We booked the boutique villa for 6 nights two and a half months in advance and paid in full. Two days before our arrival we emailed them to confirm pickup only to be told our booking hadn't been registered in the system and they had no boutique villa available. Subsequently were placed in an apartment for one night then a pool villa for the remainder of the time. We were told by the owner Ronen and manager Caz that they were going "to pull out all the stops" and make our stay "out of this world" due to the mix up.
We can't honestly say this happened, despite being downgraded on the first night we still had to pay for the night of accomodation, and apart from some pieces of cake placed in the fridge and fruit in the fruitbowl of the villa no other measures were taken to make our stay "out of this world". The pool villa itself has a lovely outlook over Sairee bay, with an infinity pool making the most of the view. The design of the villa is also quite nice with a big kitchen and lounge and deck area, although as the villas are grey/black, they can get quite hot during the day, as the air conditioner is only located in the bedroom. Caz also was informative providing information about the area and also arranging scooter hire for the 6 days. Both Ronen and Caz were always friendly.
Downfalls included the access to the pool villa - it is situated about ten minutes from Sairee up an extremely steep drive. For this reason they provide two taxi vouchers a day. This only covers one trip into town unless you brave the hill and hire a scooter. I wouldn't recommend it to anyone that isn't willing to do some physical exercise to get back to the villa and even to the apartments there is the start of the steep driveway and steps. Another downfall is the reception setup. They provide you with a mobile phone to enable you to call the taxi, takeaway and Caz for any information. Although I think this is probably an attempt to make it more of a personal experience I think it probably makes it impersonal due to a delay in replies and/or return phone calls.
We thought the included breakfast is probably marketed incorrectly on the website giving the impression breakfast is personably delivered to your villa. It basically includes a small menu of nearly all egg dishes from a local cafe. You choose your option then call and order and they deliver it via scooter. For this reason by the time it gets to you it's half cold and eggs are not ideal travelling as a takeaway. We only ordered it once then actually brought our own breakfast things for the villa as we didn't enjoy it at all.
We left having mixed feelings about this place and we are not sure we would recommend or book here again.
- Official Description (provided by the hotel):
- Enjoy our two private luxury 120 sq meter fully furnished Pool Villas with their own personal infinity pools, with amazing picturesque views of Sairee Bay. Designed to ensure you have a relaxing, intimate experience. This unique resort consisting of Villa Adoro and Villa Aristo is surrounded by lush tropical jungles, coconut trees over looking the beautiful turquoise waters of Koh Tao. ... more less
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