I dont even know where to start! Worst experience staying anywhere ever!
Firstly, the staff here are rude, grumpy, unhelpful and never there! When I say staff, as i only ever saw 2 girls, I think it was tje manager as she appeared to be in charge. I have travelled Thailand, in particular ko tao twice before and the rest of south east asia and have never came across such a rude member of staff and I have no idea why she is still working there because she obviously hates it as she is 24/7 miserable. When we first arrived, there was no toilet roll or towels in our 2 rooms, we asked her for some which seemed like such a burden and she brought it 30 mins later and then it seemed like such a huge ask. No one is ever on the front desk, the amount if times we would be waiting for someone or calling hello, so we would never leave our keys at the desk as they were hung up for everyone to see. One time I found her in her bedroom doing her make up! The room was ok, average, air con, tv, nice balcony but expensive! Location good close to beach, shops and restaurant, but very noisy especially after full moon when tje island is packed and prices shoot up and when the ko tao pub crawl is on as choppers bar is nearly opposite. If your a light sleeper, you hear bikes going over the metal drain covers, which stink all the time, throughout the night.
After one night, 2 friends were leaving and we wanted to switch rooms the next day to next to us as it could fit 3 of us in and was a really big room and had a balcony. We had to pay the money up front to guarentee 3 nights in that room. Understandable we thought as how else could we guarentee we would stay there.
The night before moving rooms we saw 8 lads in the room that sleeps 4 that we had reserved for tje next day, they said the woman said something about moving rooms so we just assumed she would move them the next morning. After an horrendous night, with banging, screaming, shouting, slamming doors from the lads next door we were ready to switch rooms to which the woman said no they are staying there. Even though we paid up front, I guess she was getting more money off them, and even though they woke up the whole guesthouse, they were staying put. She basically said if you dont like it, get out. She didnt care, there was no reasoning with her. We were off diving so had no time to find somewhere else, so moved into another small room at the back. They have problems with drains here. One morning the bottom toilet by reception was completely flooded and stank! We had to walk through it to get outside! another noisey night from the same boys, coming and going at different times, fighting, and slamming doors, you can hear everything, all the way down to reception even if your on the third floor. We were woken up with the "manager" banging on our door shouting water, opened the door and our room is flooded with water that came up from the shower drain in the room opposite and came down tje corridor. Our clothes were soaked, but no apology, or even money for laundry, instead we waited an hour for someone to come and clean it up. She was in no hurry. Room then smelt. Our room wasn't cleaned in the whole 5 nights, im sure it would have been too much trouble anyway. In the end we just asked for bin bags and did it our selves.
This guesthouse is a joke, please dont stay here, they dont deserve your money! And dont pay up front or book online as they will double book the room! You will not get one good night sleep! And she over charges! Even though we paid more for the balcony room we had such abad experexperience here we couldnt be bothered to argue for money back. We wanted to be out of there as soon as possible. It ruined our trip to ko tao.
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