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“Amazing Views and Huge rooms”

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Pinnacle Koh Tao Resort
Ranked #23 of 50 Hotels in Koh Tao
Reviewed 26 November 2013

Great place to spend a few days. Friendly staff and a relaxed laid back feel.
We upgraded to one of the sea bungalows and the rooms were huge and had the most amazing views. Resort is on the side of a mountain hence the great views however there are golf buggies around to take you around. Food wasn't great but we only ate lunch there one day. Shop in resort selling drinks snacks etc which was great, private beach small but very beautiful.
The staff were amazing! The drivers who did the shuttle services to the port and around the resort were so friendly and kind - nothing was too much.
10 minute taxi to sairee beach which we loved. Great town cool surfy vibe, great shops bars and restaurants and so relaxed.
Taxi drivers will try to charge u more to get back to the hotel because of the mountain however we never paid more than 150TBH each.
Would not hesitate to go back!

  • Stayed: November 2013, travelled as a couple
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Thank Beachbunny3006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 29 November 2013

Dear Beachbunny,

Thank you for your stay at Pinnacle Koh Tao Dive Resort.
We are happy to see that you had a good experience at Pinnacle and enjoyed your stay so much.
We have passed your feedback to our team of drivers who were very pleased to hear that they contributed to your happy holiday.
Thank you again for your comments and we are waiting for your return soon.

Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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180 - 186 of 513 reviews

Reviewed 18 November 2013 via mobile

Although an active user of Tripadvisor to check out prospective hotels, this is my first review.

All in all, I would say that we were satisfied by this hotel, but not inspired, and would not seek to return. I'll list the pros and cobs below:

Pros

Great rooms, with sea views, hot showers, comfortable beds, AC, TV etc- all very modern.


Cons

We visited out of high season, so the enormous restaurant was about a quarter full, if that. While the food was pretty good, the ambience was sadly lacking.

It's an ugly resort to look at - when you take a boat trip out from the resort you can really see how much better other resorts have tried to blend into the natural environment.

Sea views in ECG of the bungalows means you are a long way from the water as all the bungalows are situated on a steep hill.

Distance from town - this really limits your ability to walk to other restaurants and check other food options. There is a free shuttle leaving several times a day, but this really inhibits your ability to be spontaneous.

The name Pinnacle 'dive resort' is deliberately misleading. Given the premium price of the hotel, I thought the dive centre attached would also offer a premium service - don't make the same mistake as us! Instead you have to pay a premium price (double that of the more professional outfits in town) for a mediocre service, including old and badly looked after equipment (regulators not working etc). You are far better served going into town and arranging yourself.

Top tip: if you do stay here, save some dollars and get a better dining and drinking experience by heading to the beach restaurant on the water on the right hand side.

Stayed: November 2013, travelled as a couple
Thank Guy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 20 November 2013

Dear guest,

Thank you for your stay in our resort and for taking the time to review it.
We are happy that we have met your basic expectations and disappointed that we have not exceeded them. The esthetics of the hotel I will not comment as it is a matter of taste but I do apologize for the diving experience that was not satisfactory. Our in house Dive operator was informed of your feedback and they will work harder to guarantee the premium service that they normally offer.
Thank you

Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 17 November 2013

Wonderful place to spend a few days..

Splendid resort the provides you everything you need to have great holiday. Wonderful rooms, clean and spacious, very good breakfast and really lovely people that work there. Everyday interaction with the staff was fun and informative. Chin and Joanna in reception were really a fun team and definitely making an effort to please us.
Location is not that great but I saw other guests renting scooters and quads so I did the same which was difficult as I am beginner but not impossible. I managed to see Koh tao better this way. The view from this location is stunning!!! I always wanted to get back to hotel before sunset because there is the best sunset view. And what a view...
I booked a standard room but upgraded to a bungalow on arrival as I wanted to be closer to the pool. Both rooms are great but definitely the bungalows are special as they give you more privacy.
Koh Tao is not a very luxurious island which is good as it doesn't get very busy so it's perfect for the true traveller! I will surely go back.

  • Stayed: November 2013, travelled solo
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1  Thank andronic e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 18 November 2013

Dear Andronic E,

Thank you so much for returning at Pinnacle Koh Tao.
We are thrilled to see that you always choose us on this part of Thailand. We are proud that we have made you feel like home and you recognize the beauty of Koh Tao like we do.
Thanks again for another great review and we hope to see you in the next season as well.

Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 11 November 2013

We loved this place and the million stairs to and from the pool or beach… but we enjoy a walk! It’s a great private location with a great team working there. We liked the food and breakfast was just perfect. We normally stay in more rustic places in Thailand but we discovered this resort to be so comfortable and with such great views. The normal Thai huts that we book are full of insects and the wood normally has a bad smell but this place is new, modern and fresh. The sunbeds on balconies are just perfect. The sunsets here are like nowhere in the world. This time of the year the resort was very quiet which was perfect for us. We used the shuttle from hotel to go to the pier and just walked from there to Sairee where the action is. We did not enjoy it that much so we preferred to stay on this part of the island better.
Speak to reception for suggestions on trips and to find out what the best beaches in Koh Tao are. They are always happy to help.

  • Stayed: August 2013, travelled as a couple
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Thank therealrichardparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 13 November 2013

Dear Lechat,

Thank you for your stay at Pinnacle Koh Tao.
What a great review! Thank you very much for taking the time to recommend us to other travelers. We are thrilled to see how much you have enjoyed your stay here.
We are looking forward in welcoming again soon.

Thank you
Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 9 November 2013

Sensational location, Spectacular scenery, Beautifully designed bungalows, Magnificent pool, Lovely reasonably priced food.
I liked the pool which was big and well maintained. The staff were friendly. You definitely need a bike or quad to travel around easily. The resort is very private with its own little beach which is cleaned every morning. A pretty decent array of breakfast choices. The one guy at reception is very helpful. Over the first few days, we went around looking at other resorts and in the end, found the privacy and beauty of Pinnacle a plus.
Must see Sai Nuan beach close by! Chalok is 15 min from hotel and has awesome beach bars...

  • Stayed: October 2013, travelled as a couple
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Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 9 November 2013

Dear Andrew,
Thank you for choosing Pinnacle Koh Tao Dive Resort for your stay on Koh Tao.
We are thrilled to see you have enjoyed the resort so much and had such a wonderful stay here. Our private location is indeed a plus or a minus depending on each guest's expectations and preference for holidays. We are happy that you discovered the benefits of it.
Thank you again for your kind words and we do hope to welcome you again soon.

Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 13 October 2013

The view from our terrace was great but that was the main positive point. Rooms also were clean and breakfast was ok. The main problem was that to access the beach or the pool you had to use very long and very steep stairs. Also to get access to the closest villages you either had to walk for 20 mins (not great at night) or to take a cab. We thought it was dangerous to get to the hotel by motorbike as the road was very steep and we decided not to rent one. In addition to this, the staff was not helpful in advising on on trips / transportations / car rentals. Last but not least the resort was way to quite at night with nothing to do. We had dinner one night at the restaurant and it was only us. All the other nights we preferred to go somewhere else

Stayed: July 2013, travelled as a couple
Thank Matteo G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 8 November 2013

Dear Matteo,
Thank you for your stay at Pinnacle Koh Tao Dive Resort.
Thank you for your comments and we are happy to see that you were satisfied with the essential services of our hotel:clean room and breakfast and of course the amazing view. In terms of location, there is no secret we are situated on a steep hill and this is how we get our amazing sea views. For this reason there is also a bit of a walk to go down to the beach. Many of our guests choose us because it is a quiet, relaxing place and the reason you were alone in the restaurant for dinner was because October and November are considered low season months in Koh Tao and do not attract that many tourists. Many of our guests hire ATVs to cruise the island as that is a safer way as most of the roads on the island are challenging steep like that.
Thank you again for your feedback.

Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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Reviewed 29 September 2013 via mobile

We stayed in Pinnacle for 3 nights.
Location it's a bit difficult to reach, actually we suggest to rent a 125 scooter otherwise it could be a problem for you.
Rooms are full optional with a beautiful terrace and really clean.
If you wanna eat in restaurant, change your mind... It is not a good idea! Food is not the best and restaurant closes too early! The swimming pool is good with solarium.
We loved it!

  • Stayed: August 2013
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Thank babybabu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels-Resorts P, Guest Relations Manager at Pinnacle Koh Tao Resort, responded to this reviewResponded 30 September 2013

Dear Barbara,
Thank you for your stay at Pinnacle Koh Tao Dive Resort.
We are happy to hear that you enjoyed our rooms and our swimming pool. We are sorry to hear that the food was not to your liking. We offer a selection of the most popular international dishes together with a wide choice of Thai meals. The restaurant closes at 22:00pm like everywhere on the island. Only beach bars are open later than that in Koh Tao. We are working on our menu and trying to update it constantly so hopefully next time you come you will review our food in a positive way.
We hope to welcome you back soon.

Thank you
Best regards,
Joanna
Pinnacle Koh Tao Dive Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinnacle Koh Tao Resort

Address: 26/20 Moo 3, Koh Tao 84280, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #23 of 50 Hotels in Koh Tao
Price Range: £35 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pinnacle Koh Tao Resort 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Pinnacle Koh Tao Dive Resort provides an island escape for the true leisure traveler and dive aficionado. Spend your days exploring the beautiful world underwater either snorkeling, or diving with our state-of-the-art dive school located within the Resort premises. Watch a spectacular sundown from the lounge bed on your room balcony, each of which provides unblocked panoramic view of the Gulf of Thailand. Our resort is located on the hidden-away June Jeau Beach and features Restaurant, Bar, BBQ Terrace and Pool, allowing you to experience true relaxation under the world famous Thai hospitality. Should you wish to explore the nightlife of Koh Tao, we offer a free drop-off service to the pier every evening. We also provide a golf cart shuttle service within the resort. All our rooms are fully equipped with mini bar, LCD flat screen television, refrigerator and air conditioning. We also offer room service and tours. Guests will find that this service-oriented resort with superb facilities and amenities provides excellent value. ... more   less 
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