
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11  Thank tyler s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 3 August 2013

Dear Tyler,
Thank you for your stay in our resort and for your kind words.
We are thrilled to hear that you had a great experience here and loved our views as much as we do.
We are happy to welcome you again in the near future.

Thank you
Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 23 July 2013

Best choice for a longer family holiday in Koh Tao! We stayed 11 nights at Pinnacle and we were extremely happy with our choice. The breakfast fresh and delicious, the rooms amazing with best views, massages to die for. We booked 2 standard hotel rooms next to each other as we have teenager kids and it was simply perfect. They were still close to us to keep an eye on them but having 2 rooms gave us the privacy well needed. The reception staff and Joanna were very helpful, friendly and smiley like all the resort staff. There was a young lady in the restaurant –Sue, who was very attentive and very friendly. The Thai food was very good, the European food pretty normal but very well presented. We had a lot of time to explore the island and we discovered amazing bays and beaches so we definitely recommend going to Koh Tao for longer. We saw so many people that booked 1 night and then extended to 3 or 4 nights. You cannot help it…it’s the best in the area, far better than Samui and Koh Phangan. We felt we got good value for money and the very best Thai hospitality.

  • Stayed: July 2013, travelled with family
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16  Thank Daniel J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 24 July 2013

Dear Daniel,
Thank you for your stay at Pinnacle Koh Tao Dive Resort and for your kind words.
We are very happy to hear that your stay with us was everything you wanted and expected. Our colleague Sue was thrilled to hear that she got mentioned in an online review and she is thanking you in return. We encourage our guests to highlight the team members that impressed them with their service and hospitality so we can reward the best.
We are looking forward in welcoming you and your family soon.

Best Regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 19 July 2013

Stayed at Pinnacle for five days with a friend in one of their bungalows. The staff was really friendly and serviceminded, and the accommodations fully lived up to my expectations. The view from our bungalow balcony was stunning, and the room was nice, roomy and clean (though the smell of perfume or whatever it was, was rather pungent when we arrived in our room).

The restaurant at the resort was also very nice. A wide variety of dishes, especially Thai at very reasonable prices - friendly staff here too :)

To us, Pinnacle was a great jumping off point for visiting the southern and eastern places of Koh Tao - reviews on this site complaining about the resort having to many stairs or too steep hills shouldn't concern anyone in average fitness condition ;)

  • Stayed: July 2013, travelled with friends
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17  Thank Kampenberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 19 July 2013

Dear Kampenberg,

Thank you for your stay at Pinnacle Koh Tao Dive Resort.
We are thrilled to hear you had a great experience in our resort and even more happy to hear that the only negative bit was the smell of perfume in the room. Our guests love the smell of jasmine but maybe we can do with less for the future.
It was great to have you here and we definitely hope you will return soon.

Thank you
Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinnacle Koh Tao Resort

Address: 26/20 Moo 3, Koh Tao 84280, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #23 of 50 Hotels in Koh Tao
Price Range: £33 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pinnacle Koh Tao Resort 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more   less 
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